Mohamad Haj Hassan
Country Head
Riyadh,Riyadh
Summary
A seasoned hospitality executive with over 30 years of experience in the MENA region, specializing in hotel openings and operations. Successfully supervised the launch of 18 hotels, demonstrating mastery in project management, staff training, and brand development. Instrumental in mentoring and shaping the careers of 10 general managers, showcasing strong leadership and talent development skills. Proven expertise in managing a portfolio of 25 hotels, strategically focusing on upholding brand standards, driving revenue growth, and enhancing profitability. Recognized for delivering operational excellence, fostering team cohesion, and achieving sustained business success in competitive markets.
Overview
30
30
years of professional experience
1
1
Certification
Work History
COUNTRY HEAD
WYNDHAM HOTELS AND RESORTS
10.2024
- Overseeing operations across 13 hotels within Saudi Arabia
- Enhancing guest experiences, driving top-line revenue growth, and executing property quality audits
- Adept at financial oversight, including monitoring accounts receivable and ensuring fiscal health
- Delivering comprehensive training programs, fostering robust relationships with owners and general managers, and enhancing brand loyalty through innovative programs
- Collaborating with individual investors, private sectors, and government entities to spearhead diverse projects throughout the kingdom.
Cluster General Manager
ACCOR
01.2020 - 09.2023
- Responsible for successfully managing five hotels and leading commercial strategies that drove business growth and customer satisfaction
- Developed new operational guidelines and standards that improved guest experiences and increased revenue streams through efficient cost management
- Oversaw the launch of four new hotels, managing pre-opening activities, staffing, training, and driving sales growth
- Led a team of over 700 employees, including department heads, and designed and executed training programs to enhance service delivery, increase efficiency, and drive performance.
Area Vice President
ROTANA HOTELS
01.2013 - 07.2019
- Successfully opened and managed the launch of 16 hotels across different parts of the world and ensured their financial stability
- Led the development of multiple strategic plans for the area, resulting in successful operations and significant revenue growth
- Developed and implemented training programs for the company, resulting in exceptional guest satisfaction and improved employee performance
- Demonstrated effective communication and leadership skills while handling government officials, local partners, stakeholders, and corporate executives.
Chief Executive Officer
MOURJAN INTERNATIONAL
07.2010 - 12.2012
- Successfully launched and managed the opening of a shopping mall with 150 units, 22,000-square-meter serviced offices, and a 200-key aparthotel
- Led the company's executive team and managed multiple departments, including development, strategy, operations, and finance
- Demonstrated executive leadership skills by consistently implementing creative solutions and practices to improve facilities, guest experiences, and revenue
- Led the development of leasing and marketing plans and oversaw the property management functions to maximize revenue opportunities and maintain optimal performance
- Worked closely with various stakeholders, including government officials, investors, partners, and key clients, to ensure quality service delivery and foster positive relationships.
General Manager
ROTANA HOTELS MANAGEMENT
12.2009 - 06.2010
- Managed hotel operations, driving guest satisfaction and increasing revenue through effective cost management and revenue generation strategies
- Spearheaded the implementation of new brand standards, resulting in improved guest scores measured by customer feedback
- Strategized on targeted marketing campaigns that increased occupancy and revenue for the hotel
- Promoted staff development through training, coaching, and performance management, leading a team of 300 employees.
General Manager
ROTANA HOTELS MANAGEMENT
01.2008 - 12.2009
- Managed hotel operations, driving guest satisfaction and increasing revenue through effective cost management and revenue generation strategies
- Spearheaded the implementation of new brand standards, resulting in improved guest scores measured by customer feedback
- Strategized on targeted marketing campaigns that increased occupancy and revenue for the hotel
- Promoted staff development through training, coaching, and performance management, leading a team of 375 employees.
Executive Assistant Manager
ROTANA HOTELS MANAGEMENT
03.2005 - 01.2008
- Assisted in the daily operation of the hotel and achieved customer satisfaction levels averaging 88%
- Coordinated with various departments to achieve outstanding service delivery in all business areas
- Contributed to the development of sales and marketing plans, leading to an increase in hotel revenue
- Assisted in the hiring and supervising team members, leading to a highly engaged and high-performing team.
Director of Conferences and Catering
Beach Rotana Hotel and Towers
02.2003 - 02.2005
Assistant Food and Beverage Manager
INTERCONTINENTAL HOTEL - DOHA
01.2001 - 02.2003
Conference and Banqueting Manager
LE MERIDIEN-KUWAIT
10.1993 - 01.2001
Education
Master Of Business Administration - Business Administration
University of New Hampshire, UK
Durham 09.1994 - 6 1996
Bachelor Of Arts - Business Administration
University of Nee Hampshire, UK
Durham 09.1989 - 6 1993
Skills
Business Administration
Operations Management
Financial Management
Business Development
Hotel Management
Budget and P&L Management
Redesigning Business Processes
Positioning Companies
Change Management
Strategic Planning
Succession Planning
Staff Management
Building Shareholder Value
Forming Strategic Alliances
Business Plan Development
Negotiating & Closing Deals
Growing Revenue & Profit
Professional Development
- Hospitality Management, MDI
- Accounting for Non-Accountants (IHG)
- Pathways for Personal Career Development (IHG)
- Managing Performance and Development Program
- Intermediate and Advanced Hygiene, TUV
- Writing Powerful Business Letters, Spearhead
- Rotana ZODIAC Management Program, Rotana
- General Managers Program, Cornell University
Personal Information
- Nationality: Lebanese
- Marital Status: Married
Certification
GMP
Timeline
COUNTRY HEAD
WYNDHAM HOTELS AND RESORTS
10.2024
Cluster General Manager
ACCOR
01.2020 - 09.2023
Area Vice President
ROTANA HOTELS
01.2013 - 07.2019
GMP
06-2011
Chief Executive Officer
MOURJAN INTERNATIONAL
07.2010 - 12.2012
General Manager
ROTANA HOTELS MANAGEMENT
12.2009 - 06.2010
General Manager
ROTANA HOTELS MANAGEMENT
01.2008 - 12.2009
Executive Assistant Manager
ROTANA HOTELS MANAGEMENT
03.2005 - 01.2008
Director of Conferences and Catering
Beach Rotana Hotel and Towers
02.2003 - 02.2005
Assistant Food and Beverage Manager
INTERCONTINENTAL HOTEL - DOHA
01.2001 - 02.2003
Master Of Business Administration - Business Administration
University of New Hampshire, UK
09.1994 - 6 1996
Conference and Banqueting Manager
LE MERIDIEN-KUWAIT
10.1993 - 01.2001
Bachelor Of Arts - Business Administration
University of Nee Hampshire, UK
09.1989 - 6 1993
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