Oana Dobre Hotoleanu

Agile Coach for implementing SCRUM methodology & BA consultant for major multinational companies:

• MAIF (Niort, France)
• Societe Generale (Nantes, France)
• Renault (Bucharest, Romania)
• Leroy Merlin (Bucharest, Romania)

Acting as a servant leader for PO and Dev teams

Coordinating SCRUM Ceremonies by scrum.org standards

Coaching on User Story writing and UX/UI design coordination by IIBA.org International Standards

Leading meeting for requirements elicitations, workshops and feature implementation with worldwide Renault factories directors

Leading organizational change

Fostering cooperation within departments

Responsible for managing top 3 strategic projects, from Financial to Legal or Supply Chain departments [SAF-T, ROE Factura, ROE Transport] either on the business side or on the IT part

Responsible for keeping deadlines on track for 8 simultaneous projects

Coordination of realistic project's milestones

Risk identification and analysis for strategic business unit implementation

Strategic capabilities planification for BPO

Organize and run steering committees for each project and will keep all stakeholders

Define project live cycle from initialization to implementation phase, according to the resources and budget available;

Coordinate resource allocation under WBS matrix

Coordinate the Go-Live activities and responsible for handing over the applications to the support teams

Coordinate the delivery of different software applications

• Met project deadlines without sacrificing build quality or workplace safety
• Developed and initiated projects, managed costs and monitored performance
• Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders
• Facilitated communication between internal personnel, contractors and vendors for project cohesion
• Planned, designed and scheduled phases for large projects

• Leading provider of core banking financial systems
• Acting as a liaison between the core banking software user and the developers team in order to provide efficient and timely responses to internal users
• Completing the documentation process flow including product analysis of defect clearly indicating reason and resolution of the defect
• Provide any additional information as required for the Development team to fix and test the problem effectively
• Applying Bank Finance terminology and concepts in ticketing resolution, documenting procedures and synthesizing massive E-learning courses for comprehensive workflows
• Optimisation of workloads and processes for banking products as loan, credit cards, deposits, investment banking within ITIL 4 framework.

• Largest professional banking services group: finance & accounting, human resources, IT
• Security Management ( user permission, monitoring, changes) for access rights, internal users and testing team
• Verifying user profile and access rights
• Test management: test planning, test case replication in accepted environments, bug identification and classification
• Assuring synchronization between test data with production data
• Participating in Daily Scrum meetings to identify accomplishments, future tasks and team’ s impediments of progress toward project goals
• Created business, functional and non-functional requirements
• Contributed to team as Business Analyst leading analysis workshops, process mapping, wireframing, data analysis
• Participated in development of bug management application (similar to Jira)
• Helped the project team in self-organisation, effective planning and team facilitation
• Finding solutions for new team members to become fast productive and efficient by providing trainings on tools, procedures and banking products
• Analysed over 350 customer requests and incidents over 4 years and determined probable causes
• Performed software anomaly and product analysis of defects ,clearly indicating reason and resolution of the defect
• Provide any additional information as required by the Development team to fix and test the problem effectively
• Available to perform onsite analysis of tickets at client places
• Typically this would be required during the milestone period of the client like Go Live of implementation, branches, modules and Upgrade.

• Largest professional banking services group: finance & accounting, human resources, IT
• Support developing, configuring testing environment (pre-production)
• Responsible for security access rights for over 1000 internal customers
• Involved in test case development, logging test results
• Responsible for Security Incident analysis on production environment (Banking)
• Involved in functional testing
• Analysed requirements and created over 700 test case scenarios
• Analyzed issues and proposed solutions to development teams
• Finding causes and solutions with key stakeholders and IT teams for core banking applications
• Incident management with resolution follow-up, implementation of actions according to each incident;
• Maintain and update process descriptions, procedures, user’s manuals, and technical specifications
• Delivered monthly, quarterly, annual reports according to internal standard
• Smooth project migration from France to Romanian teams regarding roles, procedures tools and best practices for several banking products (account management , deposits)
• Reverse engineering of functionalities developed in Java, Cobol, C++ on UNIX based platforms
• Ticket/Incidents management and Support for cloud-based virtualised SaaS (software as a service) applications
• Experience using cloud based application management tools (Alien4Cloud) like VMware, Microsoft Azure
• Management of incidents using Service management procedures (ITIL 4 aligned)
• Reporting to line manager and elaboration of 40 KPIs (Application availability, software anomalies severity, operational impact) for Steering Committee/ Senior Management
• Reprioritisation of daily tasks to address operational performance issues
• Updated and created operational documents such as user manuals, procedures, technical documentation reflecting approved change requests
• Daily monitoring of over 5 applications and operations to ensure fast response (solutions) according to agreed upon SLA (Service level agreement for incident management)
• Exposure to Linux, cloud based architecture, reverse engineering, configuration management systems, mission-critical operational systems, redundant IT architectures

• CGS (www.cgsinc.com) delivers solutions the world's industry-leading global retailers, healthcare providers, technology providers like Renault, Carrefour,
• In charge / responsible for customer satisfaction for medium and large enterprises (with over 30.000 employees and Annual Revenue over $10 billion), by providing fast and accurate solutions to reduce operational downtime and financial loses
• Providing professional customer support (hardware warranty support) for IBM Lenovo ThinkPad and ThinkCentre series for enterprise grade hardware
• Identifying the affected hardware component, scheduling technician to change it or directly assisting the customer in replacing the affected component
• Problem analysis and Identifying the right equipment component from specific BOM (bill of materials) and
• Resolve customer questions, complaints and requests with an eye towards customer satisfaction
• Proud Winner of Customer Satisfaction Prizes and awarded Top Performer
• Lead, coached and facilitated 40 member- team towards success
• Ability to work successfully with people with different education, culture and management stiles North America and EMEA (Europe, Middle-East and North-Africa)
• Created detailed reports regarding solutions, management established KPIs, using Excel and other Business Intelligence reporting Tools (Tableau)
• Created visual analytics reports, interactive dashboards (pivots like) to help managers uncover hidden insights
• Identified visual patterns quickly, revealing everyday opportunities and “aha/wow” moments alike.
• Participated in team-building activities to enhance working relationships
• Developed team communications and information for meetings
• Worked with customers to understand needs and provide excellent service

• Group/UAE, holding group for FMCG, oil& gas and construction
• Segmenting markets based on several key criteria such as: buying power, population density, social trends and geography - Drill down by country, region, area with focus on Africa, Brazil and Switzerland
• Identified profitable target markets for cosmetic products and herbal medication
• Applied customer analysis with ABC classification system techniques to identify most attractive customer base (A grade clients had total spend or invoiced sales of $100,000 + per annum )
• Involved in 4P: price, product characteristics, Distribution channel strategy, promotion strategy including advertising, public relations, and promotional strategy
• Create new portfolio of clients with revenue potential over 10 M USD/Year
• Developed Customer Relationship Management (CRM) database - Excel based
• Using variety of tools including but not limited to social media, internet, web based tools, outbound calling
• Evaluate business expansion needs and start-up for company's development
• Execute business development action plans for defined targets
• Participate in presentations to new clients; establish and maintain effective contact with clients, establish marketing strategies for entering in different countries ( or together with partners)
• Liaison with Ad Agency ( graphic team and logistic team), translating marketing positioning and message into appealing ads
• Conducting PowerPoint presentation to senior management in order to develop sales and execution strategies for upcoming markets and clients
• Motivated and trained 20 team members to meet and exceed sales goals through positive reinforcement

Researcher [Romania - UE area]