Mihai Dirmana
Bucuresti
Summary
Passionate team player with a positive approach to overcoming challenges. Noted for my adaptability, resourcefulness, and punctuality with a strong commitment to task completion. My notable communication and teamwork skills, combined with exceptional detail orientation and deadline adherence, make me a valuable asset. Eager to contribute my skills to the team and help achieve the organization's goals.
Overview
6
6
years of professional experience
Work History
Client Service Representative
Teleperformance
10.2024 - Current
- I provide direct assistance to Romanian clients through various contact platforms such as email, live chat, phone, and social media.
- I interact with a diverse range of gamblers, considering their age, demonstrating empathetic skills and finding amicable solutions in critical situations such as account/payment issues, service complaints, and losses.
- I manage accounts, including KYC processes and opening tickets in JIRA for precise resolution.
- I work in a demanding environment where I am subjected to the pressures of critical situations during direct conversations with clients.
GAME TESTER
Electronic Arts
07.2024 - Current
- Detect bugs - rezolve and take actions to fix the bugs
- Cooperate with a big team to rezolv a large amount of issue
- Analysed game performance across various platforms, ensuring compatibility and optimisation.
CLIENT SATISFACTION
USA Mood Media
03.2024 - 07.2024
- Offer premium support working on night shifts / assist client with tech issue and payment/billing
- Pay bills, explain invoices assist client and gestionate accounts
- Troubleshot, dispatch technicians, take calls and email
SALES ASSISTANT
Made By Society
07.2023 - 03.2024
- Customer counseling and interaction for suitable items
- Store maintenance, logistics, receiving, and storing merchandise
- Operating in a system using NET framework 4.0 and SQL for sales and merchandise management in a database
MANAGER ASSISTANT
Paintball RushCraiova
05.2019 - 08.2019
- Preparing the ground for a unique experience
- Training and equipping participants by explaining the rules
- Seeking potential clients/companies for possible partnerships for event organization or team-building
Education
ENVIRONMENTAL PROTECTION TECHNICIAN -
National College C.D Nenitescu
01.2023
MEDICAL EQUIPMENT TECHNICIAN -
National College C.D Nenitescu
01.2021
EUROPEAN PROJECT POCU -
01.2020
DIPLOMA BACALAUREAT -
National College C.D Nenitescu
01.2019
Skills
- Creative Communication
- Team Working
- Good problem-solving skills
- Good under pressure
- Resourceful
- Calm
- Volunteer
- Responsible
- Friendly
- KYC processes
- JIRA usage
Languages
English
Extra-Curricular Activities
Uniunea Europeană, PROIECT OPERAȚIONAL CAPITAL-UMAN, 10/01/19, 03/31/20, Craiova
Hobbies and Interests
- Hiking
- Skiing
- Swimming
- Paddling
- Music
- Camping
Timeline
Client Service Representative
Teleperformance
10.2024 - Current
GAME TESTER
Electronic Arts
07.2024 - Current
CLIENT SATISFACTION
USA Mood Media
03.2024 - 07.2024
SALES ASSISTANT
Made By Society
07.2023 - 03.2024
MANAGER ASSISTANT
Paintball RushCraiova
05.2019 - 08.2019
MEDICAL EQUIPMENT TECHNICIAN -
National College C.D Nenitescu
EUROPEAN PROJECT POCU -
DIPLOMA BACALAUREAT -
National College C.D Nenitescu
ENVIRONMENTAL PROTECTION TECHNICIAN -
National College C.D Nenitescu
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