Mirel Samoilă
Bucharest,Bucharest
Summary
Experienced in retail management with focus on driving sales and improving customer service. Possess unique skills in team leadership, inventory control, and store layout optimisation, capable of increasing overall store performance. With keen eye for detail and customer-centric approach, can provide significant improvement in store operations and customer satisfaction.
Dedicated to delivering exceptional customer service and ensuring smooth daily operations. Possess leadership skills and proven ability to manage teams and inventory efficiently. Committed to driving store success and achieving business goals.
Enthusiastic with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.
Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Dedicated and highly effective in undertaking administrative and programme management tasks. Manages complex data with excellent organisation. Motivated to achieve outstanding success through prompt communication and helpful approach.
Offering strong foundation in customer service, team leadership, and sales strategies. Knowledgeable about inventory management, staff training, and enhancing customer experiences. Ready to use and develop communication, organisational, and problem-solving skills.
Overview
21
21
years of professional experience
9
9
years of post-secondary education
Work History
Online Shop Manager
Madrugada Spirit
Bucharest, Bucuresti
02.2023 - 12.2024
- Solved customer complaints efficiently whilst maintaining high standards of service delivery,.
- Negotiated buying conditions and sales contracts to secure lucrative deals.
- Established clear budgets with sound controls to keep business operating with optimum finances.
- Formulated marketing and advertising strategies for continuous business growth.
- Directed retail and wholesale operations, scrutinising and improving existing processes to boost efficiency.
- Followed industry trends and set pricing strategies to maximise business returns.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
- Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
- Created seasonal sales plans with varying stock and promotional strategies.
- Assisted customers in making informed buying decisions through expert advice on products,.
- Provided insightful product knowledge to customers, enhancing their shopping experience,.
- Oversaw daily shop operations, ensuring smooth running of business activities.
- Delivered excellent customer experiences with personalised service approach.
- Coordinated promotional events, creating greater brand awareness within the local community.
- Negotiated with suppliers for better prices, leading to improved profit margins.
- Developed a positive team culture, resulting in increased staff satisfaction and lower turnover rates.
- Boosted overall sales performance through the implementation of effective merchandising strategies.
- Managed store inventory to ensure adequate stock levels at all times.
Sales marketing manager
Madrugada Style
Bucharest, Bucuresti
05.2016 - 02.2023
- Increased brand visibility by creating and implementing effective marketing strategies.
- Developed strong relationships with key clients for improved sales performance.
- Identified new business opportunities through thorough market research and analysis.
- Fostered a positive working environment, improving staff morale and productivity.
- Participated in networking events, establishing valuable industry contacts and partnerships.
- Conducted competitive analysis, ensuring our products remained attractive in the marketplace.
- Designed promotional materials that effectively conveyed our brand message.
- Created targeted email campaigns which increased customer retention rates.
- Reviewed advertising budgets regularly to ensure optimum use of resources.
- Elevated new business opportunities and implemented effective cold calling and networking strategies.
- Communicated with potential leads via phone calls, cold emails and in person, providing information about product portfolio.
- Executed marketing and sales strategies to generate and convert qualified leads.
- Built and maintained well-organised marketing prospect and customer databases.
- Generated leads and identified local marketing opportunities, networking and participating in trade fairs, conferences and exhibitions.
- Monitored and reported on competitor activity, analysing products, performance and sales.
- Monitored and reported on competitor and customer activity, industry trends and market developments to inform sales and marketing strategy.
- Created social media content to promote brand awareness and increase audience engagement.
- Maintained price lists and sales documents capturing data on customers and marketing and sales budget.
- Devised and implemented robust keyword and SEO strategy, increasing overall website traffic.
- Updated company website content, adding relevant information to attract and convert highly qualified leads.
- Enhanced online presence, rebranding company website and social media to capture more leads.
- Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
Online Shop Manager
Clandestino
Bucharest, Bucuresti
10.2008 - 09.2016
- Tracked sales targets regularly, adjusting strategies as necessary for maximum profitability achievement.
- Managed store inventory to ensure adequate stock levels at all times.
- Boosted overall sales performance through the implementation of effective merchandising strategies.
- Developed a positive team culture, resulting in increased staff satisfaction and lower turnover rates.
- Negotiated with suppliers for better prices, leading to improved profit margins.
- Coordinated promotional events, creating greater brand awareness within the local community.
- Oversaw daily shop operations, ensuring smooth running of business activities.
- Provided insightful product knowledge to customers, enhancing their shopping experience,.
- Assisted customers in making informed buying decisions through expert advice on products,.
- Led team meetings effectively, facilitating open communication amongst staff members,.
- Created seasonal sales plans with varying stock and promotional strategies.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
- Researched and applied proven marketing techniques to drive sales.
- Directed retail and wholesale operations, scrutinising and improving existing processes to boost efficiency.
- Pursued new business opportunities by forging strong networks and contacting potential buyers.
- Formulated marketing and advertising strategies for continuous business growth.
- Established clear budgets with sound controls to keep business operating with optimum finances.
- Solved customer complaints efficiently whilst maintaining high standards of service delivery.
Web solutions developer - CMS
WebArhitect
Focşani, Vrancea
06.2004 - 04.2008
- Developed innovative solutions by analysing client requirements and system specifications.
- Streamlined operational efficiency for improved software functionality through careful coding and debugging.
- Created effective design plans, enhancing application performance and user experience.
- Coordinated with cross-functional teams to deliver comprehensive IT solutions.
- Resolved complex technical issues through meticulous troubleshooting and testing procedures.
- Improved code quality with regular peer reviews and feedback sessions.
- Built user-friendly interfaces to enhance customer engagement levels.
- Checked software for errors and coded updates to fix problems.
- Produced clean, error-free code in line with internal quality standards.
Education
Software testing and QA - QA
LINK Academy Romania
Bucharest, Bucuresti 12.2023 - 12.2024
Bachelor's degree in Economics - General economics
Academy of Economic Studies
Bucharest, Bucuresti 10.1997 - 06.2001
Accountancy - Postgraduate studies in accounting
Mihail Kogalniceanu Economic College
Focşani, Vrancea 09.1995 - 06.1997
High School Diploma - Electronics and Electrical Engineering Specialization
High School No. 1
Focşani, Vrancea 09.1991 - 06.1994
Skills
- Outstanding customer service
- Shopify
- Dispute resolution
- Visual merchandising
- Vend retail management
- Promotional activity analysis
- Budget supervision
- Just In Time stock control
- Brand building
- Relationship management
- Wholesale marketing
- Customer feedback management
Languages
English
Intermediate
French
Elementary
Italian
Beginner
Affiliations
- running cycling hiking reading music sports
Timeline
Software testing and QA - QA
LINK Academy Romania
12.2023 - 12.2024
Online Shop Manager
Madrugada Spirit
02.2023 - 12.2024
Sales marketing manager
Madrugada Style
05.2016 - 02.2023
Online Shop Manager
Clandestino
10.2008 - 09.2016
Web solutions developer - CMS
WebArhitect
06.2004 - 04.2008
Bachelor's degree in Economics - General economics
Academy of Economic Studies
10.1997 - 06.2001
Accountancy - Postgraduate studies in accounting
Mihail Kogalniceanu Economic College
09.1995 - 06.1997
High School Diploma - Electronics and Electrical Engineering Specialization
High School No. 1
09.1991 - 06.1994
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