Hi, I’m
Narcisa SZASZ
Sibiu
Summary
Personable Renewals Account Manager with 3 years of experience driving customer retention rates to record highs. Crosses departmental boundaries to recruit dynamic network of support in sales operations, overcoming objections and locking in innovative contract solutions. Cultivating strategic business partnerships through win-win negotiations.
Overview
9
years of professional experience
1
Certification
Work History
Acronis
Renewals & Customer Success Account Manager
04.2021 - Current
Job overview
- Identified customer requirements, uncovered roadblocks and demonstrated strong account management and commercial capabilities to drive renewal to on-time closure.
- Prioritized organizational goals and core values in acting on decisions benefitting company while achieving high rate of customer satisfaction.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Career Break
Full-time Parenting
07.2019 - 04.2021
Colt Technology Services
Sales Support Representative, Professional Service
01.2019 - 07.2019
Job overview
- Initiated communications with sales leads via phone call and electronic mediums, providing information on promotions and approved special offers.
- Responded to customer inquiries for scheduling of meetings, sales appointments and order status follow-up.
- Coordinated responses and resources to handle special client requests.
Colt Technology Services
Order Processing Analyst
08.2017 - 01.2019
Job overview
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Contribute to the customer satisfaction by providing honest and clear communication to the customer and showing proactivity while managing cease or cease related requests;
- Help in getting orders in the system effectively and generate revenue;
KeepCalling
Customer Service Representative
11.2015 - 08.2017
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Handled customer inquiries and suggestions courteously and professionally, via email chat and phone.
CGS (Computer Generated Solutions)
Sales Specialist
09.2014 - 08.2015
Job overview
- Demonstrated product features, answered questions and persuasively overcame objections.
- Provided first-rate service to all customers and potential customers.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
Education
Lucian Blaga UniversitySibiu, Romania
Master's Degree from TRADUCTOLOGY AND INTERPRETING STUDIES - FRENCH
06.2016
University Overview
- Completed University-level Coursework: SUMMER SCHOOL FOR NORDIC AND BALTIC STUDIES ENTITLED “A PIECE OF CULTURE, A CULTURE OF PEACE”, Valahia University
University Lucian BlagaSibiu, Romania
Barchelor's Degree from APPLIED MODERN LANGUAGES FRENCH- ENGLISH
07.2014
University Overview
- Study Abroad: ERASMUS SCHOLARSHIP - Université de Bourgogne, Dijon, France
- Professional Development Studies: TEACHING STAFF TRAINING DEPARTMENT, 2014
ALEXANDRU LAHOVARI NATIONAL COLLEGESibiu, Romania
High School Diploma
05.2011
Skills
- Teamwork and Collaboration
- Problem-Solving
- Organization and Time Management
- Client renewals and prospecting
- Excellent Communication, Multitasking Abilities
- Analytical and Critical Thinking
- Negotiation & Closing
- Customer Account Management
Certification
- Diplôme d’études en langue française - DELF
- Active Listening: The Secret to Effective Communication
- Acronis #CyberFit Sales Associate Advanced Backup
Languages
Romanian
Native language
English
Proficient
C2
French
Proficient
C2
Spanish
Upper intermediate
B2
Volunteering
Translating and Subtitling, TED Conferences
Venue Responsible, Sibiu International Theater Festival
Housebuilder, Habitat for Humanity Cluj
Reading to Kindergarten Kids, OvidiuRo Association Romania
Timeline
Renewals & Customer Success Account Manager
Acronis
04.2021 - Current
Full-time Parenting
Career Break
07.2019 - 04.2021
Sales Support Representative, Professional Service
Colt Technology Services
01.2019 - 07.2019
Order Processing Analyst
Colt Technology Services
08.2017 - 01.2019
Customer Service Representative
KeepCalling
11.2015 - 08.2017
Sales Specialist
CGS (Computer Generated Solutions)
09.2014 - 08.2015
Lucian Blaga University
Master's Degree from TRADUCTOLOGY AND INTERPRETING STUDIES - FRENCH
University Lucian Blaga
Barchelor's Degree from APPLIED MODERN LANGUAGES FRENCH- ENGLISH
ALEXANDRU LAHOVARI NATIONAL COLLEGE
High School Diploma
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