Mircea Daniel Dumitru
Bucuresti
Summary
A dedicated professional with a strong background in entertainment, demonstrating exceptional enthusiasm and proficiency in English. Adept at engaging audiences and delivering high-quality content. Committed to leveraging skills to drive success in dynamic environments while pursuing opportunities for growth and development.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work history
Customer support representative
Iconic-21
Bucharest
12.2024 - 03.2025
- Company Overview: Bucharest | Crewing / Casino / Entertainment | Arts / Entertainment
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Identify and assess customers' needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Bucharest | Crewing / Casino / Entertainment | Arts / Entertainment
Manager
Proxy Live Solutions
Bucharest
11.2022 - 09.2024
- Company Overview: Bucharest | Crewing / Casino / Entertainment | Arts / Entertainment
- Ensuring games results are completed and processed according to the correct procedures to guarantee integrity of games
- Ensure the appropriate number of staff are present for each shift
- Identifying and resolving all game irregularities due to dealer mistake, software issues or any other reason
- Identifying and resolving all real-time incidents on the gaming floor relating to all components of operations, including but not limited to hardware, software, and network connectivity
- Improve and develop subordinates work levels through training and development
- Bucharest | Crewing / Casino / Entertainment | Arts / Entertainment
Manager
Stellar Development
Bucharest
10.2021 - 11.2022
- Company Overview: Bucharest | Crewing / Casino / Entertainment | Arts / Entertainment
- Lead and motivate a team of contact center agents, ensuring performance targets and service level agreements are consistently met or exceeded
- Monitor and manage team KPIs, including call handling times, first call resolution, customer satisfaction scores, and other relevant metrics
- Act as a point of escalation for complex customer inquiries or issues, demonstrating effective problem-solving skills and ensuring resolutions are achieved in a timely manner
- Collaborate with other departments within the company to streamline processes and improve overall customer experience
- Bucharest | Crewing / Casino / Entertainment | Arts / Entertainment
Shuffler
Pragmatic Play
Bucharest
02.2021 - 10.2021
- Company Overview: Bucharest | Crewing / Casino / Entertainment | Arts / Entertainment
- Shuffle and change the cards on the Live tables when needed
- Keep in order and under control all facilities that store playing cards, equipment for the tables, and related documentation
- To keep in order equipment for the Live tables, playing cards and any sort of tables' equipment
- Bucharest | Crewing / Casino / Entertainment | Arts / Entertainment
Croupier
Pragmatic Play
Bucharest
02.2019 - 10.2020
- Company Overview: Bucharest | Crewing / Casino / Entertainment | Arts / Entertainment
- Present and lead online streaming games to engage and entertain players
- Inform players about the rules of the game and provide guidance as needed
- Follow and supervise updates and amendments in game leading procedures
- Adapt quickly to changing game situations and think on your feet
- Provide exceptional customer service and ensure the best possible experience for our players
- Bucharest | Crewing / Casino / Entertainment | Arts / Entertainment
Croupier
Evolution gaming
Bucharest
05.2017 - 09.2018
- Company Overview: Bucharest | Crewing / Casino / Entertainment | Arts / Entertainment
- Conducting all games dealt within the guidelines of the approved gaming procedures
- Maintaining a courteous and hospitable manner when interacting with clients
- Understanding and attending to customers' needs to optimize customer satisfaction
- Ensuring that game commentary is clear and company procedures are adhered to
- Reporting any suspicious conduct concerning the casino operations
- Bucharest | Crewing / Casino / Entertainment | Arts / Entertainment
Education
liceul tehnologic de metrologie -
liceul tehnologic de metrologie Traian Vuia
01.2011 - 01.2015
Skills
- Entertainment
- Enthusiasm
- English
Custom
7 years and 1 month
Timeline
Customer support representative
Iconic-21
12.2024 - 03.2025
Manager
Proxy Live Solutions
11.2022 - 09.2024
Manager
Stellar Development
10.2021 - 11.2022
Shuffler
Pragmatic Play
02.2021 - 10.2021
Croupier
Pragmatic Play
02.2019 - 10.2020
Croupier
Evolution gaming
05.2017 - 09.2018
liceul tehnologic de metrologie -
liceul tehnologic de metrologie Traian Vuia
01.2011 - 01.2015
Similar Profiles
Mircea Daniel DumitruMircea Daniel Dumitru
Customer support representative at Iconic-21Customer support representative at Iconic-21
Helena MafiHelena Mafi
Warehouse Worker at THE ICONIC - Fulfillment CentreWarehouse Worker at THE ICONIC - Fulfillment Centre
Celia Van NiekerkCelia Van Niekerk
Organizer and Jewelry Maker at Iconic Betty and Just for You Day SpaOrganizer and Jewelry Maker at Iconic Betty and Just for You Day Spa
Simon Daniel ȘuțanSimon Daniel Șuțan
Financial Administrator at Bucharest Academy of Economic StudiesFinancial Administrator at Bucharest Academy of Economic Studies
Corina RaduCorina Radu
Profesor De Fizica Titular/Colaborator at Liceul Teoretic Alexandru Vlahuta/Liceul Teoretic Scoala MeaProfesor De Fizica Titular/Colaborator at Liceul Teoretic Alexandru Vlahuta/Liceul Teoretic Scoala Mea