Narcis Daniel Țuțuian
WINDOWS SYSTEM ENGINEER
Arad,AR
Summary
Results-driven Windows System Administrator with extensive experience in IT infrastructure management, process optimization, and security enhancement. Expertise in advanced troubleshooting and system administration, complemented by a proactive approach to implementing innovative solutions that drive efficiency. Committed to contributing to a dynamic organization focused on elevating infrastructure performance and fortifying IT security, while aspiring to advance into a leadership role. Dedicated to leveraging technical skills and industry knowledge to support organizational goals and foster a culture of continuous improvement.
Overview
9
9
years of professional experience
5
5
Certifications
1
1
Language
Work History
Windows System Engineer
ATOS IT Services And Solutions
11.2021 - Current
- Windows Server (2012-2022) administration and support.
- Installation, maintenance, troubleshooting and decommissioning of physical and virtual servers.
- Managing Dell, Fujitsu, HP hardware (firmware updates, drivers, BIOS, working with manufacturers' support teams to troubleshoot problems).
- Hyper-V & VMware administration (virtual machine creation, snapshots, restore).
- Working with backup and monitoring technologies: EMC Networker, Nagios, SCOM, McAfee.
- Using ServiceNow for incident, change and CMDB management.
- BSA, BladeLogic Automation for patching, large-scale software installation and troubleshooting.
- 24/7 support, including on-call shifts.
- SPOC (Single Point of Contact) - I built a strong relationship with the customer, providing quality support, which was confirmed by numerous positive feedbacks.
- I have improved the patching and automation process using BladeLogic Automation, reducing the time required for critical updates by over 30%.
- I helped optimize the restore and backup process for EMC Networker, ensuring fast recovery of critical data.
- Upgrade Windows Server infrastructure - I coordinated the migration and optimization of the servers, increasing their reliability and security.
- Automating repetitive processes - I created PowerShell scripts for maintenance and troubleshooting, reducing intervention time by over 25%.
- Strengthening monitoring systems (Nagios, SCOM) - I optimized notifications and alerting, reducing critical incidents reaching support by 40%.
Technical Support Engineer
EURO 2024 GmbH
05.2024 - 07.2024
- Provided on-site assistance for over 10 teams, ensuring timely resolution of software and hardware concerns.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Maintained clear communication channels with other teams throughout the troubleshooting process, ensuring transparency and trust.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Documented faults and bugs for referral to development staff for use in updates.
- Implemented mobile device management policies ensuring secure access control over company information.
- Supported users remotely through help desk functions, delivering efficient resolutions to technical issues on various platforms.
Hardware Engineer
AQUILA
01.2021 - 10.2021
- IT support for 90 workstations and 120 mobile devices.
- Hardware/software configuration, installation and maintenance.
- Diagnosing and troubleshooting computers and networks.
- Management and optimization of local area networks (cable, fiber, radio).
- Implementation and administration of updates and patches.
- Optimize IT infrastructure by improving networks and hardware systems.
- Reduced intervention time in troubleshooting technical issues through a proactive approach.
- Upgrade local area network and optimize connections for improved performance.
- Automating IT processes to streamline systems management.
- Designed custom hardware solutions tailored to specific client requirements, leading to increased customer satisfaction levels.
Network Administrator
Agrirom
07.2017 - 12.2020
- Windows Server 2016 servers administration (AD, Hyper-V, SQL, Veeam Backup).
- IT support for 90 workstations and 120 mobile devices.
- Network configuration and maintenance (cable, fiber, radio).
- Backup management and ERP administration.
- Implementation and administration of software licenses (MS Office 365).
- Stabilized and secured IT infrastructure, improving server uptime.
- Automating the backup process, reducing the risk of data loss.
- Optimize national IT support, decreasing incident resolution time.
- Implement and manage an effective backup system (Veeam Backup).
- Migrating and optimizing group policies (GPO) to improve IT security.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Maintained network hardware and software and monitored network to support network availability to end users.
Education
Licentiate - Computer Science
Aurel Vlaicu University
Arad01.2017
College - Economics of trade, tourism, services and quality management
Economic College
Arad01.2014
Skills
Remote desktop services
Software installation
Network configuration
Incident management
System troubleshooting
Windows server administration
Patch management
Server hardware maintenance
ITIL framework
Monitoring tools
Backup and recovery
Teamwork
Quick learner
Problem-solving
Time management
Problem-solving abilities
Technical troubleshooting
Self motivation
Certification
CCNA: Routing and Switching: Introduction to networks
Languages
English
Upper intermediate (B2)
Romanian
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
AWS Certified Solutions Architect - Associate
05-2024
Technical Support Engineer
EURO 2024 GmbH
05.2024 - 07.2024
AWS Certified Cloud Practitioner
12-2023
Windows System Engineer
ATOS IT Services And Solutions
11.2021 - Current
Hardware Engineer
AQUILA
01.2021 - 10.2021
CCNA: Enterprise Networking, Security, and Automation
09-2020
CCNA: Switching, Routing and Wireless essentials
07-2020
CCNA: Routing and Switching: Introduction to networks
02-2020
Network Administrator
Agrirom
07.2017 - 12.2020
College - Economics of trade, tourism, services and quality management
Economic College
Licentiate - Computer Science
Aurel Vlaicu University