Hi, I’m
Nome NEGULESCU LIZICA MIRELA
Bucuresti
Summary
Organized and efficient Data Entry Clerk with 15 years of experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines. Responsible Data Specialist bringing abundant experience from varying data entry settings. Well-coordinated and detail-oriented in addressing and resolving system issues to complete assignments. Decisive and analytical problem-solver. Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
18
years of professional experience
4
years of post-secondary education
5
Languages
Work History
Go Globat TravelBucuresti
Data Entry Specialist
05.2023 - Current
Job overview
- Identified data entry errors and reported to necessary departments.
- Scanned documents and saved in database to keep records of essential organizational information.
- Compiled data and reviewed information for accuracy prior to input.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Completed data entry tasks with accuracy and efficiency.
- Managed workflow scheduling, data entry, and accuracy verification for large data projects.
- Built and maintained tracking databases for variety of measuring aspects.
- Compiled and verified accuracy and sorting information to prepare source data for computer entry.
- Maintained files, records and chronologies of entry activities.
- Developed data entry policies and procedures in compliance with company standards.
Relais Barco Zonca Treviso - Arcade
Hotel General Manager
05.2012 - 10.2016
Job overview
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Supervised team of [Number] front desk agents and helped to resolve issues arising during shifts.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Developed and implemented marketing strategies to promote hotel services.
- Provided exceptional service and assistance to guests upon check-in.
- Increased customer service ratings through personable service.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Coordinated with waitstaff to regularly clean buffet areas and refill hot and cold items quickly.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
- Prepared monthly resort audits for review.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Provided services efficiently and with high level of accuracy.
- Assisted with development and distribution of marketing materials for facility.
- Developed and implemented promotional strategies to increase occupancy.
- Planned and executed marketing activities to improve property brand and increase revenue.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Evaluated and promptly resolved lodging facility operational issues.
- Created and managed accurate occupancy forecasts and budgets.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Implemented successful strategies to increase customer satisfaction.
- Fostered safe lodging environment with reliable and effective security services.
Abbazia San Faustino Resort Perugia - Pietrlaunga
Hotel Front Office Receptionist
02.2009 - 02.2012
Job overview
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Collected room deposits, fees, and payments.
- Answered phone within [Number] minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
- Completed late check-ins and directed guests to rooms and facilities.
- Kept accounts in balance and ran daily reports to verify totals.
- Monitored staff performance and provided feedback and guidance.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Trained new staff members in customer service techniques and hotel operations.
- Monitored hotel's budget and financial records.
- Implemented marketing and promotional initiatives to increase occupancy.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Coordinated with vendors for repair and maintenance of hotel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Villa Valentina Country Resort & SPAPerugia - Umbertide
Housekeeping Supervisor and Reception Front Office
05.2007 - 01.2009
Job overview
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Communicated repair needs to maintenance staff.
- Evaluated employee performance and developed improvement plans.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Managed laundry sorting, washing, drying, and ironing.
- Worked with front desk to respond promptly to all guest requests.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
Euro Hotels InternationalBucuresti
Front Office Receptionist
05.2005 - 04.2007
Job overview
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained clean reception area to promote positive, professional environment for clients.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Wrote professional and error-free letters, memoranda and other business documentation to support office needs.
- Interacted with customers by phone, email, or in-person to provide information.
- Helped patients navigate telephone menus and web-based systems to increase self-sufficiency and reduce administrative load.
- Maintained transaction security by verifying payment cards against identification.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Answered multi-line phone system and enthusiastically greeted callers.
Education
High School " Sfantul Iosif "Bucuresti
High School Diploma
09.2001 - 06.2005
Skills
Log book maintenance
undefinedAccomplishments
- Stato Nubile
- Data di nascita 04.05.1984
- Date Aprile 2012 ad settembre 2016
- Nome azienda “Hotel Relais Barco Zonca” –Arcade Tv
- Tipo di azienda
- Settore Relais- Dimore d’Epoca 3
- Villa Veneta
- Tipo d’impiego Direttore hotel e seguito i lavori della ristrutturazione prima dell’apertura
- Principali mansioni e responsabilità
- Gestione pubbliche relazioni, Gestione telefonate, appuntamenti attività di back- office e front office, marketing, utilizzo dei portali online (booking, expedia, regalone, groupon ), booking engine (bukly), programma di gestione contabilitàdi prima nota, coordinamento delle attività di gestione della struttura, gestione ordini e acquisti, organizzazione eventi, visite guidate nella villa storica, coordinamento personale, gestione conti correnti bancari, responsabilità del budget di struttura, ricerca di nuovi potenziali clienti, convenzioni aziendali, partecipazioni alle fiere e work-shop, coordinamento delle prime colazioni e gestione bar, aperitivi
- Date Maggio 2010 ad novembre 2011
- Nome azienda “Abbazia San Faustino Di Bagnolo” -Pietralunga Pg
- Tipo di azienda
- Settore Country –Resort Dimore d’Epoca 4
- S
- Tipo di impiego Responsabile Albergo e Ristorante
- Principali mansioni e responsabilità
- Gestione pubbliche relazioni, Gestione telefonate, appuntamenti attività di back-office, cameriera di sala e ai piani, coordinamento delle attività di gestione della struttura, manutenzione delle sale tecniche di ristorazione, gestione ordini di sala e dell’albergo, organizzazione eventi, coordinamento personale e definizione menù
- Date Maggio 2007 ad Aprile 2010
- Nome azienda “Villa Valentina Country Resort e SPA”- Umbertide Pg
- Tipo di azienda
- Settore Country –Resort e Centro Termale 4
- Tipo di impiego Responsabile Albergo e Ristorante
- Principali mansioni e responsabilità
- Gestione pubbliche relazioni, Gestione telefonate, appuntamenti attività di
- Front-office, cameriera di sala e ai piani, coordinamento delle attività di gestione della struttura, manutenzione delle sale tecniche di ristorazione, gestione ordini di sala e dell’albergo, coordinamento personale e definizione menù
- Date Settembre 2004 Aprile 2007
- Nome azienda “Euro Hotels International” -Romania Bucarest
- Tipo di azienda
- Settore Hotel 3
- Tipo di impiego Addetta alla reception
- Principali mansioni e responsabilità
- Gestione telefonate, appuntamenti, gestione tempi e metodi di lavoro, attività di back-office, ck-in e ck-out, accoglienza gruppi, attività di night-outide
- Esperienza lavorativa
- Istruzione e formazione
- Date 2000-2004 Diploma di Maturità, Liceo Linguistico
- Date 2004 Certificato di reception Hotel
- Istituto di formazione THR CG/CNIT Istituto Alberghiero e Ristorazione Bucarest
- Date 2005 Certificato di Specializzazione in Tecnico del Turismo, Hotel e
- Ristorazione
- Madrelingua Rumeno
- Altre lingua Italiano Inglese Spagnolo
- Capacità di lettura livello: eccellente
- Eccellente elementare
- Capacità di scrittura livello: eccellente
- Eccellente elementare
- Capacità di espressione orale livello: eccellente
- Eccellente elementare p
- TEDESCO – ATTUALMENTE FREQUENTO UN CORSO
- Capacità e competenze organizzative
- Capacità di relazionarsi con gli altri con estrema facilità
- Capacità e competenze tecniche
- Buona conoscenza pacchetto Office
- Ottima conoscenza di diversi programmi di gestione alberghiera
- PATENTE Patente di guida B, Automunita
- ULTERIORI INFORMAZIONI
- Datori di lavoro precedenti: Ganciu Andrei, Savignani Graziano, Dubbini
- Claudio, Caterina Dalla Zonca, Fabiana Rea
- Autorizzo al trattamento dei dati ai sensi de D
- Lgs
- 196/2003 ( codice sulla tutela della
- Privacy)
- Negulescu Lizica Mirela01/2017
Timeline
Data Entry Specialist
Go Globat Travel
05.2023 - Current
Hotel General Manager
Relais Barco Zonca
05.2012 - 10.2016
Hotel Front Office Receptionist
Abbazia San Faustino Resort
02.2009 - 02.2012
Housekeeping Supervisor and Reception Front Office
Villa Valentina Country Resort & SPA
05.2007 - 01.2009
Front Office Receptionist
Euro Hotels International
05.2005 - 04.2007
High School " Sfantul Iosif "
High School Diploma
09.2001 - 06.2005
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