Summary
Overview
Work history
Education
Skills
LANGUAGES
INTERESTS
Accomplishments
TRAINING / COURSES
Timeline
Generic
NATALIIA SMISHCHENKO

NATALIIA SMISHCHENKO

Bucharest

Summary

Motivated Sales Manager eager to contribute to company success through strong communication, strategic planning, and excellent negotiation skills. Clear understanding of sales processes and client relationship management. Driven to learn, grow, and excel in the dynamic field of business development and sales.

Overview

22
22
years of professional experience

Work history

Sales Manager

Titan Partners
12.2025 - Current
  • Search for and onboard new traffic partners, webmasters, and affiliates.

iGaming niche.

  • Build and maintain strong, trust-based relationships with existing partners.
  • Negotiate commercial terms, commission models, and promotional

opportunities.

  • Properly fill out CRM (Pipederive)

Correctional Psychologist

Kinder Klinic
Kyiv
01.2021 - 10.2024
  • Worked with children to provide psychological and behavioral correction aimed at improving emotional stability and cognitive development.
  • Successfully conducted individual and group therapy sessions, helping children overcome behavioral difficulties and restore healthy functioning.
  • Supported children in regaining cognitive skills and becoming active, confident members of society through structured correctional programs.
  • Applied advanced, science-based psychological methods to gently influence child behavior and enhance learning capacity.
  • Developed personalized correctional plans tailored to each child’s needs, ensuring professional care and sustainable positive outcomes.

Specialist of Customer Service Quality Assurance

Alfa Bank
Kyiv
01.2018 - 01.2021
  • Supervised customer service
  • Trained call center operators
  • Answered incoming calls from clients
  • Carried out day-to-day duties accurately and efficiently
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Used critical thinking to break down problems, evaluate solutions and make decisions

Harpist

Kyiv National Theatre of Operetta
Kyiv
01.2016 - 01.2018
  • Selected appropriate pieces to meet performance needs and showcase skills
  • Applied knowledge of harmony, melody, rhythm and voice production to individualize presentations and maintain audience interest
  • Selected music carefully in order to achieve balance of musical styles on program
  • Used printed text and musical notations to memorize musical selections and routines
  • Provided musical background for live shows such as ballets, operas, musical theatre and cabarets
  • Selected music carefully to achieve balance of musical styles such as classic and romantic musical styles
  • Arranged instruments to accompany vocals such as harp or cello, violin
  • Selected and arranged music for two holiday performances and special events: 'The Mystery of Foggy Albion' and Christmas concert of European carols with Ukrainian singer Mariana Bodnar

Harpist

KyivFantastic Orchestra
Kyiv
11.2008 - 12.2017
  • Practiced minimum 21 hours per week to maintain and improve technical skills
  • Interpreted different music by making use of harmony, rhythm and melody to present characterization
  • Selected appropriate pieces to meet performance needs and showcase skills
  • Promoted musical career by maintaining website or social media presence
  • Selected music carefully in order to achieve balance of musical styles on program
  • Interpreted and modified music to personalize performances
  • Used printed text and musical notations to memorize musical selections and routines
  • Helped to arrange music (in the creation of the harp part) and recorded music in studios for radio, film, or television (film 'Only a miracle', music show 'Rock Symphony', project of pianist A. Solovyov symphonic piano show 'Fantastic Love', project of pianist Y. Khmara 'Piano VS Dubstep')

Harp Teacher

Kyiv Musical School 32
Kyiv
01.2016 - 09.2016
  • Carried out day-to-day duties accurately and efficiently
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Taught my students to consciously listen to music of different styles and directions

Call center operator

Ecall
Kyiv
03.2008 - 08.2008
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Answered incoming calls of clients and advised them in detail on bank products
  • Helped clients and solved their difficulties with banking products

Harp teacher

KyivArtschool28
Kyiv
09.2003 - 07.2004
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Taught my students to consciously listen to music of different styles and directions
  • Was first in Kyiv to teach a 5-year-old child to play the harp

Education

Music Pedagogy

Gliér Music College
Kyiv

Master of Arts - Musical Pedagogy

Tchaikovsky National Music Academy of Ukraine
Kyiv

Specialist In Psychology - Psychology

Interregional Academy of Personnel Management
Kyiv

Skills

  • Sales
  • Psychology
  • Customer Service Management
  • Negotiations
  • Communication
  • CRM
  • Strategic Thinking

LANGUAGES

Ukrainian - Native
Russian - Native
English - Proficient
French - Advanced

INTERESTS

Classical Music, Musical theatre, Operas

Accomplishments

  • Expanded customer base by identifying new market opportunities. Describe what you did and the impact it had.
  • Increased conversion rates by improving negotiation and sales processes. Describe what you did and the impact it had.

TRAINING / COURSES

Course Title

Timeline

Sales Manager

Titan Partners
12.2025 - Current

Correctional Psychologist

Kinder Klinic
01.2021 - 10.2024

Specialist of Customer Service Quality Assurance

Alfa Bank
01.2018 - 01.2021

Harpist

Kyiv National Theatre of Operetta
01.2016 - 01.2018

Harp Teacher

Kyiv Musical School 32
01.2016 - 09.2016

Harpist

KyivFantastic Orchestra
11.2008 - 12.2017

Call center operator

Ecall
03.2008 - 08.2008

Harp teacher

KyivArtschool28
09.2003 - 07.2004

Master of Arts - Musical Pedagogy

Tchaikovsky National Music Academy of Ukraine

Specialist In Psychology - Psychology

Interregional Academy of Personnel Management

Music Pedagogy

Gliér Music College
NATALIIA SMISHCHENKO