Mihai Adrian Curca

· Provide 2nd and 3rd line technical support for multiple departments, resolving high-severity incidents under strict SLAs.

· Administer and troubleshoot local infrastructure, including servers, switches, and broadcast hardware, ensuring optimal uptime.

· Manage user accounts and permissions in Active Directory; process requests via Jira to improve operational workflows.

· Maintain and monitor real-time broadcast quality using Zabbix, Grafana, and CCTV systems to ensure uninterrupted streaming.

Mentored and trained new team members, improving onboarding efficiency and reducing time-to-productivity.

Core Skills:

Dashboard streaming video platform server

Remote Desktop

Incident Management

Trellix

Microsoft Products

Network Security

IT Service Management

Active Directory

Wireshark

Windows OS Configuration

Technical Documentation

IT Audit

Knowledge Management

Windows 10

O365

English

Microsoft Outlook

Internet Security

Attention to Detail

Putty

Pingplotter

Virtual Network Computing (VNC)

Network & Systems Management

Luxriot

Computer Hardware Troubleshooting

Analytical Skills

Account Management

Technical Troubleshooting & Problem-Solving

Communication

Grafana

Infrastructure

Solarwinds

Computer Hardware Installation

IT Hardware Support

RoyalTS

Foxsec

Information Technology

Information Security

IT Escalation

Team Collaboration & Leadership

Teamwork

Troubleshooting

IT Operations

Xprotect

CCTV's

Auditing

Cross-Platform Software Proficiency

Datalogic

• Managed full lifecycle of studio build projects, from initial scope definition to delivery, ensuring alignment with business objectives and regulatory requirements.
• Led CAPEX budget planning, vendor selection, and contract negotiation to optimize costs while maintaining quality standards.
• Coordinated cross-functional teams (technical, finance, operations) to streamline workflows and ensure timely project delivery.
• Developed and maintained detailed Gantt charts, milestone trackers, and documentation to improve project transparency and accountability.
• Enhanced service delivery processes by introducing structured reporting and regular stakeholder updates, resulting in a 20% faster delivery rate.
• Facilitated smooth IT escalations and security reviews during project implementation to safeguard infrastructure.
  Core Skills: Project Management, CAPEX Budgeting, Vendor Management, Confluence, Jira Service Desk, Smartsheet, Gantt Chart Development, Service Delivery, IT Escalation, Internet Security, Stakeholder Communication, Project Leadership, Process Optimization.

• Supported new studio openings, including structured cabling, switch configuration, and server setup.
• Resolved daily operational incidents, improving user satisfaction and system stability.
• Used Zabbix for proactive asset monitoring, reducing downtime and enhancing reliability.
• Mentored and trained junior staff in operational procedures and troubleshooting techniques.
  Core Skills: Zabbix, Active Directory, Office 365, VPN (Cisco AnyConnect, Pulse, GlobalProtect), SolarWinds, Network Troubleshooting, Powershell, VMware.

• Delivered IT support to 500+ users across corporate offices and remote environments, ensuring stable connectivity and optimal system performance.
• Managed Active Directory administration, including user creation, permission adjustments, and group policy maintenance.
• Performed VLAN changes, port openings, and network port testing using Opera Orchestration, improving network efficiency.
• Provided advanced troubleshooting for VPN technologies (Pulse, Cisco AnyConnect, GlobalProtect, Checkpoint) and remote access tools, minimizing downtime for remote teams.
• Supported Citrix, VMware, and RDP environments, resolving complex virtual session issues and ensuring business continuity.
• Maintained compliance and IT audit documentation, collaborating with InfoSec teams to uphold corporate security standards.
• Diagnosed and resolved network security and firewall issues, while ensuring endpoint protection with McAfee.
• Delivered VOIP support (Avaya IP Telephony, Cisco VoIP) and resolved voice/data integration incidents.
• Produced clear technical documentation and maintained a knowledge base to improve first-contact resolution rates.

Core Skills: Pulse Secure, Cisco AnyConnect, GlobalProtect, Checkpoint, Network Security, Active Directory, VLAN Configuration, Opera Orchestration, Citrix, VMware, RDP, O365, McAfee, VPN Troubleshooting, VoIP Support, PingPlotter, Firewalls, Technical Documentation, IT Audit, Information Security, Remote Troubleshooting, Compliance Reporting.

• Delivered Level 1 & Level 2 technical support to enterprise users across EMEA, leveraging BMC Remedy for ticket management and remote access tools for troubleshooting.
• Diagnosed and resolved complex hardware and software issues, including VPN connectivity, Active Directory account management, and Microsoft O365 applications, ensuring minimal downtime.
• Managed escalations for Citrix, VMware, and RDP sessions, restoring productivity for remote and on-site teams.
• Configured and maintained Windows OS environments, performed hardware installations, and ensured adherence to information security best practices.
• Produced technical documentation and maintained a structured knowledge base to streamline future incident resolution.
• Supported call center administration and service delivery initiatives, reducing average resolution time by 20%.
• Mentored and trained junior support staff, improving technical capabilities and customer satisfaction rates.

Core Skills: BMC Remedy, Active Directory, VPN, RDP, Citrix, VMware, O365, Windows OS Configuration, Service Delivery, Remote Troubleshooting, Technical Documentation, Information Security, Hardware Installation, Knowledge Management.

• Delivered customer service and ensured compliance with operational policies.
• Handled daily reporting and transaction accuracy.