Oana Iordache

Ensuring customer satisfaction by collecting information and entering it into the database according to procedures.

Visual examination of images and content through applications or tools developed in-house or by the customer.

Promote the company's image through attitude,knowledge,customer orientation and availability to customer needs.

• Solved problems timely and effectively, ensuring customer satisfaction.
• Understood key performance indicators and usage to drive results through factory-driven processes.
• Provide support with daily tasks and procedures in company.

• Trained and mentored all new personnel to maximize quality of service and performance.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Completed schedules, shift reports and other business documentation.
• Increased employee performance through effective supervision and training.
• Worked with front desk to respond promptly to all guest requests.