Summary
Overview
Work History
Education
Skills
Software
Timeline
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Mihnea Stoica

Mihnea Stoica

Customer Support Representative
Greenwich,CT

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

3
3
years of professional experience
2
2
Languages

Work History

Customer Service Representative

Reborn Automotive
04.2023 - 03.2024
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Data Entry Clerk

Abreon
06.2021 - 01.2023


  • Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
  • Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.

Education

High School Diploma -

"Michael The Brave" National College
Saint George
04.2001 -

Skills

Appointment Scheduling

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Software

Microsoft Excel

Microsoft Word

Microsoft Powerpoint

Timeline

Customer Service Representative

Reborn Automotive
04.2023 - 03.2024

Data Entry Clerk

Abreon
06.2021 - 01.2023

High School Diploma -

"Michael The Brave" National College
04.2001 -

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Mihnea StoicaCustomer Support Representative