Writing
Hi, I’m
Oana Axente
Market Research Operations Lead
Bucharest
Summary
Experienced professional with a track record in global team leadership, community engagement, and operational optimization. With a background in leading various teams, I've refined my skills in community engagement strategy and operational leadership. My journey includes advancing member satisfaction initiatives, optimizing support processes, and strategically positioning teams for success. A proven advocate for enhancing team visibility and client coordination, I thrive in dynamic, cross-functional environments.
Overview
17
years of professional experience
2
Certifications
3
Languages
Work History
Ipsos Interactive Services
Member Advocates Lead
7 2023 - Current
Job overview
- Lead the team to ensure satisfaction, engagement, and retention of online community members.
- Implement customer-centric strategies, guide platform improvements, and drive innovation for efficiency.
- Expertise in process optimization,client coordination, and effective team management
Ipsos Social Media Exchange
Operations Manager
9 2015 - 6 2019
Job overview
- Strategically led company growth by establishing and launching a new division in Romania
- Positioned the hub for long-term success and profitability, identifying business opportunities in emergent markets
- Ensured smooth product adoption through client meetings and user training
- Served as an in-house consultant, driving revenue growth via online global communities
- Provided training, mentoring, and efficient workflow creation for a cross-functional team of 20+ Community administrators
- Managed HR, IT, and administrative issues, emphasizing talent development, KPI management, and strategic representation
- Leading the team to ensure satisfaction, engagement, and retention of online community members
- Implementing customer-centric strategies, guiding platform improvements, and driving innovation for efficiency
- Proven expertise in process optimization, client coordination, and effective team management, with a focus on service excellence and goal-driven results.
Ipsos Social Media Exchange
Community Administrator
09.2015 - 06.2019
Job overview
- Managed global online communities, transforming business queries into achievable objectives
- Handled content upload, ensuring optimal look and feel
- Oversaw engagement strategy implementation, managed programming and coordinated sampling feasibility
- Identified and reported software bugs, troubleshooting technical issues for effective solutions
- Managed panel health for seamless operations.
Ipsos Interactive Services
Member Services Team Manager
08.2013 - 08.2015
Job overview
- Led a diverse team of 15 globally dispersed team members, managing resources, driving engagement, and strategically representing the brand
- Advocated for enhanced team visibility within the company, evaluated performance through both qualitative and quantitative metrics, managed talent acquisition and development, and actively participated in budget management.
Ipsos Interactive Services
Senior Panel Controller
08.2007 - 08.2013
Job overview
- Managed customer support and engagement, focused on maximizing respondent retention and maintaining strong relationships with panel members
- Verified service quality, identified and resolved issues, provided assistance on special projects, and took a lead role in training and developing new employees.
Education
State University of Political and Administrative Studies (SNSPA)
Master's degree from Project Management
University of Bucharest
Bachelor's degree from Political Science
Skills
Market Research
Certification
Certified English Translator
Interests
Music
Interior Design
Travel
Gardening
Timeline
Community Administrator
Ipsos Social Media Exchange
09.2015 - 06.2019
Member Services Team Manager
Ipsos Interactive Services
08.2013 - 08.2015
Senior Panel Controller
Ipsos Interactive Services
08.2007 - 08.2013
Member Advocates Lead
Ipsos Interactive Services
7 2023 - Current
Operations Manager
Ipsos Social Media Exchange
9 2015 - 6 2019
State University of Political and Administrative Studies (SNSPA)
Master's degree from Project Management
University of Bucharest
Bachelor's degree from Political Science
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