Experienced Application Support Engineer familiar with user support and root cause analysis. Advanced knowledge of POS operations and dedication to see issues through to end. Works well in remote and desk-side environments. Results-oriented with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognised by superiors and peers for knowledge and expertise. Successful at using judgment and advanced technical acumen to make positive impact. Forward-thinking and resourceful professional with diligent mindset and disciplined approach. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. .
Hi, I’m
MONICA ELENA NASTASE
L1 Technical Support
BUCHAREST,B
Summary
Overview
13
years of professional experience
Work History
Oracle HospitalityBucharest
L1 Technical Support Engineer
09.2022 - Current
Job overview
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Collaborated with outside departments to implement system-wide improvements.
- Provided Application support to hospitality users in 24/7 uptime environment, often working double shifts to accommodate time zones.
- Communicated with clients to verify roots and causes of computer problems.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Connected to computer of client using remote link to install programs and applications.
- Diagnosed and troubleshot hardware, software and network issues to make sure the customers systems are up and running.
- Configured hardware, devices, and software to set up work stations for employees.
- Researched and identified solutions to technical problems.
- Manage escalations in accordance with company procedures and service level
- Communicate with customers regularly regarding case progress and updated
- Follow up with 3rd party suppliers regarding the progress of any open calls
- Guided customers with specific configurations for the system routing
- Created user accounts and assigned permissions.
- Answer high volume of support calls for Property Management Systems (Opera, Suite8, BART) or Point of Sales (Simphony, RES products) in a timely manner
DIVERSEYBucharest
GATEKEEPER
05.2022 - 09.2022
Job overview
- St contact with sales team & data center (data admin team for CMD and PMD)
- ABP role
- Price increase activities
- Escalate process improvements within cluster
- Attend meetings across cluster & present country specifics
- Attend BO calls and sales as and when required
- Train sales/FO on process improvements - changes that may affect them and on updates on policies
- Control day to day business ( workload balance, ensuring work is done in a timely manner)
- Responsible for the KPI's
DIVERSEYBucharest
CS
09.2021 - 07.2022
Job overview
- Executing changes in SAP in accordance with guidelines
- Create and/or update customer master data & pricing data on the transactional system
- Dealing with mass data changes
- Running control reports to ensure that all changes to SAP are compliant
- Create contracts in SAP (ABP, leasing and TCS service contracts)
C CARNEVALE LTDLondon
ACCOUNTS RECEIVABLE ADMINISTRATOR/FINANCE MANAGER
01.2019 - 05.2021
Job overview
- Dealing with a portfolio of over 2.500 customers
- On site IT support for lvl 1 issues
- Chasing via calls,emails,legal letters as well as making phone calls in di erent languages in order to recover the unpaid balance
- Checking all the work done in the accounts department and correcting the mistakes
- Dealing with all the payments arrived be it cash,cheques,bank transfer or credit card
- Creating reports for monthly meetings
- Making decisions when it comes to supplying certain customers, credit terms o ered and delivery days
- Preparing the paperwork for legal cases
- Assisting HR with the hiring process
- Translating documents
- On site translator for di erent problems
- Dealing with the COVID paperwork for non english speakers
- Preparing payment plans for di erent situations and groups of customers during the pandemic
- Improving the work ow by digitizing most of the process that was on paper (going green)
- Preparing the monthly statements in excel and paper copies that are posted
- Live credit/debit card payments processing
- Creating remittances for the unallocated/unmatched payments in the system
- Dealing with the petty cash documents and VAT returns
- Main point of contact for on site issues in other departments or
- Ce
KELLOGG ROMANIABucharest
ACCOUNTANT/ORDER MANAGEMENT SPECIALIST/AUTOMATION SPECIALIST
05.2018 - 12.2018
Job overview
- Invoice/credit notes release and creation
- Repricing orders
- Direct communication with sales representatives
- Changing orders
- Reports creation
- Anomaly identi cation
- Forecasting
- Stock planning and veri cation
- Macro (automation) creation
- Orders dispatch consultation
- Transport planning
- Orders release
- Process improvement management
GENPACT/CWTBucharest
REPORTING SPECIALIST
01.2018 - 09.2018
Job overview
- Creation/alteration of users in dedicated app
- Creation of reports using di erent elds in dedicated app
- Preparing les for monthly/weekly deck
- Inserting new elds for better reports - veri cation/alteration for automated tasks to run
- Creating tasks, dashboards, making the process as automated as possible
- Doing regular admin tasks
GENPACT/CWTBucharest
SENIOR ACCOUNTS RECEIVABLE/ COLLECTION SPECIALIST
05.2017 - 09.2018
Job overview
- Sending emails with payments details
- Checking in the system and aging and using logic to deduce what happened in order to correct the situation
- Creation/use of macro for data format and input
GENPACT/CWTBucharest
CREDIT CARD PROCESS ANALYST
05.2017 - 09.2018
Job overview
- Registration of POS movements in dedicated app
- Preparing and analyzing large files for upload
GENPACT/PERONIBucharest
PROCESS ASSOCIATE/CLIENT SERVICES ANALIST
03.2016 - 05.2017
Job overview
- Creating/modifying orders in SAP
- Creating clients ( Customer Master Data)
- Registration of invoices in the system
- Accounts clearing
- Contacting customers
- Solving clients disputes
- Preparing documents for clients direct transactions
KANTAR MEDIA AUDIENCESBucharest
TV MONITORING OPERATOR/DATA ENTRY
03.2013 - 06.2015
Job overview
- Working with dedicated software
- Creating/editing descriptions and segments
- Identifying anomalies
- Monitoring developments and creating windows
- Searching and compiling data
UNIV ROMANIAN, AMERICANBucharest
ADMINISTRATIVE SECRETARY
03.2010 - 09.2010
Job overview
- Computer maintenance
- Ling
- Data compilation
Education
Romanian-American University
Bachelor degree
10.2008 - 7 2011
University Overview
BACHELOR'S DEGREE from COMPUTER SCIENCE, STATISTICS AND ECONOMIC INFO
University Overview
Skills
Ability to Work in a Teamundefined
Timeline
L1 Technical Support Engineer
Oracle Hospitality
09.2022 - Current
GATEKEEPER
DIVERSEY
05.2022 - 09.2022
CS
DIVERSEY
09.2021 - 07.2022
ACCOUNTS RECEIVABLE ADMINISTRATOR/FINANCE MANAGER
C CARNEVALE LTD
01.2019 - 05.2021
ACCOUNTANT/ORDER MANAGEMENT SPECIALIST/AUTOMATION SPECIALIST
KELLOGG ROMANIA
05.2018 - 12.2018
REPORTING SPECIALIST
GENPACT/CWT
01.2018 - 09.2018
SENIOR ACCOUNTS RECEIVABLE/ COLLECTION SPECIALIST
GENPACT/CWT
05.2017 - 09.2018
CREDIT CARD PROCESS ANALYST
GENPACT/CWT
05.2017 - 09.2018
PROCESS ASSOCIATE/CLIENT SERVICES ANALIST
GENPACT/PERONI
03.2016 - 05.2017
TV MONITORING OPERATOR/DATA ENTRY
KANTAR MEDIA AUDIENCES
03.2013 - 06.2015
ADMINISTRATIVE SECRETARY
UNIV ROMANIAN, AMERICAN
03.2010 - 09.2010
Romanian-American University
Bachelor degree
10.2008 - 7 2011
BACHELOR'S DEGREE from COMPUTER SCIENCE, STATISTICS AND ECONOMIC INFO
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