Microsoft 365
Miruna Imbri
Head of Operations
Bucharest
Summary
Experienced operations professional skilled in process optimization and productivity enhancement. Demonstrated leadership in guiding cross-functional teams and executing strategic plans to achieve organizational objectives. Recognized for adaptability and dependability in fast-paced environments, with a proven track record of problem-solving and a strong focus on delivering tangible results.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
1
1
Certification
5
5
Languages
Work History
Head of Operations
NAGA (ex CAPEX.com)
Bucharest, Bucuresti
01.2024 - Current
- Overseeing both Back Office and Tech operations in collaboration with business to drive operational efficiency
- Spearheading automation initiatives, digital transformation, and compliance frameworks
- Enhancing cross-functional collaboration and process optimization
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Developed comprehensive training programs for staff, enhancing team performance and skill sets.
- Streamlined operational processes by identifying inefficiencies and implementing best practices.
- Managed crisis situations effectively by developing response plans in advance.
- Facilitated change management efforts, guiding teams through periods of transition and growth.
Head of Back Office
CAPEX.com
Bucharest, Bucuresti
05.2022 - 02.2025
- Led back-office operations, including Verification, Payments, Customer Support, and Partner Support, in close alignment with business objectives
- Strengthened risk assessment protocols, enhancing efficiency and accuracy
- Developed and enforced regulatory compliance strategies
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Resolved problems, improved operations and provided exceptional service.
- Learned and adapted quickly to new technology and software applications.
System Admin Manager
CAPEX.com
Bucharest, Bucuresti
12.2019 - 05.2022
- Managed business operations software, including CRMs, reporting tools, and integrated systems
- Served as a key liaison between service providers and internal stakeholders
- Led the development of low-code digitalization apps and process automation within the Microsoft ecosystem
- Oversaw new technology implementation, from product request to deployment and ongoing support
- Updated reports, managed accounts, and generated reports for company database
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
Back Office Employee
Key Way Investments Romania
Bucharest, Bucuresti
05.2018 - 12.2019
- Conducted reporting, monitoring, verification, and payment processing
- Ensured accuracy in financial transactions and compliance with internal policies
Relationship Manager
Key Way Investments Romania
Bucharest, Bucuresti
06.2017 - 05.2018
- Managed client portfolios, improving customer satisfaction and retention
- Provided tailored financial solutions to meet client needs
Education
B - Law
Titu Maiorescu University
Bucharest, Romania 01.2014 - 01.2018
High School Diploma -
Colegiul National Spiru Haret
Bucharest 04.2010 - 01.2014
Skills
- Process Automation & Workflow Optimization
- Operational excellence
- Business analysis
- Organizational development
- Workforce planning
- Excellent communication
- Cross-functional coordination
- Team leadership
- Analytical skills
- Problem-solving abilities
- Decision-making
- Performance evaluation and monitoring
Certification
Microsoft Certified Power Platform Fundamentals, Microsoft, 09/01/22
Software
Microsoft Power Platform
Microsoft Dynamics
Microsoft Sharepoint
Jira Software
Jira Service Desk
Zendesk
Fintech Tools & Softwares: Client Management CRM, Reporting Tools, Payment Processors, KYC Tools etc
Timeline
Head of Operations
NAGA (ex CAPEX.com)
01.2024 - Current
Head of Back Office
CAPEX.com
05.2022 - 02.2025
System Admin Manager
CAPEX.com
12.2019 - 05.2022
Back Office Employee
Key Way Investments Romania
05.2018 - 12.2019
Relationship Manager
Key Way Investments Romania
06.2017 - 05.2018
B - Law
Titu Maiorescu University
01.2014 - 01.2018
High School Diploma -
Colegiul National Spiru Haret
04.2010 - 01.2014
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