Information Technology - I like to keep up to date with the most recent tech developments
Mircea-Cristian Berindea
Automotive Technologist
Oradea
Summary
Technical specialist with strong background in product management and customer support. Adept at simplifying complex technical concepts and translating them into actionable solutions. I consider myself succesful in adapting to evolving project requirements. Skilled in troubleshooting, team management, communication and an all-around tech-savvy approach. I usually strive for a results-driven approach and tend to thrive in dynamic environments.
Overview
7
7
years of professional experience
1
1
Certification
2
2
Languages
Work History
Technical Product Specialist
Foundever- SAMSUNG Romania Account
11.2022 - 10.2024
- Organized regular training sessions for service technicians and customer support representatives, to maximize their understanding and usage of the client's products.
- Maintained a strong relationship with service centers and customer support centers to ensure adequate customer satisfaction.
- Researched product technical specifications and accurately communicated information within the team.
- Developed comprehensive user and CSR guides for seamless onboarding experiences, increasing employee retention rates and satisfaction in regards to the services offered to the end user and technicians. Specifically, among others, I focused on delivering detailed guides on wired + wireless TV/AV and smartphone connections, to encompass the whole suite of technologies that the client offered to the market.
- Utilized specialized software to capture and process data.
Customer Support Representative - Level 2
Foundever - SAMSUNG Romania Account
02.2022 - 10.2022
Customer Support Representative - Level 1
Foundever - HP Premium Computing Account
03.2020 - 02.2022
Warehouse Operator
Ikea Aarhus
04.2019 - 11.2019
Part-time Employment (Warehouse Worker)
TeamVikaren/Jysk Aarhus
10.2017 - 12.2018
Education
BBA - Automotive Technologist
Aarhus School of Marine And Technical Engineering
Aarhus, Denmark 04.2001 -
High School Diploma -
Don Orione High School
Oradea 04.2001 -
Skills
Product strategy within specific fields technical assessment and documentation
Customer support and engagement
Technical training and management
Generally well rounded technical skills as well as an eagerness to learn and adapt
Analytical thinking
Interests
Sports - mountain biking and snowboarding
Motorsports - I closely follow a few series, mostly endurance racing I'm particularly keen on the technical side of it
Certification
Cambridge Certificate in Advanced English - C1
Timeline
Technical Product Specialist
Foundever- SAMSUNG Romania Account
11.2022 - 10.2024
Customer Support Representative - Level 2
Foundever - SAMSUNG Romania Account
02.2022 - 10.2022
Customer Support Representative - Level 1
Foundever - HP Premium Computing Account
03.2020 - 02.2022
Warehouse Operator
Ikea Aarhus
04.2019 - 11.2019
Part-time Employment (Warehouse Worker)
TeamVikaren/Jysk Aarhus
10.2017 - 12.2018
Cambridge Certificate in Advanced English - C1
06-2015
BBA - Automotive Technologist
Aarhus School of Marine And Technical Engineering
04.2001 -
High School Diploma -
Don Orione High School
04.2001 -
Similar Profiles
Aldo FernandezAldo Fernandez
Customer Service Representative at Foundever Mexico Contact Center Services for Verizon Wireless Premium AccountCustomer Service Representative at Foundever Mexico Contact Center Services for Verizon Wireless Premium Account
Ricardo GonzalezRicardo Gonzalez
Account Manager at Commercial supervisor associate account manager / Senior Associate Account Manager/ Builder's Risk Account ManagerAccount Manager at Commercial supervisor associate account manager / Senior Associate Account Manager/ Builder's Risk Account Manager
AMRUTA KALLIGUDDAMRUTA KALLIGUDD
Lead Engineer at Samsung R&D Institute - Bangalore (Samsung Ads)Lead Engineer at Samsung R&D Institute - Bangalore (Samsung Ads)