Voicea Ionica
București
Summary
Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.
Overview
19
19
years of professional experience
8
8
years of post-secondary education
Work History
Director
POPEYES
București
01.2022 - Current
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Directed work of lighting and sound crews to coordinate efficient production operations.
- Monitored expenditures to mitigate risk of overages.
- Optimized operational processes using analytics tools to address client-specific metrics.
Manager
LIDL
București
05.2021 - 01.2022
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
Director
US FOOD NETOORK SA
București
11.2012 - 05.2021
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Directed work of lighting and sound crews to coordinate efficient production operations.
- Monitored expenditures to mitigate risk of overages.
- Optimized operational processes using analytics tools to address client-specific metrics.
Manager
US FOOD NETWOORK SA
București
03.2008 - 11.2012
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
Trainer
US FOOD NETWOORK SA
București
08.2007 - 03.2008
- Scheduled and taught in class and online courses to increase learning opportunities.
- Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
- Analyzed team performance and identified opportunities for additional training.
- Developed individualized training plans to achieve staff readiness.
Supervisor
US FOOD NETWOORK SA
București
08.2005 - 08.2007
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Organized contests and established goals to optimize productivity and improve employee morale.
- Streamlined operations to improve process efficiency.
Cashier
US FOOD NETWOORK SA
București
11.2003 - 08.2005
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
Education
High School Diploma -
ACADEMY OF ECONOMIC STUDIES
BUCHAREST 09.2005 - 06.2009
High School Diploma -
ROMANIAN AMERICAN UNIVERSITY
BUCHAREST 09.2000 - 06.2004
Skills
Verbal and written communication
Strategic planning
Timeline
Director
POPEYES
01.2022 - Current
Manager
LIDL
05.2021 - 01.2022
Director
US FOOD NETOORK SA
11.2012 - 05.2021
Manager
US FOOD NETWOORK SA
03.2008 - 11.2012
Trainer
US FOOD NETWOORK SA
08.2007 - 03.2008
High School Diploma -
ACADEMY OF ECONOMIC STUDIES
09.2005 - 06.2009
Supervisor
US FOOD NETWOORK SA
08.2005 - 08.2007
Cashier
US FOOD NETWOORK SA
11.2003 - 08.2005
High School Diploma -
ROMANIAN AMERICAN UNIVERSITY
09.2000 - 06.2004