Narcis Daniel Țuțuian
WINDOWS SYSTEM ENGINEER
Arad,AR
Summary
Results-driven Windows System Administrator with extensive experience in IT infrastructure management, process optimization, and security enhancement. Expertise in advanced troubleshooting and system administration, complemented by a proactive approach to implementing innovative solutions that drive efficiency. Committed to contributing to a dynamic organization focused on elevating infrastructure performance and fortifying IT security, while aspiring to advance into a leadership role. Dedicated to leveraging technical skills and industry knowledge to support organizational goals and foster a culture of continuous improvement.
Overview
9
9
years of professional experience
5
5
Certifications
1
1
Language
Work History
Windows System Engineer
ATOS IT Services And Solutions
11.2021 - Current
- Windows Server (2012-2022) administration and support.
- Installation, maintenance, troubleshooting and decommissioning of physical and virtual servers.
- Managing Dell, Fujitsu, HP hardware (firmware updates, drivers, BIOS, working with manufacturers' support teams to troubleshoot problems).
- Hyper-V & VMware administration (virtual machine creation, snapshots, restore).
- Working with backup and monitoring technologies: EMC Networker, Nagios, SCOM, McAfee.
- Using ServiceNow for incident, change and CMDB management.
- BSA, BladeLogic Automation for patching, large-scale software installation and troubleshooting.
- 24/7 support, including on-call shifts.
- SPOC (Single Point of Contact) - I built a strong relationship with the customer, providing quality support, which was confirmed by numerous positive feedbacks.
- I have improved the patching and automation process using BladeLogic Automation, reducing the time required for critical updates by over 30%.
- I helped optimize the restore and backup process for EMC Networker, ensuring fast recovery of critical data.
- Upgrade Windows Server infrastructure - I coordinated the migration and optimization of the servers, increasing their reliability and security.
- Automating repetitive processes - I created PowerShell scripts for maintenance and troubleshooting, reducing intervention time by over 25%.
- Strengthening monitoring systems (Nagios, SCOM) - I optimized notifications and alerting, reducing critical incidents reaching support by 40%.
Technical Support Engineer
EURO 2024 GmbH
05.2024 - 07.2024
- Provided on-site assistance for over 10 teams, ensuring timely resolution of software and hardware concerns.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Maintained clear communication channels with other teams throughout the troubleshooting process, ensuring transparency and trust.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Documented faults and bugs for referral to development staff for use in updates.
- Implemented mobile device management policies ensuring secure access control over company information.
- Supported users remotely through help desk functions, delivering efficient resolutions to technical issues on various platforms.
Hardware Engineer
AQUILA
01.2021 - 10.2021
- IT support for 90 workstations and 120 mobile devices.
- Hardware/software configuration, installation and maintenance.
- Diagnosing and troubleshooting computers and networks.
- Management and optimization of local area networks (cable, fiber, radio).
- Implementation and administration of updates and patches.
- Optimize IT infrastructure by improving networks and hardware systems.
- Reduced intervention time in troubleshooting technical issues through a proactive approach.
- Upgrade local area network and optimize connections for improved performance.
- Automating IT processes to streamline systems management.
- Designed custom hardware solutions tailored to specific client requirements, leading to increased customer satisfaction levels.
Network Administrator
Agrirom
07.2017 - 12.2020
- Windows Server 2016 servers administration (AD, Hyper-V, SQL, Veeam Backup).
- IT support for 90 workstations and 120 mobile devices.
- Network configuration and maintenance (cable, fiber, radio).
- Backup management and ERP administration.
- Implementation and administration of software licenses (MS Office 365).
- Stabilized and secured IT infrastructure, improving server uptime.
- Automating the backup process, reducing the risk of data loss.
- Optimize national IT support, decreasing incident resolution time.
- Implement and manage an effective backup system (Veeam Backup).
- Migrating and optimizing group policies (GPO) to improve IT security.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Maintained network hardware and software and monitored network to support network availability to end users.
Education
Licentiate - Computer Science
Aurel Vlaicu University
Arad01.2017
College - Economics of trade, tourism, services and quality management
Economic College
Arad01.2014
Skills
Remote desktop services
Certification
CCNA: Routing and Switching: Introduction to networks
Languages
English
Upper intermediate (B2)
Romanian
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
AWS Certified Solutions Architect - Associate
05-2024
Technical Support Engineer
EURO 2024 GmbH
05.2024 - 07.2024
AWS Certified Cloud Practitioner
12-2023
Windows System Engineer
ATOS IT Services And Solutions
11.2021 - Current
Hardware Engineer
AQUILA
01.2021 - 10.2021
CCNA: Enterprise Networking, Security, and Automation
09-2020
CCNA: Switching, Routing and Wireless essentials
07-2020
CCNA: Routing and Switching: Introduction to networks
02-2020
Network Administrator
Agrirom
07.2017 - 12.2020
College - Economics of trade, tourism, services and quality management
Economic College
Licentiate - Computer Science
Aurel Vlaicu University