Olivia Ciudan

• Experience delivering consistently high-quality work under pressure in high-volume upscale bar environment
• Prepared and served variety of alcoholic beverages including cocktails while maintaining a clean and organized bar area
• Served meals maintaining high presentation and quality standards
• Developed strong relationships with clients through consistent communication and attentive customer service
• Learned and applied new skills improving efficiency and productivity.
• Motivated team members to deliver best services to customers
• Worked flexible hours,weekends,and holidays

• Provided training and leadership for employees, supervising activities to drive productivity and efficiency.
• Reduced staff turnover with an effective motivation strategy.
• Improved customer satisfaction through close collaboration with the team.
• Encouraged open communication, fostering a positive work culture.
• Coordinated daily tasks, ensuring smooth workflow within the team.
• Resolved conflicts effectively, promoting harmony within the workforce.
• Monitored daily operations whilst reducing operational cost significantly.
• Coached team members through new or difficult workflows.
• Delegated tasks to make best use of individuals' skills.
• Monitored stock levels and came up with new solutions to reduce waste
• Increased team cohesion by implementing regular feedback sessions.

• Motivated team members to consistently deliver high quality, customer-focused service.

• Trained and supervised a team of 13 people.

• Gained experience in wet stock inventory.

• Monitored and managed inventory levels to

minimize waste

• Supervised daily operations and led the

team,helping in different departments when

needed.

• Improved my problem-solving skills,

multitasking,and working under pressure.

• Trained staff on best practices to achieve optimal

productivity.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.