Experienced professional with over 6 years of expertise in data analytics. Proven track record of delivering results through a combination of technical proficiency and strategic problem-solving.
Overview
6
6
years of professional experience
4
4
Certifications
3
3
Languages
Work History
People Operations Analyst
Tipalti
01.2024 - Current
Analyzed, transformed, and maintained complex datasets from multiple platforms and data sources, enabling data-driven strategic decision-making across the organization.
Built and optimized Power BI dashboards and ETL pipelines to deliver real-time, actionable insights to executive leadership.
Designed and maintained structured data libraries and reusable datasets, improving data consistency, scalability, and reporting efficiency.
Worked with Snowflake for cloud data storage, developing optimized queries and enhancing reporting performance across large datasets.
Managed access controls on Power BI Report Server, configuring role-based permissions for multiple stakeholder groups to ensure secure, tailored access to sensitive data.
Developed automations using Workato , integrating HRIS platforms via REST APIs to streamline workflows and reduce manual data handling.
Analytics and Reporting Manager
Bank of Georgia
12.2022 - 01.2024
Developed advanced reports and executive dashboards focused on retail banking customer metrics (e.g., ATM usage, customer segmentation, deposit behaviors, branch-level efficiency) using SQL , DAX , Power BI.
Designed strategic visualizations to support decision-making in the Retail Segment, optimizing branch operations, marketing strategies, and resource allocation.
Delivered analytics to measure and optimize personalized marketing campaigns , fraud detection initiatives , and customer engagement strategies .
Created pre- and post-campaign analysis frameworks, enabling the evaluation of marketing effectiveness and continuous improvement of campaign ROI.
Enhanced the Net Promoter Score reporting structure, ensuring more impactful communication of customer feedback trends to business leaders.
Automated complex reporting processes using Power BI , reducing reporting turnaround time and increasing access to real-time business insights.
Ensured full compliance with banking sector data privacy and regulatory standards in all analytics and reporting activities.
People Analyst
Adjara Group Hospitality
01.2021 - 12.2022
Designed and managed employee surveys and exit interview processes, gathering actionable insights to improve satisfaction, retention, and workplace culture.
Analyzed recruitment data to uncover trends, optimize hiring strategies, and support data-driven talent decisions.
Pioneered the introduction of business intelligence tools for People data analysis, establishing a precedent for data-driven practices within the organization.
Automated reporting processes, significantly reducing reporting time and improving data accessibility.
Trained representatives from four departments on leveraging BI tools to enhance their internal analytics and reporting capabilities.
Provided data-driven recommendations that improved learning and development program effectiveness by 25% , based on feedback and survey analysis.
Project Management Trainee
NATO Liaison Office
09.2019 - 11.2020
Conducted needs assessments for Georgian defense and security entities, identifying key priorities.
Coordinated and implemented program activities, dealing with timelines and budget spending to ensure effective project delivery.
Organized high-level events, workshops, and official visits, with various stakeholders and supported maintaining diplomatic protocols.
Prepared contracts and TORs for contractors.
Contributed to MEL processes, analyzing data to evaluate program results.
Prepared project updates and statistical reports for Steering Committees.
Key Achievements:
Enhanced program efficiency by integrating data-driven decision-making tools into the planning and evaluation process.
Strengthened collaboration between stakeholders, fostering stronger ties between Georgian entities and NATO.
Education
Master of Public Administration -
Georgian Institute of Public Affairs
01.2017 - 2019.01
Bachelor of Social Sciences - undefined
University of Georgia
01.2012 - 2016.01
Skills
Data Analysis
Certification
Agile Project Management, 2023, Management Academy