Nadir Nadir
Mihailesti
Summary
Adept Tuning Specialist with a proven track record at Boosted.ro, enhancing customer satisfaction through expert problem-solving and efficient complaint resolution. Skilled in both technical communication and team leadership, I have driven product improvements and fostered valuable partnerships, significantly boosting business growth. My approach combines professionalism with advanced communication, ensuring outstanding project management and collaboration.
Overview
22
22
years of professional experience
Work History
Tuning Specialist
Boosted.ro
05.2007 - Current
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained database systems to track and analyze operational data.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Established valuable partnerships with complementary businesses, creating mutually beneficial synergies that accelerated growth for both parties.
- Leveraged industry events to network with potential clients, generating significant brand exposure and driving new business acquisition efforts.
Technician MCR
Partner TV
08.2005 - 05.2007
- Monitored and reviewed programming to guarantee met schedules, guidelines and quality performances.
- Managed TV network operations to promote uninterrupted network services.
- Designed print media for use in brochures and flyers.
Supervisor Frontline
RDS-RCS
04.2005 - 06.2005
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Trained staff on operating procedures and company services.
- Cross-trained and backed up other customer service managers.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Educated staff on organizational mission and goals to help employees achieve success.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Frontline
RDS-RCS
02.2005 - 04.2005
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Maintained a thorough knowledge of products and services to provide accurate information to customers.
- Identified potential sales opportunities during interactions, up-selling products or services when appropriate.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
- Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
- Met customer call guidelines for service levels, handle time and productivity.
Specialit IT
RVA
02.2003 - 02.2005
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Improved team collaboration by initiating regular strategy meetings.
- Led cross-functional team to launch new product, exceeding initial sales forecasts.
- Boosted company's online presence by developing comprehensive digital marketing strategy.
- Designed employee recognition program that improved morale and reduced turnover.
- Coordinated with IT department to upgrade cybersecurity measures, safeguarding company data.
Education
Bachelor of Science - Information Technology
Romano-Americana - Informatica Manageriala
Bucharest06-2006
No Degree - Cybernetics
Cybernetics At ASE - CSIE
Bucharest10-2001
High School Diploma -
Miguel De Cervantes Saavedra
Bucharest05-2001
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Management collaboration
- Advanced Communication
- Technical communication
- Expert in Auto Dignose
- Manual Dexterity
- Teamwork and Collaboration
- Team Collaboration
- Team Leadership
- Professionalism
- Project Management
- Sales Strategies
3D Printing
I love to modify and build 3D printers
Languages
Arabic, Romanian
Native language
Italian
Beginner
A1
Spanish
Advanced
C1
English
Upper intermediate
B2
Timeline
Tuning Specialist
Boosted.ro
05.2007 - Current
Technician MCR
Partner TV
08.2005 - 05.2007
Supervisor Frontline
RDS-RCS
04.2005 - 06.2005
Frontline
RDS-RCS
02.2005 - 04.2005
Specialit IT
RVA
02.2003 - 02.2005
Bachelor of Science - Information Technology
Romano-Americana - Informatica Manageriala
No Degree - Cybernetics
Cybernetics At ASE - CSIE
High School Diploma -
Miguel De Cervantes Saavedra
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