Monica Bostina
Bucharest
Summary
As Data Loss Prevention Team Leader at Vodafone Romania Technologies, I leveraged encryption and strategic planning to enhance data security and operational efficiency. My leadership significantly reduced data breaches, fostering a culture of teamwork and collaboration. Proficient in English and Italian, I excel in regulatory compliance and people management, achieving notable improvements in team productivity and incident response times.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Data Loss Prevention Team Leader
Vodafone Romania Technologies
12.2020 - Current
- Continuously monitored data usage and movement to detect and respond to potential data breaches or leaks
- Led the response to data loss incidents, including investigation, containment, and remediation
- Identified potential risks to data security and implemented measures to mitigate these risks
- Streamlined DLP workflows for increased efficiency, reducing turnaround times for critical tasks
- Conducted regular reviews of operations and identified areas for improvement by providing relevant input for proper performance indicators, highlight, lowlights, blocking points, initiatives and next steps
- Worked with other departments and stakeholders to ensure comprehensive data protection strategies are in place
- Assisted in recruitment to build team of top performers
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Enhanced team productivity by implementing efficient task delegation and regular performance evaluations
- Optimized resource allocation, ensuring DLP projects were delivered within budget and scope
Data Loss Prevention Senior Analyst
Vodafone Romania Technologies
06.2020 - 12.2020
- Administrated & monitored the Data Loss Prevention (DLP) environments
- Monitored DLP incidents to prevent the loss / leakage of sensitive and confidential data; performed DLP assessment of the incidents based on the severity and according to DLP procedures within the agreed SLA
- Performed 1st level & 2nd level analysis, investigations and research based on the real vulnerabilities of data loss
- Proactively Identified risks and malicious behaviors to contribute to improving the data management process
- Ensure protection of networks, systems and applications by enforcement of DLP security policy and through use of systematic DLP event analysis
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness
- Mentored junior analysts, fostering professional development while enhancing overall team performance
Data Loss Prevention Junior Analyst
Vodafone Romania Technologies
04.2019 - 06.2020
- Administrated & monitored the Data Loss Prevention (DLP) environments
- Monitored DLP incidents to prevent the loss / leakage of sensitive and confidential data; performed DLP assessment of the incidents based on the severity and according to DLP procedures within the agreed SLA
- Performed 1st level & 2nd level analysis, investigations and research based on the real vulnerabilities of data loss
- Ensured protection of networks, systems and applications by enforcement of DLP security policy and through use of systematic DLP event analysis
- Educated employees about data security policies and best practices to prevent accidental data loss
- Supported senior analysts with data analysis requests, ensuring accurate results were delivered in a timely manner
Fraud Analyst
Vodafone Romania Technologies
01.2015 - 04.2019
- Investigated forgery and theft for EU markets by conducting research into records and transactions of customer’s telecommunications accounts
- Performed early detection, prevention, and minimization of losses through review of high-risk alarms generated by the monitoring systems
- · Performed data analytics to identify fraud and prepare statistical analysis reports for notification of findings
- Collaborated with cross-functional teams to develop comprehensive fraud prevention strategies.
- Reduced false positive rates in fraud detection by optimizing algorithm parameters
- Reduced fraud losses by implementing effective fraud prevention strategies and monitoring systems
Customer Service Representative
Vodafone Shared Services
05.2014 - 01.2015
- Maintained Vodafone UK, Ireland and Scotland customer's accounts by managing incoming calls, emails, and chats from customers, addressing questions about services, billing and products
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Met customer call guidelines for service levels, handle time and productivity.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative
Bitech S.R.L.
09.2012 - 05.2014
- Maintained Vodafone Italy customer's accounts by managing incoming and outbound calls from customers, addressing questions about services, billing and products
- Troubleshooted technical issues , assisted customers with service upgrades and resolved customer complaints ensuring customer satisfaction
- Kept accurate records of customer interactions, transactions, and feedback
- Met customer call guidelines for service levels, handle time and productivity
- Contributed to sales growth by upselling products and services based on individual customer requirements
Sales Representative
Global Remote Services S.R.L.
10.2011 - 09.2012
- Contacted small businesses and residences in Italy by telephone to solicit sales of telecommunications carrier services
- Provided customers with knowledge of product and services in the area of responsibility
- Assisted appointments and managed sales transactions by telephone
- Expanded customer base through cold calling, networking, and relationship building
- Increased sales revenue by identifying and targeting high-potential accounts
Education
Bachelor of Science - Sociology
Faculty of Sociology And Social Work
Bucharest, Romania06-2010
High School Diploma -
Pedagogical High School "Spiru Haret"
Focşani, Romania06-2007
Skills
- Data Classification
- Encryption
- Incident response
- Regulatory Compliance
- Documentation And Reporting
- Strategic Planning
- Operational Efficiency
- People Management
- Teamwork and Collaboration
- Coaching and Mentoring
- Change and Adaptability
- Conflict Resolution
Languages
Romanian
Native language
English
Advanced
C1
Italian
Upper intermediate
B2
Certification
- Change Management Foundation certification, IT Academy, 2023
- ISO9001 certification, International Organization for Standardization, 2021
- ACFE Fraud Risk Management certification, Association of Certified Fraud Examiners, 2018
Timeline
Data Loss Prevention Team Leader
Vodafone Romania Technologies
12.2020 - Current
Data Loss Prevention Senior Analyst
Vodafone Romania Technologies
06.2020 - 12.2020
Data Loss Prevention Junior Analyst
Vodafone Romania Technologies
04.2019 - 06.2020
Fraud Analyst
Vodafone Romania Technologies
01.2015 - 04.2019
Customer Service Representative
Vodafone Shared Services
05.2014 - 01.2015
Customer Service Representative
Bitech S.R.L.
09.2012 - 05.2014
Sales Representative
Global Remote Services S.R.L.
10.2011 - 09.2012
Bachelor of Science - Sociology
Faculty of Sociology And Social Work
High School Diploma -
Pedagogical High School "Spiru Haret"
Similar Profiles
Ovidiu VasilescuOvidiu Vasilescu
DevOps Engineer at Vodafone Intelligent SolutionsDevOps Engineer at Vodafone Intelligent Solutions
Ancuta NeculaitaAncuta Neculaita
Relationship Gov Accounts at Vodafone RomaniaRelationship Gov Accounts at Vodafone Romania
Andra TudorAndra Tudor
Product Leader at Vodafone RomaniaProduct Leader at Vodafone Romania