Writing
Moustafa Fakih
Information Technology
Ilva Mare
Summary
Polite and professional successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
5
5
Languages
Work History
Room Service Waiter
Bliss Suite Hotel
Beirut
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Garnished completed orders and arranged foods to please customers.
- Prepared special services for guests such as honeymoon and other romantic packages.
- Met guests' needs by delivering meals and snacks and retrieving additional items.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Served meals to customers according to established guidelines.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Verified accuracy and quality of orders before delivery.
- Kept work environments, equipment and trays clean and sanitized for guests.
Computer Repair Technician
ITM Computers
Beirut
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Installed new locks, door handles, and door closers.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
- Researched and identified problems with computers and advised staff and clients on plans of action.
- Disassembled computers to perform diagnostics and check for repair needs.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Installed and maintained remote work systems to facilitate virtual employee access to technology for continued operation.
- Wrote reports on computer statuses and maintenance jobs.
- Refurbished used computers and technological equipment, saving companies money.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Linked computers to network and peripheral equipment.
- Set up and maintained user accounts and client access.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Recovered critical information from data back ups to restore functionality.
- Recommended new and replacement hardware and software purchases.
- Served as backup for staff members, responding to system failure and maintenance emergencies.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Accounting
ACCO
Beirut
03.2016 - 11.2022
- Handled day-to-day accounting processes to drive financial accuracy.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
- Collaborated with accounting manager to comply with governing bodies and limit regulatory risks.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Prepared and filed tax forms to meet needs of customers.
- Used advanced software to prepare documents, reports, and presentations.
- Reviewed business operations and obligations to help organization function at acceptable level.
- Evaluated and improved financial records to make important business decisions.
- Gathered financial information, prepared documents, and closed books.
- Collected and reported monthly expense variances and explanations.
Cashier Box Office / Supervisor
Grand Cinemas
Beirut
02.2018 - 12.2020
- Achieved results by working with staff to meet established targets.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Generated reports detailing findings and recommendations.
- Gathered, organized and input information into digital database.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Education
Certiport Certificate, IC3 -
04.2011 - 06.2011
No Degree - English-as-a-Second-Language Education
Uts Insearch
Australia /SydneyBachelor of Science - Computer Science
American University Of Science And Technology
Lebanon / Beirut 05.2012 - 05.2015
Skills
Administrative AssistanceProduct KnowledgeOrganization Skills
Sales expertise
Cash handling
Order accuracy
Daily specials memorization
Point of sale operation
Certification
IC3 Digital Literacy Certification
Accomplishments
- Supervised team of 7 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved a tremendous result through effectively helping with the Events & Visitor Services Manager to ensure that the box office
assistants deliver excellent customer service
Additional Information
I believe my work ethics could help me contribute to your business immediately. I'm eager to work hard and learn from experienced professionals.
Interests
Listening to music
Travel
Timeline
Cashier Box Office / Supervisor
Grand Cinemas
02.2018 - 12.2020
Accounting
ACCO
03.2016 - 11.2022
Bachelor of Science - Computer Science
American University Of Science And Technology
05.2012 - 05.2015
Certiport Certificate, IC3 -
04.2011 - 06.2011
Room Service Waiter
Bliss Suite Hotel
Computer Repair Technician
ITM Computers
No Degree - English-as-a-Second-Language Education
Uts Insearch