Summary
Overview
Work History
Education
Skills
Websites
https://www.linkedin.com/in/mlindzi-dlamini-49094b651
Timeline
Generic

Mlindzi Dlamini

Police Officer
Mbabane

Summary

  • Experienced Systems Administrator with expertise in design, development and maintenance of complex software and management of server infrastructures and data center operations across operating system platforms.
  • Highly proficient in implementing enterprise solutions for business applications in broad scale.
  • Diligent troubleshooter, with strong communication skills to interact effectively with employees and departments various IT environments.
  • Flexible with positive work attitude focused on producing results under tight deadlines. Proactive about using proper protocols while on duty and interacting with community contacts.
  • Observant and committed to protecting people and property and maintaining law and order. Well-versed in conflict resolution, crime scene investigation and firearms operations. Dutiful and diligent individual with solid history of achievement in policing and leadership.

Overview

16
16
years of professional experience

Work History

Systems Administrator

The Royal Eswatini Police Service
01.2024 - Current
  • Performed software installations and upgrades to various systems or operating systems as well as Data base management systems .
  • Spearheaded inventory control measures to replenish and maintain IT equipment.
  • Integrated and updated software products to boost system compatibility.
  • Conducted regular audits of user accounts and access permissions, maintaining compliance with regulatory standards and organizational policies.
  • Implemented backup solutions, ensuring data integrity and availability in the event of a disaster or system failure.
  • Streamlined network administration tasks for increased efficiency through automation scripts.
  • Maintained detailed documentation of network configurations, protocols, and procedures for efficient troubleshooting and information sharing among colleagues.
  • Maintained strong working relationships with cross-functional teams, collaborating on joint initiatives that supported organizational goals.
  • Proactively identified areas for improvement in the IT infrastructure, recommending appropriate technology solutions to boost productivity and performance levels.
  • Attended meetings to deliver status reports to key stakeholders.
  • Supported remote workforce needs by configuring secure VPN connections enabling them to access critical resources from any location.
  • Tested software remotely and onsite for server sets to maintain operational readiness.
  • Collaborated with IT team members to develop comprehensive disaster recovery plans, enhancing business continuity efforts.
  • Managed vendor relationships effectively to ensure timely delivery of hardware/software products while staying within budget constraints.
  • Mentored employees and offered constructive feedback for performance improvement.
  • Planned and implemented upgrades to system hardware and software.
  • Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues.
  • Ensured optimal server uptime, monitoring system health and performing routine maintenance.
  • Improved system performance by implementing server upgrades and hardware replacements.

Financial And Cyber Crime/Security Investigator

The Royal Eswatini Police Service
02.2020 - 01.2024
  • Increased team efficiency by providing training and guidance on best practices for conducting successful investigations.
  • Presented findings to management teams concisely and accurately, enabling informed decision-making regarding risk mitigation strategies.
  • Prevented security breaches by implementing comprehensive investigative strategies for high-risk situations.
  • Managed complex investigations involving multiple stakeholders, maintaining a high level of confidentiality and professionalism.
  • Developed strong relationships with internal departments, fostering open communication channels for effective collaboration during investigations.
  • Provided exceptional customer service to clients, resolving security concerns promptly and professionally.
  • Utilized state-of-the-art technology tools for data analysis during investigations, enhancing overall accuracy and efficiency.
  • Prioritized caseloads effectively, ensuring that critical incidents received immediate attention and resolution efforts were focused where most needed.
  • Monitored security systems regularly, identifying potential risks or areas requiring further investigation.
  • Supported legal proceedings with detailed investigative reports, providing critical evidence for case resolutions.
  • Evaluated existing security infrastructure, identifying gaps in coverage that required additional surveillance or resources.
  • Improved risk management by analyzing investigation outcomes and recommending appropriate action plans.
  • Enhanced security measures by conducting thorough investigations on potential threats and vulnerabilities.
  • Maintained accurate records of all investigative activities, enabling easy access to information when needed for follow-up actions or reporting purposes.
  • Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
  • Documented findings and prepared detailed reports.
  • Interviewed and interrogated suspects.
  • Prepared case reports from allegations, transcripts of interviews and physical evidence.
  • Carefully documented statements, observations, and evidentiary materials.
  • Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
  • Conducted interviews with witnesses and clients.
  • Researched criminal cases and led investigations to determine appropriate course of proceedings.
  • Collected information pertaining to criminal proceedings and performed investigations to resolve cases.
  • Organized and executed undercover surveillance operations.
  • Supervised and motivated field investigators and collaborated with personnel to identify strengths and areas of weakness.
  • Obtained admissions of crimes using forensic interviewing techniques.
  • Questioned and consulted with subjects and witnesses for information pertaining to criminal cases.

Royal Guard

The Royal Eswatini Police Service
09.2013 - 02.2020
  • Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to first responders.
  • Protected valuable assets by securing doors, windows, gates, and other points of entry after business hours or during special events.
  • Complied with all Their Majesties policies, local laws, and regulations governing royal guard duties.
  • Assisted in training new royal guards on Royal Residence procedures, on site-specific protocols, and effective security practices.
  • Maintained accurate records of visitors, deliveries, and other activities for easy reference in case of security breaches or investigations.
  • Contributed to a safe environment for employees and customers with diligent surveillance in retail settings.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Responded quickly to emergencies while coordinating with our local sister forces when necessary for swift resolution of incidents.
  • Completed detailed reports on daily activities, incidents, or irregularities observed during shift hours.
  • Detected potential threats by closely observing behaviors, identifying suspicious activities, and promptly reporting incidents to supervisors or local area law enforcement.
  • Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
  • Enhanced security measures by conducting thorough patrols, monitoring CCTV systems, and maintaining a strong presence in designated areas.
  • Enhanced team communication through regular briefings, sharing pertinent information about potential risks or safety concerns.
  • Under went weapons training while attached at The Operations Support Services Unit for better handling and appropriate response in accordance with the issues at hand.

Police Officer

The Royal Eswatini Police Service
10.2011 - 09.2013
  • Maintained open lines of communication with fellow staff members to rapidly address any issues or concerns that arose during service.
  • Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
  • Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
  • Managed crowd control during events, ensuring public safety while minimizing disruptions to attendees or surrounding communities.
  • Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
  • Patrolled assigned areas to prevent and detect roadway crimes.
  • Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
  • Conducted witness interviews and gathered details regarding incidents to determine best course of action.
  • Apprehended offenders and conducted interviews and interrogations.
  • Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
  • Supported supervisors with administrative tasks such as scheduling shifts and managing equipment inventory, increasing department efficiency and organization.
  • Secured crime scenes, gathered evidence, and questioned witnesses.
  • Investigated and reported crimes, accidents, offenses, and damage to property.
  • Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
  • Served as a school resource officer, improving relationships between youth and police through positive interactions and educational programs.
  • Testified effectively in court, contributing to successful prosecutions of offenders.

New Business Consultant

The Edgars Stores
03.2008 - 03.2010
  • Conducted market research to identify customer needs and preferences.
  • Enhanced company''s market presence through networking, attending conferences, and participating in industry events.
  • Created a supportive environment that encouraged innovation among team members leading to the generation of new ideas implemented successfully into client projects.
  • Delivered exceptional client satisfaction by providing tailored solutions that addressed specific pain points and contributed to the overall growth of their businesses.
  • Mentored junior consultants, sharing best practices and fostering professional development within the team.
  • Leveraged industry knowledge expertise in developing competitive analyses enabling clients to make informed strategic decisions about market positioning.
  • Advised on change management processes, guiding clients through organizational transformations smoothly and effectively.
  • Streamlined internal processes to boost efficiency and reduce time spent on administrative tasks.
  • Optimized operational workflows by conducting thorough process audits, identifying bottlenecks, inefficiencies, or redundancies requiring elimination or improvement.
  • Evaluated performance metrics to identify areas of improvement and implement corrective actions accordingly.
  • Designed and implemented risk management system to identify and mitigate potential risks.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Education

Certificate In Computer Hardware Basics - Computer Hardware Basics

Cisco Networking Academy
Online School
04.2001 -

Certificate In Computer Hardware Basics - Computer Hardware Basics

Cisco Networking Academy
Online School
04.2001 -

Certificate in The Introduction To Cyber Security - Introduction To Cyber Security

Cisco Networking Academy
Online School
04.2001 -

Certicate in Open Source Intelligence - Open Source Intelligence 2

The French Embassy,Police Training Division
Matsapha Police College
04.2001 -

Certificate in Cyber Crime For First Responders - Cyber Crime For First Responder Training

The Southern African Development Community (SADC)
Ezulwini
04.2001 -

Certificate in Open Source Intelligence 1 - Open Source Intelligence

The French Embassy,Police Training Division
Matsapha Police College
04.2001 -

Certificate In Cryptocurrency Investigation - Cryptocurrency Investigation

The United Nations On Drugs And Crime
UNODC
04.2001 -

Occupational Health And Safety Management Cert. - Occupational Health And Safety Management Cert.

The Mananga Centre For Management Skills Training
Ezulwini
04.2001 -

Basic Recruitment Course - Basic Recruitment Course

The Police College
Matsapha,Eswatini
04.2001 -

High School Diploma -

St. Christopher's High School
Luyengo
04.2001 -

Microsoft Office,PC Fundamentals,Internet - MS Office,PC Fundamentals,Internet/Multimedia

The Institute For Computer Education (ICESA)
Luyengo
04.2001 -

Skills

Patch management

Backup solutions

Network Administration

Incident Management

Network protocols

Operating System Deployment

Program installations

https://www.linkedin.com/in/mlindzi-dlamini-49094b651

For more info:

Timeline

Systems Administrator

The Royal Eswatini Police Service
01.2024 - Current

Financial And Cyber Crime/Security Investigator

The Royal Eswatini Police Service
02.2020 - 01.2024

Royal Guard

The Royal Eswatini Police Service
09.2013 - 02.2020

Police Officer

The Royal Eswatini Police Service
10.2011 - 09.2013

New Business Consultant

The Edgars Stores
03.2008 - 03.2010

Certificate In Computer Hardware Basics - Computer Hardware Basics

Cisco Networking Academy
04.2001 -

Certificate In Computer Hardware Basics - Computer Hardware Basics

Cisco Networking Academy
04.2001 -

Certificate in The Introduction To Cyber Security - Introduction To Cyber Security

Cisco Networking Academy
04.2001 -

Certicate in Open Source Intelligence - Open Source Intelligence 2

The French Embassy,Police Training Division
04.2001 -

Certificate in Cyber Crime For First Responders - Cyber Crime For First Responder Training

The Southern African Development Community (SADC)
04.2001 -

Certificate in Open Source Intelligence 1 - Open Source Intelligence

The French Embassy,Police Training Division
04.2001 -

Certificate In Cryptocurrency Investigation - Cryptocurrency Investigation

The United Nations On Drugs And Crime
04.2001 -

Occupational Health And Safety Management Cert. - Occupational Health And Safety Management Cert.

The Mananga Centre For Management Skills Training
04.2001 -

Basic Recruitment Course - Basic Recruitment Course

The Police College
04.2001 -

High School Diploma -

St. Christopher's High School
04.2001 -

Microsoft Office,PC Fundamentals,Internet - MS Office,PC Fundamentals,Internet/Multimedia

The Institute For Computer Education (ICESA)
04.2001 -

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