NEACSU COSTIN

As a customer care agent for computer generated solutions i got the chance to provide exceptional service and support to customers in need to guidance or help across a wide range of topics and developed core skills in communication and problem solving .

• Good listener: Actively listened to understand customer needs and concerns, demonstrating empathy and patience in every interaction.
• Professional: Implemented customer service policies and procedures to use adequate techniques and apply best practices.
• Multitasking: Entertaining conversations with customers with different backgrounds while finding the best solution for any situation

As a barista i learned how to make great coffee and truly perfect my craft and i got to work with colleagues who shared the same passion as me

• Learning how to work effectively secured the daily target of the location 70% of the time
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor
• Assisted in inventory management to maintain adequate stock levels and reduce wastage.