Andrei Filip
IT Professional
Bucharest,B
Summary
Experienced Information Technology Manager well-versed in infrastructure, security planning and daily operations management. Forward-thinking and strategic leader with 12 years of experience in IT. Recognized for cost-effective system improvements, operational streamlining and positive leadership style.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Enterprise Applications Manager
Sphera Group
Bucharest
05.2022 - Current
- Led and assisted technical upgrade projects for internal clients (different departments) by working and coordinating with consultants and developers for the evaluation, selection and integration of new applications according to business requirements.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to business growth plans.
- Coordinated E-commerce, BPM, ERP projects, defined scope and managed milestones.
- Interviewed, hired and trained staff, leading performance reviews and offering constructive feedback.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Prepared variety of different written communications, reports and documents.
- Resolved problems, improved operations and provided exceptional service.
- Drove operational improvements which resulted in savings and improved profit margins.
Senior System Administrator (Team-Lead)
Spehra Group
Bucharest
03.2018 - 04.2022
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Oversaw development and implementation of improvements to support and network operations.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Communicated regularly with internal and external customers concerning data exchange and technology integration.
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Created patches and solutions to fix bugs in existing applications.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Adopted cost-effective, useful solutions to implement into current systems.
- Worked with users to determine areas of technology in need of improved usability.
- Configured, tested and maintained network equipment to achieve maximum performance, for both Linux and Windows software
- Standardized job tasks and trained junior team members on industry best practices and standards.
- Maintained current software licenses for existing solutions
- Spearheaded inventory control measures to replenish and maintain IT equipment.
- Supported day-to-day operations, monitoring and resolving client/server and storage issues.
System Administrator
Zitec
Bucharest
01.2014 - 03.2018
- Maintained network hardware and software and monitored network to support network availability to end users.
- Recommended development of plans for systems development and operations.
- Configured networks for smooth, reliable operation to meet business processes and objectives.
- Working full time (on site) for Sphera Group (external customer for Zitec)
- Identified and immediately resolved issues with network devices.
- Maintained applications to keep software current with necessary software updates and upgrades.
- Managed data backups and disaster recovery operations to comply with business continuity initiatives.
- Performed day-to-day LAN and WAN administration, maintenance and support.
- Consulted with management to determine scope and priorities of projects and to discuss system capacity and equipment acquisitions.
- Supported project planning team to promptly address hardware and software problems and network emergencies.
- Introduced management tools to create and manage virtual server computing environment.
Technical Support Engineer
Zitec
Bucharest
01.2010 - 12.2013
- Served as primary point of contact for support relating to owned solutions and products.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Performed root cause analysis of reported issues to enact corrections.
- Traveled with sales engineers on customer site visits to respond to specific technical questions.
- Researched new tactics to better hone responses and shorten remediation times.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Updated and maintained current customer support database.
- Maintained response times to support business continuity.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Communicated with stakeholders to share critical technical information and deliver project updates.
- Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
- Documented faults and bugs for referral to development staff for use in updates.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
- Met with team personnel to share details of discovered issues and recurrent custom complaints.
- Designed tailored engineering solutions for customers based upon key requirements.
Education
Bachelor's Degree - Faculty of Electronics And Telecommunication
POLITECHNICA University of Bucharest
Bucharest 10.2005 - 01.2010
Skills
Infrastructure development
undefinedTimeline
Enterprise Applications Manager
Sphera Group
05.2022 - Current
Senior System Administrator (Team-Lead)
Spehra Group
03.2018 - 04.2022
System Administrator
Zitec
01.2014 - 03.2018
Technical Support Engineer
Zitec
01.2010 - 12.2013
Bachelor's Degree - Faculty of Electronics And Telecommunication
POLITECHNICA University of Bucharest
10.2005 - 01.2010
Similar Profiles
Tiffany MosleyTiffany Mosley
Manager, Data Implementation and Processing at Sphera Solutions Inc.Manager, Data Implementation and Processing at Sphera Solutions Inc.
Giulia LamparelliGiulia Lamparelli
Social Media Manager at Ad SpheraSocial Media Manager at Ad Sphera
Chondamma MDChondamma MD
TECHNICAL SUPPORT SPECIALIST at Sphera SolutionsTECHNICAL SUPPORT SPECIALIST at Sphera Solutions