Summary
Overview
Work history
Education
Skills
Languages
Personal Information
Timeline
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Mihaela Silberleitner

Mihaela Silberleitner

Summary

Seasoned professional with focus on global operations and strong background in managing cross-regional teams, large transformation initiatives, overseeing transitions, and leading system deployments within F&A processes. Committed to driving operational efficiencies and promoting cross-functional collaboration to optimize processes. Skilled in strategic planning and executing innovative solutions that boost productivity and reduce costs.

Overview

13
13
years of professional experience
6
6
years of post-secondary education

Work history

Global Operations Leader

Genpact
Bucharest, Bucharest
08.2020 - Current
  • Global operations lead, responsible for service delivery for top pharma customer across Source to Settle, Procurement & Order to cash processes with a team of 250 FTEs across 4 delivery locations (Romania, India, Costa Rica & China)
  • Driving growth strategy of the business by transformation & Business Excellence/ Process Improvement initiatives
  • Realizing business strategy by building and leading effective, cohesive and high performing team
  • Value creation through Operations Management & Service Delivery by ensuring productivity and profitability of the processes
  • Drive revenue generation through growth in new businesses by identifying business growth opportunities
  • Advised senior management on strategic decisions based on thorough data analysis.
  • Increased efficiency by streamlining global operations processes
  • Implemented cost-cutting initiatives without compromising on service levels
  • Fostered a culture of teamwork and unity amongst globally dispersed teams
  • Managed complex projects, ensuring timely completion.
  • Mitigated risks during major transitions by implementing robust contingency plans.
  • Established clear budgets and cost controls strategies to meet objectives

Lean digital transformation Master Black Belt

Genpact
Bucharest
09.2019 - 06.2020
  • Lead transformation road-maps for a portfolio of 25 clients across manufacturing & banking/ insurance industries with a team of 10 Black Belts
  • Define & drive Six sigma strategy and roll-out plan across client portfolios with objective of maximizing output while minimizing costs
  • Promote and support improvement activities in order to meet productivity commitments
  • Work with operating leaders and their teams to assess continuous improvement opportunities & apply Lean Six Sigma tools to optimize process capability and eliminate defects
  • Drive global process harmonization and standardization within Finance area
  • Identify operational difficulties finance staff face in daily operations and partner with finance departments and business stakeholders to provide right tools and improved end-to-end processes

Global P2P Operations Lead

Genpact
Bucharest
03.2017 - 08.2019
  • Operations lead, responsible for running purchase to pay operations, with a team of 180+ people, spread across three different delivery locations, covering European perimeter (32+ countries delivered in 17 languages)
  • Driving large standardization projects across region, with key focus on exception elimination - aggressively killed the exceptions through implementation of standard policy and process standardization
  • Digital interventions, focused on workload elimination through ERP optimization (e-invoicing, spend under catalogue) and automation through RPA, resulting in 30% digital work force & +40% productivity gains
  • Ensured compliance with industry regulations, maintaining high-quality standards throughout operations.
  • Developed comprehensive operational plans to optimise performance.
  • Implemented risk mitigation strategies to prevent operational disruptions.

Global P2P Process Lead

Genpact
Bucharest
06.2014 - 02.2017
  • Manage business processes, documentation and continuous improvement activities for the P2P stream
  • Recommending and implementing P2P leading practices including process, technology and data to maximize savings, increase efficiencies, minimize exceptions and ensure process compliance
  • Facilitate change management and lead subject matter experts to increase customer satisfaction levels and operations productivity using process improvement methodology and tools
  • Quantify, document and monitor benefits of improvement projects
  • Establish control systems to maintain the gains achieved by ensuring financial, quality and business control
  • Expand and implement, analyze and report department performance KPIs and metrics
  • Track, analyze and report progress to key stakeholders
  • Document the department's standards, procedures and work instructions
  • Facilitate the organization's continuous improvement process, monitor and control the activities across functions as defined in project and program debriefing sessions
  • Lead business analysis to determine how business needs will generate expected benefits
  • Identify, plan and follow-up on implementation of key initiatives to improve quality, reduce cost, increase productivity and improve cycle time by reducing wasted time, rework, etc
  • Resulting in significant business improvement and customer satisfaction for specific End-to-End Processes
  • Organize specific workshops with all key roles involved in the process to understand and document AS IS processes (using dedicated process modeling tool)
  • Perform walkthroughs (on site observations of the process) in order to confirm the process description, measure the duration of activities and identify improvement opportunities

Accounts Payable Subject Matter Expert

Genpact
Bucharest
08.2012 - 05.2014
  • Develop and drive best practices framework, case studies for AP process
  • Drive process standardization
  • Ensure process compliance with internal & legal regulations
  • Define operational requirements in system deployment and as key users ensure that functionalities are deployed as defined in requirements
  • Address gaps/conflicts, assess the impact & perform risk analysis
  • Analysis of in scope activities and drive standardization across countries
  • Investigate causes which lead to constant failure of key performance indicators & identify solutions to meet the KPI's
  • Ensure that Operations are fully communicated on impacts of systems implementation, process changes & obtain operations sign-off
  • Provide Operations Team with alternative solutions when key problems surface on the systems or process issues
  • Provided expert advice on subject matter to senior management team.

Education

Master degree - Conflict Resolution

National School of Political and Administrative Studies
09.2006 - 07.2008

Bachelor - English -French Literature & Language

Babes-Bolyai University
09.2002 - 07.2006

Master in Conflict Resolution - undefined

Skills

  • Communication Skills
  • Performance Management
  • Conflict Resolution
  • Strategic planning
  • Budget management
  • Business analysis
  • Project management
  • Risk assessment
  • Process optimisation
  • Customer relationship management
  • Decision Making
  • Cross-Functional team leadership
  • Stakeholder relations
  • Commercial awareness

Languages

English
Advanced (C1)
French
Upper intermediate (B2)

Personal Information

  • Date of birth: 07/23/83
  • Nationality: Romanian

Timeline

Global Operations Leader

Genpact
08.2020 - Current

Lean digital transformation Master Black Belt

Genpact
09.2019 - 06.2020

Global P2P Operations Lead

Genpact
03.2017 - 08.2019

Global P2P Process Lead

Genpact
06.2014 - 02.2017

Accounts Payable Subject Matter Expert

Genpact
08.2012 - 05.2014

Master degree - Conflict Resolution

National School of Political and Administrative Studies
09.2006 - 07.2008

Bachelor - English -French Literature & Language

Babes-Bolyai University
09.2002 - 07.2006

Master in Conflict Resolution - undefined

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Mihaela Silberleitner