Summary
Overview
Work History
Education
Skills
Linguisticknowledge
Pcskills
Roles And Responsibilities
Personal Information
Timeline
Generic
Mihaela Toma

Mihaela Toma

Economist
Lonfon,UK

Summary

Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions. Pragmatic Assistant well-known for being hands-on dynamo with boundless energy to fulfill various tasks. Detailed team player with history excelling in fast-paced environments with little oversight and challenging goals. Offers top technical abilities and relationship-building skills. Reliable Human Resource, with experience in administrative roles and managing office operations. Effectively supports business leaders and teams with strong organizational and communication skills. Demonstrates consistently positive attitude and commitment to customer satisfaction to produce high-quality work. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

18
18
years of professional experience
5
5
years of post-secondary education

Work History

Head Assistant

E Z EVOLUTION
London
06.2023 - Current
  • Improved office efficiency with proactive management of daily schedules, appointments, and meeting logistics.
  • Assisted in the hiring process by screening resumes, scheduling interviews, and conducting reference checks for potential candidates.
  • Facilitated internal communication by maintaining an up-to-date contact database for staff members across departments.
  • Enhanced team productivity by providing comprehensive training and guidance to junior assistants.

Head Waiter

The Don
London
02.2016 - 05.2023
  • Greeted new customers, discussed specials, and took drink orders.
  • Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
  • Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Trained staff members on use of POS system.
  • Organized special events and private parties at the restaurant, coordinating menus, staffing, decorations, and entertainment as needed.
  • Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
  • Supervised server staff and simultaneously served personal section of tables.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Mentored new hires, providing comprehensive training on company policies, procedures, and service standards.

Assistant Manager

Door&windows
Londra
01.2014 - 01.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Developed strategy to increase sales and drive profits.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Economist

SC Total Doors SRL
România
01.2009 - 01.2014
  • Collaborated with cross-functional teams to address complex economic issues and drive impactful solutions.
  • Supported thought-leadership topics to facilitate dialogue with policymakers and shape outcomes.
  • Generated, analyzed and reported data to forecast market trends and explain economic phenomena.
  • Studied economic and statistical data.

Economist

Ecotech SRL
România
01.2007 - 01.2009
  • Collaborated with cross-functional teams to address complex economic issues and drive impactful solutions.
  • Supported thought-leadership topics to facilitate dialogue with policymakers and shape outcomes.
  • Worked effectively to influence key players across private and public sectors.

Economist

Esrom SRL
01.2006 - 01.2007

Education

Higher National Diploma in Business - undefined

Londra
09.2017 - 05.2019

Certificat Management - undefined

Ministerul Muncii Satu Mare
09.2010 - 05.2010

Certificat Finantări Nerambursabile - undefined

fondul pentru Mediu Brasov
09.2007 - 05.2007

Certificat Audit Sistem Management Calitate - undefined

ISO9001/2000, ISO 19011/2003, Bucuresti
03.2007 - 05.2007

Certificat Auditor Sistem Management de Mediu - undefined

ISO14001/2004, ISO19011/2003, Bucuresti
03.2007 - 05.2007

Facultatea de Stiinte Economice - undefined

Arad Vasile Goldis, filiala Satu Mare
09.2002 - 05.2006

Skills

    Good Communication

    Empathy

    Strong organizational skills

    Good listening

    Good skilss with pepole

Linguisticknowledge

  • Romanian
  • English
  • Spanish
  • Portuguese

Pcskills

  • Microsoft Office
  • Saga
  • Revisal

Roles And Responsibilities

Accounting record, registration of invoices and payments, preparation of statements regarding receipts and payments, stocks, trial balances, VAT statements, expense statements Human resources, registration of work contracts in Revisal, personal recruitment, record of work contracts, record of medical checks and labor protection, quality management Secretariat, records of the register regarding the entries and exits of documents, writing documents, communication and organization of the executive director's agenda, organization of administrative staff, organization of protocols, representation of the company in relations with partners and clients Hospitality management, staff coordination, organizing events, ensuring guest satisfaction, resolving complaints.

Personal Information

Driving License: B

Timeline

Head Assistant

E Z EVOLUTION
06.2023 - Current

Higher National Diploma in Business - undefined

Londra
09.2017 - 05.2019

Head Waiter

The Don
02.2016 - 05.2023

Assistant Manager

Door&windows
01.2014 - 01.2023

Certificat Management - undefined

Ministerul Muncii Satu Mare
09.2010 - 05.2010

Economist

SC Total Doors SRL
01.2009 - 01.2014

Certificat Finantări Nerambursabile - undefined

fondul pentru Mediu Brasov
09.2007 - 05.2007

Certificat Audit Sistem Management Calitate - undefined

ISO9001/2000, ISO 19011/2003, Bucuresti
03.2007 - 05.2007

Certificat Auditor Sistem Management de Mediu - undefined

ISO14001/2004, ISO19011/2003, Bucuresti
03.2007 - 05.2007

Economist

Ecotech SRL
01.2007 - 01.2009

Economist

Esrom SRL
01.2006 - 01.2007

Facultatea de Stiinte Economice - undefined

Arad Vasile Goldis, filiala Satu Mare
09.2002 - 05.2006
Mihaela TomaEconomist