Mihai Pecheanu

Responsibilities

• Perform and partially own demand management at NSE level: demand planning, commitment, monitoring, management, forecasting and reporting.
• Engage in stakeholder management: SAP Geo leads/Deputies; Global Consulting; NSE SAP Leadership, IGDC Leadership, IGDC Supply Centre; Lead Engagement Partners; GDMs.
• Establish and maintain governance – demand management framework in alignment with stakeholders mentioned above.
• Maintain database systems to track and analyze operational data.
• Lead E2E Reporting: monthly/biweekly reporting, reporting improvement process, reporting re-alignment, reporting automation.
• Create and own Financial and CSH forecasting for NSE leadership and Global Consulting leadership.
• Lead several junior resources on automation projects from the reporting area.
• Adhere to change management best practices: adjust expectations, encourage change of practices for streamlining, standardize ways of working, create communication packages on behalf of NSE leadership.
• Devise and implement processes, procedures, and automation to streamline operations.

Accomplishments

• Successfully lead from an operations stand point the transition to one of the NSE countries as a financial proxy/hub for the whole of NSE. My contribution was essential and the feedback from the NSE leadership was overwhelmingly positive.

Responsibilities

• Manage all hardware procurement required by the customer
• Identify flaws in the process and propose solutions/workarounds
• Maintain contact with the customer's hardware suppliers in order to provide better TAT
• Chair meetings for process improvement ideas - work with delivery management to provide best-in-class solutions

Accomplishments

• Due to past experience, I quickly became the SME and SPOC for printing hardware procurement

Responsibilities

• Supervise activities of implementation of items in the service catalogue for the customer - extract and prepare reports of ongoing service requests - investigate out of SLA tickets - investigate and inform customer of tool errors they receive - chair monthly committee between customer, DXC and 3rdparty vendors - create standard process manuals - lead meetings for process improvement ideas - identify process gaps and propose improvement - work with delivery management to provide best-in-class solutions - actively participate in ongoing automation projects

Accomplishments

• Significant increase in KPIs (going from ~80% to 96%), day-to day processes have been improved and the overall feedback provided by the client has improved
• Design several high impact solutions that either prevented future process issues or they were what the customer needed at that time.
• Coordinate with account management team and lead as catalogue manager the vendor transition from CAPG to TCS.

Responsibilities

• E2E procurement process: extract daily reports with the orders on queue for the team ; prepare all documents for logging in an order ; identify errors in the documents and providing solutions ; place the order in the system ; identify any issues when placing the order and providing solutions ; follow-up with approval teams, managers and their assistants to approve the purchases ; maintain a communication channel with the partners for all the deliveries that took place ; follow-upon delivery and assist the partner deliver fast ; identify issues with the delivery (such as documents needed for customs) and providing solutions - follow-up on invoicing issues,investigate their cause, provide solutions ; create reports for customers that provide an accurate and extensive view of current orders ; conduct meetings to inform customers of any aspect of their order ; coordinate meetings for process improvement ideas and create standard process manuals

Accomplishments

• I played a significant role in a team was in charge of handling one of the most complex procurement situations that our center had to face. Due to special local local law, an order was being held in the Brazilian customs and the products were not being release for delivery to the client. Working with other procurement SMEs and the legal department, we were able to draw and implement the solution that the eventually got the products to our client.

Responsibilities

• Verify the accuracy of the information before placing the order in SAP - place orders in the SAP interface of HP (Compass) - register performed activities in the tracking tool - rework tickets when needed

Accomplishments

• Although working with very experienced people,I managed to reach the top performers of the team and on 2 different months my volumes were the highest from our team.