Monica Popa
Bucharest,Sector 1
Summary
Results-driven professional skilled in communication and presentation, contributing to team success through assertive decision-making. Utilises CRM, SAP, Frontdesk/Medis, Atlasmed, and MS Office to improve operational efficiency. Combines creativity and problem-solving abilities with high emotional intelligence to deliver innovative solutions.
Overview
1
1
Certification
3
3
years of post-secondary education
22
22
years of professional experience
Work history
Operational integration coordinator
Enayati Medical City
Bucharest, Bucuresti
2025.10 - Current
- Managed multiple projects, ensuring organisation and efficiency.
- Troubleshot potential problems before escalation, preventing major disruptions.
- Streamlined reporting procedures, enhancing efficiency in information dissemination.
- Coordinated with IT team to troubleshoot issues affecting report generation.
- Ensured timely submission of reports with strict adherence to deadlines.
- Developed detailed reports for strategic decision-making processes.
- Transformed raw data into actionable reports and recommendations, leading to measurable changes.
- Harmonised multiple data sources for more comprehensive reporting output.
- Managed databases and information systems, maintaining accurate and accessible records.
- Kept meticulous records, ensuring seamless retrieval of archived reports.
- Collaborated across departments for strategic planning purposes.
- Coordinated with colleagues, facilitating streamlined invoicing processes.
- Improved accuracy in billing by meticulously reviewing and verifying invoice details.
- Handled administrative tasks, freeing up time for senior staff members.
- Provided administrative support to finance team, enhancing productivity.
Reception Coordinator
NORD GROUP (PROVITA)
Bucharest, Bucuresti
2025.08 - 2025.10
- Provided excellent customer service for improved client satisfaction.
- Facilitated effective communication between clients and staff members for improved service delivery.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Answered phone calls professionally; enhanced company's reputation amongst stakeholders.
- Managed calendars, strategically scheduling appointments to maximise availability.
- Managed electronic diaries efficiently; ensured smooth scheduling and rescheduling of appointments.
- Coordinated with various departments to ensure seamless office operations.
- Prioritised tasks to maintain reliable service throughout peak times.
- Reduced waiting times through effective time and resource management.
- Monitored office supplies inventory, preventing shortages that could disrupt operations.
- Organised mail distribution, ensuring prompt receipt and response to correspondence.
- Handled confidential documents, maintaining a high level of trust and security.
- Processed invoices accurately; avoided any discrepancies in financial records.
- Undertook basic bookkeeping tasks to assist financial department.
- Partnered collaboratively with other departments to determine optimum schedules for special projects.
SENIOR PROJECT MANAGER
IPSOS INTERACTIVE SERVICES
Bucharest, Bucuresti
2024.09 - 2025.08
- Managed multiple projects simultaneously, ensured timely completion.
- Oversaw multiple projects to maintain workflow and meet client expectations, demonstrating strong time-management skills.
- Led cross-functional teams for effective project execution.
- Strengthened client relationships through open and consistent communication throughout project duration.
- Developed comprehensive project plans for successful execution.
- Coordinated communication with external agencies to facilitate project requirements and timelines., facilitated smooth project execution.
- Coordinated communication with external agencies to facilitate project requirements and timelines, ensuring smooth project execution.
- Fostered client relationships with clear and consistent communication.
- Resolved customer complaints promptly and professionally to minimise research disruption.
- Streamlined data collection processes, enhanced accuracy of findings.
- Coordinated fieldwork activities, optimised data collection processes.
- Collaborated with stakeholders to deliver research projects to specification.
RESOURCE PLANNER
SECUREWORKS
Bucharest, Bucuresti
2022.09 - 2024.09
- Assigned delivery resources based on scope of work and skill sets, optimising team capabilities for successful project execution.
- Restructured commitments to prioritise objectives, negotiating with clients to align project schedules effectively.
- Engaged clients to confirm scope and schedule expectations, communicating regularly during and after project work to ensure a positive client experience.
- Defined and structured new projects in project tracking systems to ensure clarity and alignment on deliverables.
- Maintained tracking of skills and scheduling business rules to ensure compliance and efficiency.
- Assisted delivery teams in maintaining accurate project, assignment, and deliverable status updates.
- Supported sellers by providing timely updates on availability and project status.
- Works with Delivery Managers to maintain internal documentation, escalations and procedures.
- Assist Delivery Managers in ensuring all project revenue is recognised at month end; project anticipated revenue for upcoming months.
SENIOR PROJECT MANAGER, SINGLE PERSON OF CONTACT
Ipsos Interactive Services
Bucharest, Bucuresti
2021.09 - 2023.09
- Delivered successful project outcomes by directing team activities and facilitating communication.
- Led cross-functional teams for effective project execution.
- Coordinated with stakeholders to meet project objectives.
- Developed comprehensive project plans for successful execution.
- Streamlined operations by implementing best practices in project management.
- Ensured timely completion of tasks with diligent monitoring and follow-ups.
- Facilitated change management processes, enhancing operational efficiency.
- Achieved process optimisation through quality control measures.
- Managed resources efficiently, resulting in cost savings.
- Orchestrated the procurement process to secure necessary resources for projects at competitive prices without compromising quality.
- Balanced multiple projects simultaneously, demonstrating strong time-management skills.
- Collaborated with different department heads, ensuring alignment with overall company objectives whilst executing projects.
Team leader
Regina Maria
Bucharest, Bucuresti
2020.08 - 2021.08
- Led project coordination, resulting in timely delivery.
- Coordinated daily tasks to ensure smooth workflow within 9-person team.
- Delegated tasks to make best use of individuals' skills.
- Coached team members through new or difficult workflows.
- Streamlined workflow for a more efficient process.
- Implemented new working methods to enhance overall efficiency of team operations.
- Monitored daily operations while significantly reducing operational costs.
- Resolved conflicts effectively, promoting harmony within the workforce.
- Encouraged open communication, fostering a positive work culture.
- Improved customer satisfaction through close collaboration with the team.
- Devised actionable plans towards achieving set business objectives within deadlines.
- Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
- Provided comprehensive onboarding training to reduce learning curve for new hires.
PRICING SPECIALIST
Ipsos Interactive Services
Bucharest, Bucuresti
2017.07 - 2020.07
- Conducted cost analysis to inform strategic pricing decisions.
- Prepared accurate financial projections using complex modelling tools.
- Streamlined internal systems to enhance accuracy of pricing updates.
- Maintained detailed records of all pricing activities.
- Facilitated cross-departmental communication regarding any changes in pricing policies.
- Monitored budget impacts on margin and income to support financial planning.
- Received and managed budget requests for online market research projects
- Created budget offers for internal clients' market research projects
- Negotiated budgets with clients and external vendors
- Provided regular updates and maintained communication throughout the project
- Delivered support and training for both existing and new products and services
- Revised workflow processes for enhanced operational efficiency
- Facilitated training and onboarding for both new and existing team members
OCUPATIONAL HEALTH PROJECT COORDINATOR
Regina Maria
Bucharest, Bucuresti
2016.07 - 2017.06
- Coordinated development project for custom software, reviewing specifications, testing versions, and providing feedback on necessary changes.
- Training all medical/non medical personnel for custom software used in occupational health department
- Performed nationwide on-site visits to deliver training sessions and collect feedback from staff.
- Coordinated project tasks, ensuring timely completion.
- Improved workflow efficiency with structured planning and coordination of tasks.
- Coordinated alignment of procedures to ensure seamless operational workflows across all locations.
- Supported creation and revision of operational procedures to standardise practices across all locations.
- Facilitated communication among project team members to enhance collaboration.
- Conducted thorough quality checks on deliverables before submission.
- Assisted team members in completing daily tasks and resolved escalations.
- Delivered administrative support during peak periods to streamline operations.
OPERATIONAL COORDINATOR
Regina Maria
Bucharest, Bucuresti
2015.11 - 2016.06
- Developed and updated workflow procedures to enhance operational efficiency
- Training all medical/non medical personnel for custom software used in occupational health department
- Facilitated support for team members in completing their responsibilities in day-to-day tasks and handlingescalations/changes
- Facilitated support for team members in completing their responsibilities in day-to-day tasks and handling escalations/changes
- Building and communicating work schedule for all medical teams
- Managing monthly medical/non-medical supplies orders
- Advised on development of custom software to meet departmental needs
OPERATIONAL TEAM LEADER
Regina Maria
Bucharest, Bucuresti
2013.01 - 2015.11
- Managed day-to-day operations, ensuring smooth workflow.
- Ensured optimal service quality by overseeing team outputs.
- Collaborated to enhance workflow procedures, resulting in improved operational efficiency.
- Mitigated potential risks by enforcing strict compliance guidelines.
- Supporting team members in day-to-day tasks and handling
escalations/changes - Supporting team members in day-to-day tasks and handlingescalations/changes
- Supervised activities of workers and enforced safety regulations.
- Coordinated with management to optimise staff levels and allocate resources effectively for production plans.
- Building work schedule for all medical teams
- Training all medical/non-medical personnel for custom software used in the occupational health department
- Managing contractual relationship with key accounts for the occupational health department
OCCUPATIONAL HEALTH ACCOUNT MANAGER
Regina Maria
Bucharest, Bucuresti
2011.10 - 2012.12
- Oversaw contractual relationships to maintain clear communication and service expectations. with a portfolio of corporate or small businessesaccounts for the occupation health department (150-200 companies)
- Coordinated ongoing communication with HR departments to support employee health requirements. with each client HR department all throughout the yearon occupation health needs for them and their employees
- Organised annual medical check-ups for all employees across each client to ensure compliance with health regulations.
- Oversaw contractual relationships to maintain clear communication and service expectations. with a portfolio of corporate or small businesses accounts for the occupation health departement (150-200 companies)
- Coordinated ongoing communication with HR departments to support employee health requirements. with each client HR department all throughout the year on occupation health needs for them and their employees
- Issuing various reports required by law for each company in the portfolio
- Established strong rapport with clients through regular communication.
- Resolved client issues promptly, ensuring high levels of satisfaction.
- Prepared detailed reports to provide insight into account performance.
- Supporting team members in day-to-day tasks and handling escalations/changes
- Offering support on building weekly and monthly schedules for all medical teams and eventually taking over the task
OFFICE MANAGER
Regina Maria, Stem cells Bank
Bucharest, Bucuresti
2009.05 - 2011.09
- Facilitated staff training sessions to enhance productivity and job satisfaction.
- Prepared detailed reports for senior management's strategic planning.
- Coordinated team meetings for effective communication and project alignment.
- Tracked inventory levels of office supplies, preventing stock shortages.
OFFICE ASSISTANT
Genesys Systems
Bucharest, Bucuresti
2006.05 - 2009.04
- Performed general administrative tasks such as photocopying, faxing and mailing; ensured smooth day-to-day functioning of the office.
- Scheduled appointments effectively to ensure efficient time management for executives.
- Updated database regularly ensuring accessibility of current information when needed.
- Improved office efficiency by organising and managing files.
CALL CENTER OPERATOR
NIVO IMT
Bucharest, Bucuresti
2004.11 - 2006.04
- Used persuasive selling techniques to promote company products and services successfully.
- Streamlined communication with customers to understand needs better.
- Maintained professional demeanour during challenging customer interactions, maintaining calm under pressure.
- Assisted in training new staff members, fostering a supportive work environment.
SALES PERSON
Pestos – IL PASSO
Bucharest, Bucuresti
2004.05 - 2004.11
- Demonstrated products effectively to generate interest among potential buyers.
- Demonstrated products effectively to generate interest among potential buyers.
- Developed strong customer relationships to improve retention rate.
- Boosted product visibility through creation of compelling sales displays.
- Cultivated strong relationships with customers to increase retention rate.
- Developed strong customer relationships to improve retention rate.
- Boosted product visibility through creation of compelling sales displays.
- Enhanced brand awareness to drive market penetration.
Education
Diploma of Higher Education - TOURISM AND GEOGRAPHY
Spiru Haret University
Bucharest, Bucuresti 2005.10 - 2008.06
Skills
CRM
- SAP
- Frontdesk/Medis
- Atlasmed
- MS Office
- Decision-making
- Cross-functional collaboration
- Creativity and problem-solving
Communication and presentation
- Persuasiveness
- Emotional intelligence
- Self confidence
- Personal Skills
- MS Office
Languages
English
Fluent
Spanish
Elementary
Italian
Beginner
Affiliations
- Reading fantasy and Sci Fi books and novels
- Traveling
- Portrait drawing
Certification
HR INSPECTOR 2009
MS OFFICE COURSE 2008
References
References available upon request.
Timeline
Operational integration coordinator
Enayati Medical City
2025.10 - Current
Reception Coordinator
NORD GROUP (PROVITA)
2025.08 - 2025.10
SENIOR PROJECT MANAGER
IPSOS INTERACTIVE SERVICES
2024.09 - 2025.08
RESOURCE PLANNER
SECUREWORKS
2022.09 - 2024.09
SENIOR PROJECT MANAGER, SINGLE PERSON OF CONTACT
Ipsos Interactive Services
2021.09 - 2023.09
Team leader
Regina Maria
2020.08 - 2021.08
PRICING SPECIALIST
Ipsos Interactive Services
2017.07 - 2020.07
OCUPATIONAL HEALTH PROJECT COORDINATOR
Regina Maria
2016.07 - 2017.06
OPERATIONAL COORDINATOR
Regina Maria
2015.11 - 2016.06
OPERATIONAL TEAM LEADER
Regina Maria
2013.01 - 2015.11
OCCUPATIONAL HEALTH ACCOUNT MANAGER
Regina Maria
2011.10 - 2012.12
OFFICE MANAGER
Regina Maria, Stem cells Bank
2009.05 - 2011.09
OFFICE ASSISTANT
Genesys Systems
2006.05 - 2009.04
Diploma of Higher Education - TOURISM AND GEOGRAPHY
Spiru Haret University
2005.10 - 2008.06
CALL CENTER OPERATOR
NIVO IMT
2004.11 - 2006.04
SALES PERSON
Pestos – IL PASSO
2004.05 - 2004.11