Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Natalia Jankowska

Natalia Jankowska

Barista/waitress
Cluj-Napoca

Summary

Organized and committed individual dedicated to delivering helpful, prompt, and accurate customer service. Strong communication skills guarantee top-notch service. Pride in providing exceptional support and ensuring customer satisfaction.

Overview

3
3
years of professional experience
1
1
year of post-secondary education

Work History

Barista

Fit Cake
Gdańsk
02.2023 - 09.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Paying attention to customers' allergies and diets
  • Wide knowledge about vegan baking and cooking
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Barista/waitress

Le Delice
Gdańsk
11.2023 - 02.2024
  • Taking orders
  • Assisting and advising guests in making their selections
  • Preparing hot and cold drinks and beverages
  • Maintaining quality and focusing on guest satisfaction
  • Serving food to guests
  • Keeping the bar clean
  • Controlled line and crowd with quick, efficient service
  • Contributed to a positive team environment through effective communication and collaboration with colleagues
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage
  • Used POS system to accurately enter orders and process payments

Barista

Starbucks
Gdańsk
01.2023 - 11.2023
  • Extensive knowledge of coffee, knowledge of alternative brewing methods
  • Focus on quality
  • Online ordering
  • Preparation of hot and cold drinks
  • Customer service, advising guests on their choice and personalizing drinks to their liking
  • Preparing sandwiches
  • Ensuring the availability of products
  • Maintaining the cleanliness of the room, work station, and facilities
  • Training new employees
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty
  • Operated espresso machines and commercial coffee brewers to create beverages
  • Controlled line and crowd with quick, efficient service
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs

Barista/waitress

Czarna Malina
Brodnica
06.2021 - 09.2022
  • Preparation of hot drinks (various types of coffee and tea)
  • Preparation of different types of cocktails, milkshakes, smoothies
  • Customer service
  • Operation of cash register and terminal
  • Advising customers on their choices
  • Keeping the workplace tidy
  • Cleaning and maintaining the equipment used for brewing coffee
  • Serving food to guests
  • Training and induction of new employees
  • Performing duties as a kitchen helper (preparing fruit and vegetables for cakes and snacks)

Education

Bachelor of Arts - film, photography and media

Sapientia
Cluj-Napoca, CJ
05.2024 - Current

Skills

Ability to learn quickly

Time management

Attention to detail

Decision-making

Multitasking and organization

Clear communication

Personal Information

Date of Birth: 12/12/03

Timeline

Bachelor of Arts - film, photography and media

Sapientia
05.2024 - Current

Barista/waitress

Le Delice
11.2023 - 02.2024

Barista

Fit Cake
02.2023 - 09.2024

Barista

Starbucks
01.2023 - 11.2023

Barista/waitress

Czarna Malina
06.2021 - 09.2022

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Natalia JankowskaBarista/waitress