Nicoleta Daniela Gheorghe
Bucharest
Summary
Experienced and self-motivated bringing forth over nine years of experience in iGaming and Online Risk and Payment Processing industry.
Results oriented and great team player with good skills in planning, budgeting, cost savings, KYC, improve cash flow and coordinating all parts of a project.
Adept in analytical thinking, strategic planning, leadership, and building strong relationships with business partners as well as coworkers.
Effective leader focused on creating a high performance team by providing constant mentorship and guidance.
Coordinated functional teams in an international context.
Solid background in working with various payment methods solutions: Credit Card, Online Banking methods, E-Wallets, Crypto Wallets.
I am driven by performance and excel in finding and resolving issues.
Overview
19
19
years of professional experience
Work History
Risk Analyst
Maxbet Romania
04.2024 - Current
- Perform fraud verification activities following documents received from all Maxbet customers during the registration process and making decisions on documents requested from fraud processes in accordance with existing regulatory policies;
- Review documentation and KYC checks of existing clients, ensuring all records and documents are correct;
- Make payments within the timeframes specified in the service level agreements and in accordance with the company's risk and fraud policy;
- Reviewing player transactions and activity to minimize financial risk;
- Perform daily risk checks and prepare reports on new customer accounts and payment transactions;
- Manage accounts and risk events in accordance with company procedures;
- Ensure that the user database accurately reflects all personal documents received from customers;
- Recommend new risk and fraud state.
Maternity Leave
N/A
03.2023 - 02.2024
Payments Manager
Pathwwway / Digital Lime
04.2018 - 02.2023
- Lead and supervise a team of more then 5 members in an energetic and swift work environment;
- Form a team with self sufficient agents able to handle multiple and varied tasks;
- Develop and implement procedures for an efficient work flow;
- Identifying risk factors and potentially fraudulent activity utilizing technical data analysis and statistical interpretation;
- Processed payments, debit and credit transactions, to ensure accurate and timely completion of payments e.g
- Credit Card Payment methods, E-Wallets, Online Banking methods, Crypto solutions, etc.;
- Handle budgets and ratios, resulting in improved cash flow and reduced overdue payments;
- Monitor and maintain bank account balances;
Payments Agent
Pathwwway / Digital Lime
01.2017 - 03.2018
- Review customer accounts complying with all procedures;
- Responsible for the daily payment transactions processing;
- Ensuring all payments are processed accurately and in a timely manner;
- Handle all back office duties related to payments;
- Perform all other support duties as may be required;
- Handling KYC documentation on all customer accounts in order to reduce the possibility of online, credit card fraud and bonus abuse;
Sales agent
Pathwwway
02.2014 - 12.2016
- Online Sales Representative for several Casino and Bingo websites operated by Digital Entertainment Services LTD and Fifth Street Entertainment LTD.;
- Provided customer support services to newly registered customers and offering welcome bonuses and deposit deals in order to top up their accounts;
PR Consultant
Media Consulta Romania
05.2012 - 01.2014
- Developed and executed a PR strategy that resulted in increased media coverage and brand visibility;
- Conducted market research to gain customer insights and inform PR decisions;
- Organizing events for our clients portfolio;
Customer Support Agent
CGS Romania
03.2011 - 08.2011
- Worked on AOL Project, offering support via incoming calls from AOL customers regarding technical issues;
- Resolving customer inquiries in timely matter;
Customer Support Agent
Competence Call Center
06.2010 - 03.2011
- Worked on Vodafone Project, offering support via incoming calls from customers regarding their subscriptions;
- Responsible for retaining customers and handling clients inquiries and complaints regarding company's services and products;
Team Leader
Tweencall
01.2008 - 11.2009
- Supervise a team of 10+ employees that answers to calls, chats and emails;
- Develop and implement procedures to provide the customer with a good experience and stimulate customer retention;
Cashier
Romania Hypermarche SA
08.2005 - 11.2006
- Responsible for processing cash, debit, credit and check transactions using a cash register;
- Balancing the cash register, making change, recording purchases, processing returns and scanning items for sale;
Education
Management Faculty
University Spiru Haret
06-2025
Excel For Business - undefined
Skillab
07.2023
Domestic and International Business, Banking and Finance
Romanian American University
06.2007
High School Diploma - Finance and accounting
COLEGIUL ECONOMIC "COSTIN C. KIRITESCU"
06.2003
Skills
- Effective Time Management
- Adaptability
- Highly organized and efficient
- Microsoft Office
- Tableau
- Hard working and very reliable
Languages
English
French
Spanish
Hobbies and Interests
- Travel
- Books
- Movies
Personal Information
- Date of Birth: 11/04/84
- Nationality: Romanian
- Driving License: Yes
Timeline
Risk Analyst
Maxbet Romania
04.2024 - Current
Maternity Leave
N/A
03.2023 - 02.2024
Payments Manager
Pathwwway / Digital Lime
04.2018 - 02.2023
Payments Agent
Pathwwway / Digital Lime
01.2017 - 03.2018
Sales agent
Pathwwway
02.2014 - 12.2016
PR Consultant
Media Consulta Romania
05.2012 - 01.2014
Customer Support Agent
CGS Romania
03.2011 - 08.2011
Customer Support Agent
Competence Call Center
06.2010 - 03.2011
Team Leader
Tweencall
01.2008 - 11.2009
Cashier
Romania Hypermarche SA
08.2005 - 11.2006
Excel For Business - undefined
Skillab
Domestic and International Business, Banking and Finance
Romanian American University
High School Diploma - Finance and accounting
COLEGIUL ECONOMIC "COSTIN C. KIRITESCU"
Management Faculty
University Spiru Haret
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