Monica Tambrescu

Providing services on a consultancy basis via own company, Eurocircuits S.R.L.

• Successfully completed first season of contracting with 56 suppliers (tourist coach companies) across France, Benelux, DACH, Scandinavia, & Eastern Europe within set deadlines
• Created, examined, and distributed internal & external supplier reports, including annual business reviews
• Organised regular meetings with suppliers to discuss performance and future strategies
• Negotiated favourable terms leading to significant cost savings for the deluxe brands and budget units within the group
• Sourced new partners in line with Tracoin's expansive sales strategy & business objectives
• Addressed supplier-related issues promptly, maintaining smooth operations

4-month tenure due to personal circumstances that led to taking an extended career break. Reference available upon request.

During this time, I took gradual ownership of 8 x Tier 1 accounts across UK&I (portfolio size: 28M € in GMV). Key responsibilities, learnings & results included:

• Rapid familiarization with TravelPerk's systems & clients' corporate travel programmes, leveraging information during recurring meetings to maximize usage of TravelPerk platform
• Leveraging data analytics and delivering 4QBRs, providing clients with cost-effective corporate travel solutions
• Acting as a bridge between clients and internal product, engineering, & support teams, ensuring client-specific & regional nuances were reflected in TravelPerk's roadmaps
• Reactively and proactively addressing challenges, maintaining high levels of client satisfaction across assigned portfolio

• Managed and grew a diverse portfolio of 40 mid-sized & key accounts (ACV: 100K - 650K €), fostering relationships and successfully contributing to 28% increase in sales over a 2-year period through upsells, cross-sells, & expansions
• Worked cross-functionally with operations & product teams to perform workflow design & onboarding for localization services & AI-powered technology implementations
• Pioneered customer engagement strategy that boosted product adoption rates by 35% through tailored workshops & training programs
• Developed and maintained Strategic Account Plans: championed strategy with largest manufacturing customer within portfolio aimed at streamlining localization processes across all their 14 subsidiaries globally and reduce time to market (closed 3-year customized PaaS subscription amounting to 50K € per year)
• Collaborated with product by providing constructive customer feedback which led to the development and adoption of 2 new platform features
• Effectively addressed key customer issues, improving CSAT by 10% on average
• Delivered QBRs tracking successes and mapping improvements
• Utilized customer health metrics to customize interventions for at-risk accounts, reversing churn and solidifying business with 95% of accounts
• Developed responses for RFPs & RFIs and supported sales with platform demos to prospective customers

• Led contract negotiation processes with tourist coach companies across Iberia, France & Benelux
• Leveraged analytics tools for data-driven decision-making in sourcing operations
• Collaborated cross-functionally with sales teams, aligning purchasing activities with demand forecasts
• Negotiated volume discounts with suppliers, contributing towards cost reduction targets
• Sourced and verified quotations from suppliers before initiating purchase processes
• Evaluated supplier performance periodically for continuous improvement in service levels

Position redundancy due to Covid-19 effect on travel business.

• Oversaw operations team recruitment, training & workload management to drive efficiency
• Managed travel itinerary planning within set budgets, as well as confirmations & pre-bookings of all components: land & water transportation, hotels, restaurants, attractions, local guides, optional excursions
• Enhanced customer service standards to promote repeat business and cultivate long-term relationships with clients across Europe, Middle East & The Americas
• Ensured accuracy and minimized discrepancies in financial records related to cash intake & deposits

• Conducted flash sale negotiations for Secret Escapes' weekend last-minute hotel room distribution channel in UK, Impulse: consistently hit target of onboarding 5+ new hotels per week
• Pitched, secured and built new hotel partnerships, expanding company's portfolio and market footprint in Italy & France
• Effectively communicated value proposition & benefits of partnering with Secret Escapes to hotel owners & management
• Prepared and delivered compelling presentations to showcase advantages of Secret Escapes' services
• Drove destination performance by closing highly competitive deals, consistently securing best online rates during flash sale & inventory over high demand periods, tackling low performers & addressing competitiveness issues
• Leveraged product offerings to match market demand and maximize Secret Escapes' ability to convert passive customers into active ones
• Supported Regional Manager in preparing reports for senior management