Șoica Sergiu-Valentin

As an IT Hardware Support, I was responsible for identifying and implementing hardware and software solutions to align with company standards, ensuring system stability and performance. My role involved troubleshooting technical issues, diagnosing and repairing hardware faults, and efficiently managing ITSM tickets to minimize downtime.

I was actively involved in installing and configuring IT hardware, including laptops and desktops, while providing timely updates on new hardware deployments. Additionally, I handled the replacement and repair of critical components within the Continental IT fleet, ensuring optimal functionality.

Beyond daily operations, I contributed to the successful rollout of new IT projects by integrating hardware and software solutions, supporting system migrations, and collaborating with cross-functional teams to enhance operational efficiency.