Mihaela Grosu
Tower of Hamlets, London
Summary
Detail-oriented professional with experience supporting fast-paced environments. Strong organisational, administrative, and communication skills, with a proven ability to manage information accurately and work effectively across teams. Background in tourism and marketing, with strong cultural awareness developed through professional experience and extensive travel, and a strong interest in influencer marketing and event coordination.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Operations Consultant
Trailfinders
London, United Kingdom
2024.12 - 2025.12
- Specialised in complex and out of range flight requests, including sourcing non-standard routings and consolidating multi-airline bookings.
- Managed time sensitive amendments and schedule changes to ensure accuracy across booking systems.
- Coordinated with Sales and Product teams for efficient processing of requests.
- Operated effectively in a fast paced environment, demonstrating strong organisational skills and attention to detail.
- Solved complex problems through critical thinking and analytical skills.
Receptionist
Trailfinders
London, United Kingdom
2024.06 - 2024.12
- Handled administrative tasks including database management, document production, and internal requests.
- Handled appointment scheduling to ensure smooth daily operations.
- Maintained reception area stock of important forms and brochures.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
Education
International Summer School Foreign Exchange Program - Korean Grammatical Structure and Dance
Hanyang University
Seoul, South Korea 2023.07 - 2023.08
BA Hons - Tourism Management with French
University of Greenwich
London, United Kingdom 2020.09 - 2023.07
Skills
- Microsoft Office expertise
- Internal operations systems
- Social media advertising fundamentals
- Cross cultural communication
- Organisation and task prioritisation
- Social media marketing
Certification
Meta, Coursera
Fundamentals of Social Media Advertising
Advertising with Meta
Measure and Optimise Social Media Marketing Campaigns
Social Media Management
Introduction to Social Media Marketing
Key learning
- Social media campaign structure and objectives
- Content planning and basic social media management
- Introduction to performance metrics and optimisation
Moreton Bay Regional Council, Forage
Event Operations Travel Job Simulation
- Gained exposure to event coordination, run sheet structure, and operational planning.
Languages
English
Fluent
Romanian
Native
Russian
Advanced
French
Upper intermediate
Spanish
Elementary
Korean
Beginner
Affiliations
- K-beauty and skincare
- Travel
- Learning Languages
References
References available upon request.
Timeline
Operations Consultant
Trailfinders
2024.12 - 2025.12
Receptionist
Trailfinders
2024.06 - 2024.12
International Summer School Foreign Exchange Program - Korean Grammatical Structure and Dance
Hanyang University
2023.07 - 2023.08
BA Hons - Tourism Management with French
University of Greenwich
2020.09 - 2023.07