OLIVIA LIANA BURUIAN
Voluntari,Ilfov
Summary
Dynamic and results-oriented professional with extensive experience in operations management, staff management, and customer relationship management. Proven expertise in restaurant cost control, budgeting, and performance and wage reviews. Adept at FOH training, food preparation and safety, and order delivery practices. Strong work ethic combined with natural leadership skills to drive process improvement and talent development. Committed to enhancing employee coaching and mentorship while delivering exceptional food service experiences. Career goal: To leverage comprehensive skills in a challenging managerial role within the hospitality industry.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Restaurant Manager
SC Crimat Management SRL
Bucharest
12.2020 - Current
- Determined operational weak points and implemented corrective actions to facilitate improved restaurant service
- Encouraged feedback from restaurant customers, using insights to implement positive process changes
- Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies
- Developed positive working environments, with staff going above and beyond to meet customer requirements
- Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes
- Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations
- Established and enforced improved sanitation standards to maintain clean, hygienic dining areas
- Protected brand image by ensuring interior restaurant presentation was exceptionally maintained
- Maintained safe working and guest environments, reducing injury and incident risks
- Developed lucrative food and beverage marketing plans within strict budgets to maximise restaurant profits
- Interacted positively with customers, effectively promoting restaurant facilities and services
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity
- Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations
- Reconciled cash and credit card transactions to maintain accurate records
Manager
SC Team Studio SRL.
Bucharest
05.2018 - 10.2020
- Proactively generated 30% increase in new clients in 2018-2019
- Furthered salon popularity and reputation through effective business development and marketing strategies
- Used impeccable organisation and team management skills to deliver to busy treatment schedules
- Ensured diverse beauty treatments were delivered with maximum professionalism for exceptional customer satisfaction ratings
- Recruited and trained high-performing, personable staff to meet first-class client care goals
- Trained and managed 15+ Beauty Therapists
- Grew monthly retail sales by 40% through effective sales training and staff incentive scheme
Secretary
SC. General Grup SRL.
Bucuresti
03.2016 - 05.2018
- Completed business account reconciliations, maintaining accurate, reliable financial records
- Managed clerical needs of employees, including administrative support, file management and stationery supplies
- Greeted customers promptly and professionally, providing friendly, knowledgeable assistance
- Drafted and distributed professional business letters and email correspondence
- Coordinated and updated all company records, maintaining orderly storage for ease of access
Waitress
SC Sail Pub SRL
Targu Mures
01.2015 - 11.2015
- Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations
- Guaranteed meticulous general appearance of restaurant, inspecting dining areas for correct table set up and neat presentation
- Verified guest membership ahead of bar entry, checking in and processing relevant payments for additional guests
- Maintained plentiful bar stocks, replenishing daily and as necessary to ensure operational readiness
- Drove sales by devising and promoting unique events, seasonal specials and promotional offers
- Assisted customers with food and drink selection, offering knowledge of current specials and possible menu adaptations
- Checked menus to verify current selection availability, updating accordingly to avoid customer disappointment
- Kept guest tables neat and tidy, regularly clearing away dirty dishes, used glasses and wiping down surfaces
- Welcomed guests with warmth and enthusiasm, recommending beverage and snack choices based on customer preferences
- Delivered exceptional service by greeting and serving customers in timely, friendly manner
Retail Shop Assistant
SC Lappuci SRL.
Targu Mures
02.2014 - 11.2014
- Processed store deliveries, promptly unpacking and distributing to shop floors to maximise sales opportunities
- Facilitated smooth store operations, performing daily opening and closing functions, including stock counting, cleaning and cashing up
- Consistently exceeded sales targets by successfully upselling accessories and promoting impulse goods
- Promptly greeted and assisted customers, tailoring service and sales style to suit personalised requirements
- Fostered positive relationships with customers, expanding customer bases and enhancing loyalty and retention
- Managed store opening and closing processes responsibly, maintaining faultless site security
Education
General Psychology - Psychology
University Hyperion
Bucharest, Bucuresti 06.2013 - 07.2016
Skills
- Operations management
- Strong work ethic
- Front of House (FOH) training
- Budgeting
- Recruitment
- Performance and wage reviews
- Restaurant cost control
- Natural leader
- Food preparation and safety
- Results-orientated
- Marketing and advertising
- Employee feedback management
- Food service background
- Order delivery practices
- Staff management
- Dynamic, friendly hostess
- Customer relationship management
- Process improvement
- Employee coaching and mentorship
- Talent development
- Till spot checks
Languages
English
Intermediate
Spanish
Beginner
French
Beginner
Affiliations
- Reading
- Singing
Timeline
Restaurant Manager
SC Crimat Management SRL
12.2020 - Current
Manager
SC Team Studio SRL.
05.2018 - 10.2020
Secretary
SC. General Grup SRL.
03.2016 - 05.2018
Waitress
SC Sail Pub SRL
01.2015 - 11.2015
Retail Shop Assistant
SC Lappuci SRL.
02.2014 - 11.2014
General Psychology - Psychology
University Hyperion
06.2013 - 07.2016
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