Mihai Boca
Technical & Quality Manager
Bucharest,B
Summary
Seeking the role of International Auditor to leverage extensive experience in NQMS auditing, risk management, and compliance to enhance organizational efficiency and regulatory adherence on a global scale. Experienced auditor with international experience in After Sales auditing, risk management, and compliance. Proven track record of identifying inefficiencies and implementing robust controls to enhance operational efficiency and regulatory adherence.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
4
4
Certifications
4
4
Languages
Work History
TQM & After Sales Manager
Nestle Romania
9 2016 - Current
- Led compliance in Food Safety, Quality, Technical, and SHE standards
- Implemented corporate SHE & TQM strategies to support market objectives
- Monitored performance for improvement opportunities, achieving zero defects
- Ensured effective coordination with After Sales Partners and couriers
- Developed and maintained high-quality after-sales service program.
After Sales & Technical Coordinator
Nestle Romania
10.2014 - 09.2016
- Coordinated after-sales department, ensuring high-quality service delivery
- Implemented quality and safety procedures according to the NQMS standards
- Managed communication flows to enhance service efficiency.
Logistics Coordinator
Brands International
02.2012 - 10.2014
- Managed after-sales services, warehouse, and administrative departments
- Ensured flawless operations and support for the sales force
- Gained expertise in HACCP management, OHSAS knowledge, QMS, and SAP operation.
Education
Ecology & Environment Protection -
Ecological University of Bucharest
Bucharest, Romania 01.2022 - Current
Inspector - Work Safety And Health
Ministry of Labor And Family
Bucharest 11.2015 - 02.2016
Skills
NQMS Auditing
Risk Management
Internal Controls
Legal Compliance
Regulatory Compliance
Data Analysis
Report Writing
Cross-Cultural Communication
Microsoft Office
SAP
Nessoft
Catia
Certification
Certified Internal Auditor (CIA)
References
Available upon request
Accomplishments
Implemented the Capsules Recycling Program in Romania in 2018
Power of attorney to represent Nestle Romania in the relationship with the public authorities
Nominated public speaker for the Sustainability topics for Nespresso Romania
Attendance to the 2 weeks green belt DMAIC training in 2018
Timeline
Ecology & Environment Protection -
Ecological University of Bucharest
01.2022 - Current
Inspector - Work Safety And Health
Ministry of Labor And Family
11.2015 - 02.2016
After Sales & Technical Coordinator
Nestle Romania
10.2014 - 09.2016
Logistics Coordinator
Brands International
02.2012 - 10.2014
TQM & After Sales Manager
Nestle Romania
9 2016 - Current
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