Overview
Work History
Education
Skills
Organisational Skills
Driving Licence
Personal Information
Communication Skills
Timeline
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Mircea Ionita

Mircea Ionita

IT System Support
Timisoara

Overview

14
14
years of professional experience
9
9
years of post-secondary education

Work History

IT Support Specialist

Dynata
09.2023 - Current
  • Provided technical support and troubleshooting for hardware and software issues, ensuring minimal downtime for users across multiple departments.
  • Managed IT inventory, including procurement of new equipment and maintenance of existing assets, to optimize resource allocation and reduce operational costs.
  • Provided comprehensive IT support for over 170 on-site and remote employees across the EMEA region, ensuring seamless daily operations.
  • Managed onboarding and offboarding processes, ensuring smooth setup and secure de-provisioning of user accounts and devices.
  • Configured and maintained printers, peripherals, and network connectivity to support all employee workflows.
  • Utilized Microsoft Intune for device management, deployment, and policy enforcement across diverse endpoints.
  • Managed Active Directory for user account provisioning, group management, and access control.
  • Handled Windows OS issues, including troubleshooting system errors, updates, and performance optimization.
  • Used Jira as the primary ticketing system to track, prioritize, and resolve support requests efficiently.
  • Collaborated with cross-functional teams to implement IT projects and ensure compliance with organizational standards.
  • Demonstrated excellent communication skills in supporting both technical and non-technical users across multiple regions.

System Administrator

Atoss Software SRL
06.2019 - 09.2023
  • Dealing with hardware and software problems approximately 165 employees in our HQ, as well as providing Remote Hotline Support for another 600 employees in other European HQs.
  • Managing/preparing current and new laptops(local software and on the Virtual Machines via VMWare/Citrix/XenDesk)
  • Administrating users/certificates via Windows Server 2019
  • Providing Level 1 and Level 2 Support locally and via SysAid Ticketing System
  • On-boarding and off-boarding employees.
  • Windows Troubleshooting
  • Networking (setting up the new HQ at VOX Tehnology Park, as part of a team; which includes placing sockets, cabling, mapping the network, setting up the servers and providing constant support for the network)

System Administrator

Drumuri Municipale Timisoara S.A.
03.2016 - 09.2019
  • Dealing with particular computer problems and providing solutions as well as implementing them.
  • These include: software installation, ordering and replacing hardware components, system maintenance (Window 7, 8.1 and 10) as well as Basic Windows Server 2008 Active Directory Management.

Junior Developer

11.2015 - 01.2016
  • Operating on ABAP/Java databases on a Junior level as part of an Academy.
  • Basic knowledge of Linux, SQL and Oracle.

Sales Representative

03.2015 - 11.2015
  • Identifying potential customers, from the US, regarding different IT related topics/products and tending to clients needs.

IT Administrator

Loolish SRL
10.2012 - 03.2015
  • IT Administrator for gaming computers (approximately 70 computers) using the SmartLaunch program/interface.
  • Identifying and fixing eventual software and/or hardware related problems.

Quality Control

Contitech Romania SRL
02.2011 - 11.2011
  • Assembling Contitech specific products, as part of a team.

Education

IT Engineer - IT

Vasile Goldis University
Arad, Romania
10.2020 - Current

Eco Technician - undefined

Technical College ,,Iulian Dracea"
09.2003 - 10.2007

Skills

Microsoft Office

VMWARE WorkStation

Citrix XenDesktop

SAP basics

Active Directory

System Administration

DHCP

DNS

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Organisational Skills

  • Capacity to analyze situations/issues.
  • Results oriented and ability to solve problems.
  • Capacity to see and set short, medium and long term business objectives.
  • Flexibility in addressing work situations.

Driving Licence

10/01/20, CURRENT

Personal Information

  • Date of Birth: 08/01/88
  • Gender: Male
  • Nationality: Romanian

Communication Skills

  • Good communication skills towards potential clients.
  • Ability to focus on finding solutions to existing problems.
  • Outgoing and positive person.
  • Can easily pick up and learn new skills.

Timeline

IT Support Specialist

Dynata
09.2023 - Current

IT Engineer - IT

Vasile Goldis University
10.2020 - Current

System Administrator

Atoss Software SRL
06.2019 - 09.2023

System Administrator

Drumuri Municipale Timisoara S.A.
03.2016 - 09.2019

Junior Developer

11.2015 - 01.2016

Sales Representative

03.2015 - 11.2015

IT Administrator

Loolish SRL
10.2012 - 03.2015

Quality Control

Contitech Romania SRL
02.2011 - 11.2011

Eco Technician - undefined

Technical College ,,Iulian Dracea"
09.2003 - 10.2007

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Mircea IonitaIT System Support