Olivia Ciudan
Edinburgh
Summary
Reliable and motivated professional with experience in sales, customer service, and team support. Used to working in busy environments where clear communication, organisation, and good client service are important.
My background in management and sales has helped me develop practical people skills, confidence when dealing with enquiries, and the ability to work well under pressure.
Overview
7
7
years of professional experience
Work history
Hostess
Marriott International
Edinburgh
12.2024 - Current
- Welcomed guests and acted as the first point of contact, creating a professional and positive first impression.
- Managed reservations, walk-ins, and guest enquiries both in person and over the phone.
- Coordinated seating arrangements while maintaining an organised and calm front-of-house environment.
- Communicated closely with management, bar, and service teams to ensure smooth guest flow.
- Handled guest requests and concerns politely and efficiently, ensuring high levels of customer satisfaction.
- Maintained attention to detail and presentation in a premium hospitality setting.
Assistant Manager
Beehive Inn
Edinburgh, Midlothian, UK
10.2023 - 08.2024
- Supervised daily operations while ensuring a high standard of customer service.
- Acted as a main point of contact for customer enquiries, reservations, and issues.
- Trained, supported, and managed a team of around 15 staff members.
- Dealt with customer concerns in a calm and professional manner, often resolving issues on the spot.
- Organised staff schedules and daily tasks to ensure smooth running of the business.
- Developed strong problem-solving, organisation, and time-management skills in a busy environment.
Trainee manager
Schuh kids
Edinburgh
01.2023 - 07.2023
- Gained hands-on experience across different areas of the business, including sales and operations.
- Worked closely with management to learn leadership and team coordination.
- Trained and supervised a team of up to 10 staff members.
- Helped improve day-to-day organisation and staff performance.
- Developed confidence in decision-making and responsibility.
Team leader
The Festival – Greene King
Edinburgh
02.2022 - 01.2023
- Led shifts and supported staff to ensure efficient service and a positive customer experience.
- Spoke with customers regularly, offering advice and recommendations when needed.
- Helped maintain a calm and organised environment during busy periods.
- Communicated effectively with kitchen and bar staff to keep service running smoothly.
- Covered weekends and holidays as required.
Junior Manager
Discordia Transport & Logistics
Cluj-Napoca, Cluj
01.2021 - 09.2021
- Managed relationships with clients and negotiated contracts over the phone.
- Made a high volume of daily calls to generate business and close deals.
- Worked to clear targets and consistently aimed to exceed them.
- Successfully closed sales through confident communication and negotiation.
- Ranked first in the company for performance for two consecutive months.
Brand ambassador
Imperial Tobacco, Davidoff
Cluj-Napoca, Cluj
08.2018 - 09.2020
- Represented the brand at promotional events and interacted directly with customers.
- Spoke with customers about products and helped them choose suitable options.
- Built positive relationships through friendly and professional communication.
- Supported marketing activities and promotional campaigns.
Education
High School Diploma - Social Sciences
National College 'Dimitrie Tichindeal'
Arad, RomaniaSkills
- Client communication and relationship management
- Sales support and deal progression
- Negotiation and closing techniques
- Handling enquiries by phone, email, and in person
- Working to targets and deadlines
- Problem solving and conflict resolution
- Strong work ethic and reliability
- Time management and organisation
- Ability to work well under pressure in fast-paced environments
- Team leadership and supervision
- Adaptable and quick to learn
Timeline
Hostess
Marriott International
12.2024 - Current
Assistant Manager
Beehive Inn
10.2023 - 08.2024
Trainee manager
Schuh kids
01.2023 - 07.2023
Team leader
The Festival – Greene King
02.2022 - 01.2023
Junior Manager
Discordia Transport & Logistics
01.2021 - 09.2021
Brand ambassador
Imperial Tobacco, Davidoff
08.2018 - 09.2020
High School Diploma - Social Sciences
National College 'Dimitrie Tichindeal'