Nita Alexandru Catalin
Bucuresti,Romania
Summary
A resilient and adaptable professional with a strong proficiency in data entry and technical support provisioning. Demonstrates exceptional multilingual communication skills and a polite phone etiquette, ensuring effective customer interactions. Known for a proactive engagement style, goal-oriented approach, and result-driven mindset. Exhibits strong empathy and active listening abilities, maintaining patience and calm under pressure. Committed to leveraging these skills to achieve organisational goals while fostering positive client relationships.
Hardworking and proactive individual committed to improving customer service, loyalty and satisfaction. Applies resourceful and logical thinking approach to problem-solving that resolves complex issues swiftly. Approachable communicator, confident in providing superior levels of customer care.
Dependable individual with knack for problem-solving and clear communication, bringing strong interpersonal and technical skills. Proven ability to manage challenging situations and deliver outstanding customer service. Committed to enhancing client satisfaction and contributing to team success.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
1
1
Language
15
15
years of post-secondary education
17
17
years of professional experience
Work history
Call centre agent
TR IT TEAM SRL
Bucharest, Bucharest
2023.05 - 2025.05
- Built long-term client relationships through exceptional customer service skills.
- Enhanced communication processes with customers to better understand their needs.
- Provided technical support for customer issues, demonstrating problem-solving skills.
- Ensured maximum efficiency by adhering to call centre schedules and targets strictly.
- Processed direct payments for customer transactions efficiently. and set up invoicing and payment plans for complex orders.
- Built client trust by delivering accurate product information.
- Trained new staff members, promoting a supportive work environment.
- Improved team productivity through effective collaboration and teamwork.
- Fulfilled administrative duties, including filing, copying, and faxing documents.
Computing Equipment Technician
SC Business Continuity Consulting SRL
Bucuresti
2020.06 - 2023.05
- Diagnosed technical issues promptly, minimising disruption to production schedules.
- Performed preventative maintenance tasks on production machines enhancing operational performance.
- Streamlined workflow with regular maintenance and calibration of technical equipment.
- Repaired faulty equipment, reducing instances of machine breakdowns.
- Maintained high levels of equipment functionality by performing routine checks and repairs.
- Executed installation tasks for new machinery contributing to productivity improvements.
- Used specialised tools for equipment repair tasks improving overall work quality.
- Carried out comprehensive tests post-repair to confirm proper functioning of equipment.
- Replaced worn-out components swiftly maintaining optimal performance levels.
- Managed stocks of spare parts, ensuring availability during critical repair times.
- Liaised effectively with manufacturers during warranty claim processes ensuring timely resolutions.
- Documented service records meticulously, aiding in future fault diagnosis procedures.
- Conducted safety inspections to ensure compliance with health and safety regulations.
- Adhered strictly to company protocols whilst handling expensive machinery safeguarding against unnecessary damages.
- Assisted in procurement decisions by recommending durable and cost-effective parts from trusted suppliers.
Call Center Supervisor
CGS (Computer Generated Solutions)
Bucuresti
2019.01 - 2020.06
- Measure performance with key metrics such as call abandonment, calls waiting etc.
- Devised procedures to optimise workflows and motivated staff to achieve targets
- Anticipated escalation and took over calls to ensure service continuity
- Assisted in formulating performance targets for individuals and teams to enhance accountability
- Answer questions from staff and provide guidance and feedback
- Ensure adherence to policies for attendance, established procedures etc.
- Informed management of ongoing challenges and escalated issues to facilitate timely resolutions
- Prepare monthly/annual results and performance reports
Assistant Sales Manager
SC Direct Marketing Group SRL
Bucuresti
2017.09 - 2018.10
- Supervised and guided sales team, providing incentives that motivated staff to meet or exceed sales targets.
- Continually meeting or exceeding sales quotas.
- Identified and implemented opportunities and strategies that contributed to increased sales.
- Monitored sales team performance, identifying areas for improvement to drive results.
- Building and maintaining good working relationships with customers.
- Managed sales operations during absences of Sales Manager, ensuring continuity.
- Regularly attending sales meetings and training sessions.
- Ensuring that the store is adequately stocked with company products.
- Ensuring that the store is clean and well-maintained at all times.
Goods Reception
SC Metro Cash & Carry Romania SRL
Bucuresti
2012.04 - 2014.07
- Receive, sort and distribute daily mail/deliveries
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
- Answer, screen and forward incoming phone calls
- Provide basic and accurate information in-person and via phone/email
- Maintained office security by following safety procedures and managing access through reception desk, including monitoring logbook and issuing visitor badges
- Ordered front office supplies and maintained inventory to ensure availability and support daily operations
- Update calendars and schedule meetings
- Arrange travel and accommodations, and prepare vouchers
- Updated records of office expenses and costs to assist in budget tracking and reporting
- Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
Administrative officer
PROGER GLOBAL NETWORK SRL
Bucharest, Bucuresti
2025.05 - Current
- Enhanced office efficiency by managing and organising the day-to-day administrative duties.
- Streamlined processes with proactive problem-solving abilities.
- Prioritised tasks for timely completion of projects.
- Organised monthly reports to maintain record accuracy.
- Handled confidential documents with utmost care; ensured data security at all times.
- Ensured prompt resolution of employee issues with keen attention to detail and empathetic listening skills; fostered a positive working environment.
- Adapted quickly to changes in procedures or policies; maintained consistency in output quality despite fluctuations in workload demands.
- Simplified complex information via clear, concise written communication skills; eased understanding across departments.
- Delegated work effectively amongst team members; encouraged shared responsibility and teamwork.
Sales Agent
SC OK Shop SRL
Bucuresti
2009.06 - 2010.10
- Engaged potential leads across multiple channels, including email, phone, text, and social media, to generate interest and identify opportunities.
- Negotiated with leads and used persuasion techniques to overcome objections and land deals that are beneficial to the company, while also providing customers with optimal value.
- Sold products and services to customers, representing the brand through tailored questions to identify the best offerings, delivering demos and maintaining customer relationships.
- Processed orders to ensure timely delivery of products and services to customers, enhancing satisfaction and retention.
- Participated in company meetings with sales managers and other sales reps. This usually involves providing a recap of recent results and accomplishments to show they are hitting their quotas.
Education
194 Marin Sorescu, Secondary School
Bucuresti 1997.09 - 2005.06
Hyperion, High School
Bucuresti 2005.09 - 2010.07
Accounting and Management Information Systems
Faculty of Economic Sciences, Nicolae Titulescu University
Bucuresti 2010.10 - 2013.07
Skills
- Resilient to stress
- Data entry proficiency
- Polite phone etiquette
- Multilingual communication
- Proactive engagement
- Goal orientated approach
- Strong empathy display
- Result-Driven mindset
- Keyboard typing speed
- Technical support provisioning
- Flexible
- Active listening
- Patient and calm
- Patience and empathy
Languages
English
Fluent
Timeline
Administrative officer
PROGER GLOBAL NETWORK SRL
2025.05 - Current
Call centre agent
TR IT TEAM SRL
2023.05 - 2025.05
Computing Equipment Technician
SC Business Continuity Consulting SRL
2020.06 - 2023.05
Call Center Supervisor
CGS (Computer Generated Solutions)
2019.01 - 2020.06
Assistant Sales Manager
SC Direct Marketing Group SRL
2017.09 - 2018.10
Goods Reception
SC Metro Cash & Carry Romania SRL
2012.04 - 2014.07
Accounting and Management Information Systems
Faculty of Economic Sciences, Nicolae Titulescu University
2010.10 - 2013.07
Sales Agent
SC OK Shop SRL
2009.06 - 2010.10
Hyperion, High School
2005.09 - 2010.07
194 Marin Sorescu, Secondary School
1997.09 - 2005.06