Mihaela Manolachi
Bucharest
Summary
Dynamic leader with a proven track record at Dulcineea Roz Restaurant, excelling in team leadership and complex problem-solving. Enhanced team productivity and customer satisfaction through effective communication and time management. Skilled in budget control and schedule preparation, contributing to significant operational improvements.
Overview
31
31
years of professional experience
Work History
Manager
Dulcineea Roz Restaurat
09.2011 - Current
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Waitress
Patsys Pizzeria
03.2007 - 08.2011
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Stateroom Stewardess Princess Cruises
Princess Cruise Lines Ltd.
04.2001 - 02.2007
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Increased client retention rates by building strong relationships based on trust, reliability, and effective communication.
- Supported a welcoming atmosphere within clients'' homes by respecting their privacy while performing necessary duties thoroughly yet discreetly.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
2"ND Pastry Princess Cruises Ship
Princess Cruise Lines Ltd.
06.2000 - 04.2001
- Demonstrated commitment to safety by adhering to established guidelines during all activities involving children.
- Provided exceptional customer service through attentive listening, clear communication, and genuine enthusiasm for each event.
- Supported company growth by promoting services through positive word-of-mouth referrals from satisfied clients.
- Maintained high-quality costumes and props, ensuring a polished appearance at every performance.
Pastry Chef Hotel Sofitel Bucharest
Sofitel Bucharest
03.1994 - 05.1999
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Oversaw purchasing, storage, and use of kitchen supplies.
- Mentored junior staff members in pastry techniques, fostering a supportive work environment and increasing their skillsets.
- Participated in staff training programs to stay updated on the latest food safety regulations and maintaining a safe working environment.
Education
High School Diploma -
Liceul Economic NR4
Bucharest, Romania06-1994
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Sales Techniques
- Schedule Preparation
- Budget Control
Languages
Romanian
Native language
English
Upper intermediate
B2
Timeline
Manager
Dulcineea Roz Restaurat
09.2011 - Current
Waitress
Patsys Pizzeria
03.2007 - 08.2011
Stateroom Stewardess Princess Cruises
Princess Cruise Lines Ltd.
04.2001 - 02.2007
2"ND Pastry Princess Cruises Ship
Princess Cruise Lines Ltd.
06.2000 - 04.2001
Pastry Chef Hotel Sofitel Bucharest
Sofitel Bucharest
03.1994 - 05.1999
High School Diploma -
Liceul Economic NR4
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