Monica Corbeanu
Customer Service
Bucharest
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
3
3
Languages
17
17
years of professional experience
Work History
Customer Service Representative
Avangard Money System Srl
12.2023 - 07.2024
- Operated various types of machinery to support diverse work environments and meet operational needs.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Collaborated with team members to coordinate tasks, enhancing project completion timelines and overall workflow.
Customer service specialist/Kyc
SC CASINO MANHATTAN SRL
07.2023 - 12.2023
- Respond to customer inquiries via chat, e-mail or Phone.
- Respond to customer inquires via chat, e-mail or Phone.
- Assisted customers in completing the Know Your Customer (KYC) procedures to ensure compliance with regulatory requirements.
- Reviewed and approved customer withdrawal requests based on the verification of submitted documentation.
- Enhanced the accuracy of historical data entries to maintain data integrity within the database.
- Communicate with other departments following pending issues related to customer's identification or withdrawal;
- Worked closely with team members and shift leaders to ensure effective communication and workflow.
- Improve past data entries;
- Maintained and updated the customer database to ensure all information was current and accurate.
Customer Care Representative
Digital Sale
05.2022 - 06.2023
- Enhanced product quality by implementing thorough inspection and sorting processes.
- Documented operational data accurately to maintain up-to-date records for review and analysis.
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
- Elevated product quality through diligent attention to detail during operational processes.
Customer Sales Assistant
Lidl Discount
08.2020 - 02.2022
- Resolved customer complaints, achieving satisfactory resolutions and enhancing customer satisfaction.
- Engaged in training sessions, improving product knowledge and sales techniques to better serve customers.
- Maintained up-to-date knowledge of products and services to better assist customers in their purchasing decisions.
- Analyzed sales trends, informing marketing strategies to focus on high-performing products and boost sales.
- Analyzed sales trends within assigned area, driving marketing efforts towards high-performing products or services.
- Managed inventory and maintained an organized store environment, reducing stock discrepancies and enhancing visual appeal.
Hairstylist
Envy Me Beauty Salon
05.2018 - 02.2020
Hairstylist
Geta Voinea
03.2016 - 04.2018
Junior Hairstylist
Blue Style Salon
02.2014 - 01.2016
Sales Assistant
IDM
10.2011 - 08.2013
- Assisted customers in locating products and checked store system for availability at other locations.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Resolved customer inquiries, complaints, and returns efficiently, enhancing overall client satisfaction.
Customer Service Representative
SC Royal Click SRL
06.2007 - 08.2011
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products and services, providing accurate information to enhance customer experience.
Education
Data Entry And Processing Specialist - Data Entry And Processing Specialist
Premium Teaching
Bucharest, Romania 04.2001 -
Hairdressing Academy Cristi Pascu -
Hairdressing Academy Cristi Pascu
Bucharest, Romania01-2016
Tourism - Tourism And Hospitality Management
Cronos Highscholl
Bucharest, Romania01-2009
Skills
Customer service policies
Customer relationship management (CRM)
Complaint resolution
Call center experience
Customer satisfaction measurement
Client relations
Time management
Data entry
Computer proficiency
Team collaboration
Decision-making
Critical thinking
Adaptability and flexibility
Timeline
Customer Service Representative
Avangard Money System Srl
12.2023 - 07.2024
Customer service specialist/Kyc
SC CASINO MANHATTAN SRL
07.2023 - 12.2023
Customer Care Representative
Digital Sale
05.2022 - 06.2023
Customer Sales Assistant
Lidl Discount
08.2020 - 02.2022
Hairstylist
Envy Me Beauty Salon
05.2018 - 02.2020
Hairstylist
Geta Voinea
03.2016 - 04.2018
Junior Hairstylist
Blue Style Salon
02.2014 - 01.2016
Sales Assistant
IDM
10.2011 - 08.2013
Customer Service Representative
SC Royal Click SRL
06.2007 - 08.2011
Data Entry And Processing Specialist - Data Entry And Processing Specialist
Premium Teaching
04.2001 -
Hairdressing Academy Cristi Pascu -
Hairdressing Academy Cristi Pascu
Tourism - Tourism And Hospitality Management
Cronos Highscholl