Summary
Overview
Work History
Education
Skills
Additional Information
Personal Information
Timeline
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Mihaela Petrean

Mihaela Petrean

CONSTANTA

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

21
21
years of professional experience

Work History

Relationship Manager, Business Center

FIRST BANK
03.2022 - Current
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
  • Maintained knowledge on banking products and distribution to provide optimal service support.
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
  • Increased client trust and loyalty by providing consistent, high-quality advice on products and services tailored to their needs.
  • Facilitated seamless communication between clients and service departments, ensuring timely resolution of issues.

Relationship Manager Micro

PATRIA BANK
10.2019 - 02.2022
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
  • Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
  • Maintained knowledge on banking products and distribution to provide optimal service support.
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
  • Coordinated efforts between various departments such as sales, credit assessment, operations teams for smooth delivery of services to clients.

Business Center Lending Officer

First Bank
06.2018 - 09.2019
  • - verificarea condiţiilor de eligibilitate ale companiei
  • - realizarea pachetului de credit si gestionarea dosarelor de credit
  • - întocmirea analizei solicitarilor de finantare
  • - transmiterea documentaţiei în vederea implementării deciziei de credit si utilizarea facilităţilor aprobate
  • - monitorizarea portofoliului de clienti
  • Developed strong relationships with borrowers, providing exceptional customer service and fostering trust throughout the lending process.
  • Increased loan approval rates by efficiently assessing borrower profiles and accurately determining creditworthiness.
  • Managed a diverse portfolio of loans, ensuring timely payments and addressing any delinquencies or issues proactively.
  • Reviewed loan documentation for accuracy and completeness, reducing processing errors and expediting approvals.
  • Processed loan applications and monitored progress from start to finish.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Analyzed potential risks and evaluated loan products to identify suitable options for customers.
  • Proactively identified solutions for customers experiencing credit issues.
  • Compiled closing packages for drafting and presentation accuracy.
  • Assisted customers with completing loan applications and other paperwork.

Manager Relaţii Clienti

Intesa Sanpaolo Bank
06.2016 - 06.2018
  • - promovarea si propunerea de produse / servicii de business adecvate nevoilor clientilor persoane juridice;
  • - gestionarea relatiilor cu clientii, respective dezvoltarea relatiilor cu potentialii clienti si mentinerea constanta a relatiilor cu clientii existenti;
  • - efectuarea analizei financiare preliminara a potentialilor clienti si monitorizarea constanta a activitatii bancare a clientilor existenti;
  • - colectarea documentatiei de credit;
  • - intocmirea si revizuirea propunerilor comerciale de creditare;
  • - gestionarea, monitorizarea si dezvoltarea portofoliului de clienti;
  • - deschiderea conturilor curente si realizarea cross - sellingului;

Ofiter Servicii Clienti

BANCPOST
10.2015 - 06.2016
  • - promovarea produselor bancare pasive si active;
  • - consilierea clientilor in functie de specificul necesitatilor acestuia;
  • - participarea in mod activ la realizarea bugetului unitatii

Referent Bancar

BANCA COMERCIALA CARPATICA SA
09.2014 - 10.2015
  • - Prelucrarea situatiilor ecoomico-financiare ale societatilor solicitante de credite si interpretarea eligibilitatii acestora;
  • - Verificarea cu atentie a documentelor
  • - Verificarea conformitatii datelor scrise pe cerere cu documentele atasate

Manager Produse Credit

BANCA COMERCIALA CARPATICA SA
02.2014 - 09.2014

Analist Financiar Bancar

BANCA COMERCIALA CARPATICA
08.2013 - 02.2014
  • - Verificarea si prelucrarea documentelor financiare
  • - Verificarea si analiza eligibilitatii solicitantilor credite persoane juridice

Analist bancar cu atributii Manager Relatii IMM

BANCA COMERCIALA CARPATICA
11.2009 - 08.2013
  • - prezentarea produselor de creditare potentialilor clienti din zona;
  • - mentinerea relatiei cu clientii beneficiari de credite si fidelizarea acestora prin vanzari incrucisate;
  • - oferirea de servicii suport pentru clientii IMM in toate operatiunile bancare;
  • - verificarea on-site a clientilor beneficiari de credite, precum si a clientilor cu restante;
  • - dezvoltarea portofoliului prin atragerea de noi clienti

Analist bancar

BANCA COMERCIALA CARPATICA
06.2007 - 11.2009
  • - verificarea corectitudinii documentelor de clienti pentru obtinerea de finantari;
  • - analizarea si interpretarea datelor economico-financiare din aceste documente;
  • - initierea in sistemul informatic a operatiunilor de angajare a creditului, constituire a garantiilor si parametrizare a comisioanelor;
  • - intocmirea de somatii si notificari, precum si recuperarea debitelor restant

Administrator cont

BANCA COMERCIALA CARPATICA
08.2004 - 06.2007
  • - analizarea documentatiei de deschidere a contului, urmata de deschiderea conturilor de disponibilitati la vedere si conturi de depozite la termen pentru personae fizice si juridice;
  • - efectuarea de operatiuni de incasari si plati cu numerar de la clienti;
  • - efectuarea de operatiuni de decontare in numerar sau prin virament pe baza documentelor acceptate la plata;
  • - verificarea instrumentelor de plata si a anexelor in vederea efectuarii operatiunilor de plati externe;
  • - procesarea de carduri si de efectuare a operatiunilor aferente conturilor atasate cardurilor

Education

Masterat - Strategy Management

British Academy of Business and Comunication
IASI
03.2025

Facultate - Finante-Contabilitate

Universitatea OVIDIUS-Facultatea de Stiinte Economice
Constanta
01.2004

Liceu / Școală profesională - Matematica

Liceul Teoretic 'Nicolae Balcescu'
Medgidia
01.2000

Skills

  • Microsoft Word
  • Excel
  • Loan processing
  • Financial analysis and reporting
  • Proactive and focused
  • Excellent attention to detail
  • Fast learner
  • Performance analysis
  • Data analytics
  • Loans
  • Critical thinking
  • Analytical problem solving
  • Banking

    • Strategic planning

Additional Information

Training 'Tehnici de vanzare' Sibiu, B, 08/05/04

Personal Information

  • Age: 38
  • Marital Status: casatorit

Timeline

Relationship Manager, Business Center

FIRST BANK
03.2022 - Current

Relationship Manager Micro

PATRIA BANK
10.2019 - 02.2022

Business Center Lending Officer

First Bank
06.2018 - 09.2019

Manager Relaţii Clienti

Intesa Sanpaolo Bank
06.2016 - 06.2018

Ofiter Servicii Clienti

BANCPOST
10.2015 - 06.2016

Referent Bancar

BANCA COMERCIALA CARPATICA SA
09.2014 - 10.2015

Manager Produse Credit

BANCA COMERCIALA CARPATICA SA
02.2014 - 09.2014

Analist Financiar Bancar

BANCA COMERCIALA CARPATICA
08.2013 - 02.2014

Analist bancar cu atributii Manager Relatii IMM

BANCA COMERCIALA CARPATICA
11.2009 - 08.2013

Analist bancar

BANCA COMERCIALA CARPATICA
06.2007 - 11.2009

Administrator cont

BANCA COMERCIALA CARPATICA
08.2004 - 06.2007

Masterat - Strategy Management

British Academy of Business and Comunication

Facultate - Finante-Contabilitate

Universitatea OVIDIUS-Facultatea de Stiinte Economice

Liceu / Școală profesională - Matematica

Liceul Teoretic 'Nicolae Balcescu'

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Mihaela Petrean