Mihai Săsăujan
Bucharest, Romania
Summary
Sales Specialist with experience in the financial services sector, focused on building strong client relationships and driving long-term engagement. Skilled in identifying client needs and delivering tailored solutions that enhance trust, loyalty, and account value. Managed high-value client portfolios in fast-paced environments requiring strong responsiveness and structured communication. Consistently improved client experience through consultative support and proactive issue resolution, contributing to high retention and satisfaction levels.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work history
Sales and retention specialist
Social Media Software Ltd.
Bucharest, Romania
2024.02 - 2025.07
- Drove revenue growth through consultative selling, upselling, and identifying opportunities to enhance customer value and account profitability
- Consistently exceeded sales targets through needs analysis, tailored sales propositions, and solution-based positioning aligned with client objectives
- Developed and executed personalized retention strategies, maintaining proactive engagement to strengthen loyalty and maximize long-term retention
- Resolved customer issues efficiently through structured communication and problem-solving, improving satisfaction and overall customer experiencetailored support in fast-paced, high-volume environments
Senior sales account manager
iTrade Global Ltd.
Limassol, Cyprus
2022.09 - 2024.01
- Led strategic sales initiatives and team performance optimization, consistently exceeding revenue targets in competitive, target-driven environments
- Managed high-value client portfolios and complex negotiations, securing long-term partnerships and driving sustainable revenue growth
- Delivered tailored product presentations and consultative solutions aligned with client objectives and market demands
- Analyzed sales performance, market trends, and customer insights to identify growth opportunities and support accurate revenue forecasting
Customer sales representative
Thinkviser SRL
Bucharest, Romania
2019.09 - 2022.08
- Consistently met and exceeded daily and monthly sales targets in a fast-paced retail environment while maintaining high service standards under pressure
- Managed high volumes of customer interactions, ensuring efficient communication and effective handling of inquiries
- Applied structured sales techniques and consultative selling approaches to guide customers through the purchasing process and drive conversions
- Delivered product presentations and gathered customer feedback to influence purchasing decisions, support upselling, and improve sales effectiveness
Service desk specialist
Vauban IT RO SRL - Project "Vodafone"
Bucharest, Romania
2019.03 - 2019.08
- Provided first-line IT support to end users by diagnosing and resolving hardware, software, and network-related incidents across phone, email, and ITSM platforms in a structured, service-oriented environment
- Managed the full incident lifecycle within IT service management systems, ensuring accurate ticket logging, SLA compliance, and effective escalation of complex issues to specialist support teams with complete documentation of resolutions
Service desk analyst
Wipro Limited - Project "Takeda"
Bucharest, Romania
2018.11 - 2019.02
- Managed end-to-end customer support cases, performing initial incident analysis, first-line diagnosis, and coordinating resolution within defined service processes
- Prioritised, documented, and escalated high volumes of incidents and service requests, conducting routine data collection and reporting to support issue tracking and operational visibility
Technical support specialist
GfM Research - Internship
Bucharest, Romania
2017.03 - 2017.05
- Provided first-line technical and customer support for gas and electricity services, diagnosing and resolving billing, account, and service-related issues while ensuring regulatory and SLA compliance
- Monitored and managed service incidents through ticketing systems, escalating complex infrastructure or metering issues to specialist teams and ensuring accurate documentation of resolutions and customer interactions
Technical support advisor
Teleperformance Romania - Project "EA Games"
Bucharest, Romania
2015.11 - 2017.02
- Provided technical support to Electronic Arts customers by diagnosing and resolving game-related issues across PC and console platforms, including installation, connectivity, and performance troubleshooting
- Managed support tickets through CRM systems, ensuring efficient case handling, clear user communication, and escalation of complex technical issues to specialist engineering teams while maintaining high customer satisfaction
Education
Master of Business Administration - The Faculty of Business Administration in Foreign Languages
Bucharest University of Economic Studies
Bucharest, Romania 2018.09 - 2020.07
Bachelor of Business Administration - The Faculty of Business Administration in Foreign Languages
Bucharest University of Economic Studies
Bucharest, Romania 2015.09 - 2018.07
Skills
- Consultative selling
- Sales strategy development
- Client retention
- Upselling & cross-selling
- Persuasive communication
- Revenue prediction
- Target-driven mindset
- Strategic account management
Languages
Romanian
Native
English
Advanced
German
Advanced
Affiliations
- Advanced chess player
Timeline
Sales and retention specialist
Social Media Software Ltd.
2024.02 - 2025.07
Senior sales account manager
iTrade Global Ltd.
2022.09 - 2024.01
Customer sales representative
Thinkviser SRL
2019.09 - 2022.08
Service desk specialist
Vauban IT RO SRL - Project "Vodafone"
2019.03 - 2019.08
Service desk analyst
Wipro Limited - Project "Takeda"
2018.11 - 2019.02
Master of Business Administration - The Faculty of Business Administration in Foreign Languages
Bucharest University of Economic Studies
2018.09 - 2020.07
Technical support specialist
GfM Research - Internship
2017.03 - 2017.05
Technical support advisor
Teleperformance Romania - Project "EA Games"
2015.11 - 2017.02
Bachelor of Business Administration - The Faculty of Business Administration in Foreign Languages
Bucharest University of Economic Studies
2015.09 - 2018.07