Mircea Ionita
IT System Support
Timisoara
Overview
14
14
years of professional experience
9
9
years of post-secondary education
Work History
IT Support Specialist
Dynata
09.2023 - Current
- Provided technical support and troubleshooting for hardware and software issues, ensuring minimal downtime for users across multiple departments.
- Managed IT inventory, including procurement of new equipment and maintenance of existing assets, to optimize resource allocation and reduce operational costs.
- Provided comprehensive IT support for over 170 on-site and remote employees across the EMEA region, ensuring seamless daily operations.
- Managed onboarding and offboarding processes, ensuring smooth setup and secure de-provisioning of user accounts and devices.
- Configured and maintained printers, peripherals, and network connectivity to support all employee workflows.
- Utilized Microsoft Intune for device management, deployment, and policy enforcement across diverse endpoints.
- Managed Active Directory for user account provisioning, group management, and access control.
- Handled Windows OS issues, including troubleshooting system errors, updates, and performance optimization.
- Used Jira as the primary ticketing system to track, prioritize, and resolve support requests efficiently.
- Collaborated with cross-functional teams to implement IT projects and ensure compliance with organizational standards.
- Demonstrated excellent communication skills in supporting both technical and non-technical users across multiple regions.
System Administrator
Atoss Software SRL
06.2019 - 09.2023
- Dealing with hardware and software problems approximately 165 employees in our HQ, as well as providing Remote Hotline Support for another 600 employees in other European HQs.
- Managing/preparing current and new laptops(local software and on the Virtual Machines via VMWare/Citrix/XenDesk)
- Administrating users/certificates via Windows Server 2019
- Providing Level 1 and Level 2 Support locally and via SysAid Ticketing System
- On-boarding and off-boarding employees.
- Windows Troubleshooting
- Networking (setting up the new HQ at VOX Tehnology Park, as part of a team; which includes placing sockets, cabling, mapping the network, setting up the servers and providing constant support for the network)
System Administrator
Drumuri Municipale Timisoara S.A.
03.2016 - 09.2019
- Dealing with particular computer problems and providing solutions as well as implementing them.
- These include: software installation, ordering and replacing hardware components, system maintenance (Window 7, 8.1 and 10) as well as Basic Windows Server 2008 Active Directory Management.
Junior Developer
11.2015 - 01.2016
- Operating on ABAP/Java databases on a Junior level as part of an Academy.
- Basic knowledge of Linux, SQL and Oracle.
Sales Representative
03.2015 - 11.2015
- Identifying potential customers, from the US, regarding different IT related topics/products and tending to clients needs.
IT Administrator
Loolish SRL
10.2012 - 03.2015
- IT Administrator for gaming computers (approximately 70 computers) using the SmartLaunch program/interface.
- Identifying and fixing eventual software and/or hardware related problems.
Quality Control
Contitech Romania SRL
02.2011 - 11.2011
- Assembling Contitech specific products, as part of a team.
Education
IT Engineer - IT
Vasile Goldis University
Arad, Romania 10.2020 - Current
Eco Technician - undefined
Technical College ,,Iulian Dracea"
09.2003 - 10.2007
Skills
Microsoft Office
VMWARE WorkStation
Citrix XenDesktop
SAP basics
Active Directory
System Administration
DHCP
DNS
undefinedOrganisational Skills
- Capacity to analyze situations/issues.
- Results oriented and ability to solve problems.
- Capacity to see and set short, medium and long term business objectives.
- Flexibility in addressing work situations.
Driving Licence
10/01/20, CURRENT
Personal Information
- Date of Birth: 08/01/88
- Gender: Male
- Nationality: Romanian
Communication Skills
- Good communication skills towards potential clients.
- Ability to focus on finding solutions to existing problems.
- Outgoing and positive person.
- Can easily pick up and learn new skills.
Timeline
IT Support Specialist
Dynata
09.2023 - Current
IT Engineer - IT
Vasile Goldis University
10.2020 - Current
System Administrator
Atoss Software SRL
06.2019 - 09.2023
System Administrator
Drumuri Municipale Timisoara S.A.
03.2016 - 09.2019
Junior Developer
11.2015 - 01.2016
Sales Representative
03.2015 - 11.2015
IT Administrator
Loolish SRL
10.2012 - 03.2015
Quality Control
Contitech Romania SRL
02.2011 - 11.2011
Eco Technician - undefined
Technical College ,,Iulian Dracea"
09.2003 - 10.2007
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