Olivia Isabela Urluescu
Support Renewals Representative
Bucharest,Romania
Summary
Passionate and results-driven professional with extensive experience in sales, customer support, team leadership, and contract management. Proficient in delivering exceptional service, driving performance, and fostering strong client and supplier relationships. Eager to expand my expertise and contribute effectively to a dynamic organization.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Subscription Management Representative
PTC
Bucharest, Romania (Remote)
05.2025 - Current
- Responsible for renewing Support and Subscription contracts with direct customers in Italy;
- Protect and grow the Annual Recurring Revenues (ARR) which are critical to the success of PTC, making up 75% of PTC revenues by identifying and closing Up-sell opportunities;
- - Secure the PTC revenue streams by developing successful relationships with PTC direct customers to ensure Subscriptions and Support are renewed on-time;
- In collaboration with key PTC stakeholder groups (Sales, Customer Success, Deal Desk, Finance, Legal and other functions as appropriate) ensure the customers are highly satisfied with the services PTC delivers;
- Work on a daily and weekly basis in a highly structured fashion to achieve and maintain industry leading renewal rates with customers;
- Achieve or exceed quarterly and annual targets Drive Renewals sales rigor and processes;
- Accurate forecasting and daily updating in the PTC CRM (Customer Relationship Management) software Salesforce;
- Manage all Renewal related customer queries in a timely manner with the right level of quality;
- Weekly forecast calls with internal management to provide an accurate picture of the current quarter's renewals;
- Reviewing Renewal quotes for accuracy before submitting to customers;
- Supporting the transition process of our customers to Subscription or Cloud from Perpetual licenses;
- Driving ARR value increases of the Renewal value by upselling into existing accounts;
- Calculating Renewal offers and other mid-term changes to contracts, being responsible for executing changes to Renewal accounts (preparing quotes, sending quotes to customer);
- Ensuring quotes can be booked accurately;
Support Renewal Representative
Oracle Corporation
Bucharest
02.2021 - 04.2025
- As Support Renewal representative, I am responsible for ensuring the timely renewal of Oracle Support Service Contracts for existing small, medium-sized and large customers and handling any resulting queries that the customers may have about their contracts
- Sell Support Service Contract Renewals for existing Oracle customers and partners
- Identify and close potential upselling opportunities
- Correctly identify customer requirements and needs
- Advise about support service offerings and their benefits
- Educate customers on e-business practices and contractual terms & conditions
- Respond to customer requests, queries, and complaints
- Ensure contracts are correct and related offers sent in a timely manner
- Drives automation through the Oracle store and support renewal portal
- Interact with multiple departments in Oracle as required
Hotel Reservation Executive
G2 Travel
Bucharest
07.2016 - 05.2021
- Action all booking requests, cancellations and amendments quickly, efficiently and accurately
- Input confirmations and update relevant systems
- Where choice hotels are not available, select and offer the best alternative according to price, standard and location
- Develop good working relationships with hotels
- Coordinate with hotels and internal departments to resolve accounts queries and other discrepancies
- Monitor allocation and booking situations for designated properties / areas and highlight to management any potential issues
- Create and maintain good relationships with suppliers
Team Supervisor
G2 Travel
Bucharest
05.2019 - 02.2021
- Supervise the staff in the team and their day to day workload
- Ensure a high standard of delivery and performance
- Follow and monitor correct implementation of internal procedures
- Coordinate the activities of the team to ensure effective allocation of work and utilization of resources
- Monitor team performance and improve quality and efficiency of the staff in order to reach department's objectives
- Resolve escalated queries & complaints
- Provide training to team members and new staff
- Hiring new team members
- Identify ways to improve and streamline processes
- Ensure good communication with colleagues and management
- Participating in profile exhibitions in order to meet potential suppliers
- Business trips in order to familiarize with the products and suppliers
Sales Manager
YVY Bags
Bucharest
04.2012 - 07.2016
- Promote the company products
- Maintaining in contact with the company's customers
- Participation at exhibitions as whole seller within the country and abroad
- Creating campaigns for offline and online advertising
- Monitoring and prepare orders received online
- Monitoring the supplies stock and making the necessary orders
- Keeping the track of the order list sent to the factory
- Primary accounting
Education
Bachelor - International Relations and European Studies
Spiru Haret University
Bucharest 10.2007 - 06.2010
Italiano al Lavoro -
Interact Business Communications
11.2017 - 05.2018
Skills
Customer support
Client service
Sales reporting
Data entry proficiency
Goal-oriented mindset
Performance improvement
Sales support
Up-selling strategies
Retention strategies
Order problem solving
Multitasking
Problem-solving
Effective communication
Time management abilities
Professionalism
Adaptability and flexibility
Timeline
Subscription Management Representative
PTC
05.2025 - Current
Support Renewal Representative
Oracle Corporation
02.2021 - 04.2025
Team Supervisor
G2 Travel
05.2019 - 02.2021
Italiano al Lavoro -
Interact Business Communications
11.2017 - 05.2018
Hotel Reservation Executive
G2 Travel
07.2016 - 05.2021
Sales Manager
YVY Bags
04.2012 - 07.2016
Bachelor - International Relations and European Studies
Spiru Haret University
10.2007 - 06.2010