Accomplished Incident Manager with a proven track record in ITIL processes and methodology. Experienced with incident management, ensuring rapid resolution and minimal downtime. Utilizes effective communication to coordinate responses and maintain stakeholder confidence. Track record of strategic problem-solving and leading teams through high-pressure situations. Proficient in customer service, project management, service delivery, and high touch operation management. Recently completed specialized training in Java development at the Informal School of IT.
Effective communication
Cultivate strong connections with clients and stakeholders
Proficient technical skills
Critical incident handling
Documentation skills
Improvement recommendations
Emergency analysis
Incident management
Reporting requirements
Escalation management
ITIL framework
Disaster recovery