Olivian Blendea
Doctor
Targu Mures
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work History
Customer Support Specialist
VD Marketing Solutions
Colorado Springs
05.2021 - 05.2022
- Respond to customer queries in a timely and accurate way, via phone, email, or chat.
- Identify customer needs and help customers use specific features.
- Analyze and report product malfunctions (for example, by checking lab reports on every product that was offered).
- Update internal databases with information about technical issues and useful discussions with customers.
- Monitor customer complaints on social media and reach out to provide assistance.
- Share feature requests and effective workarounds with team members.
- Inform customers about new features and functionalities.
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share it with our Product, Sales, and Marketing teams.
- Regularly checking the law for Each US State, regarding the consumption of the products that were offered to customers
- (REMOTE)
Resident doctor
Facultate
Targu Mures
01.2021 - Current
- Performing initial assessment of the medical and physical status of patients.
- Evaluating patients' symptoms and recording progress notes.
- Developing treatment plans for patients.
- Maintaining patients' medical records to document all medications and test results.
- Prescribing medications and providing patient education.
- Consulting patients on various topics related to their fitness and hygiene.
- Ordering tests and examinations.
- Arranging for discharge of patients.
- Participate in the clinical evaluation and care of patients.
- Perform procedures, which are specified by each program director, under the direct supervision of my attending physician.
Education
M.D. - Medicine (Pre-Medicine)
University of Medicine, Pharmacy, Science And Tech
Targu Mures 09.2014 - 07.2020
Skills
Microsoft Office (Over 10 years)
Microsoft Excel (Over 10 years)
Romanian - ExpertEnglish - ExpertPROFEX - Medical English Certificate
Customer response (Over 1 year)
Complaint resolution (Over 1 year)
Report preparation (Over 1 year)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Customer Support Specialist
VD Marketing Solutions
05.2021 - 05.2022
Resident doctor
Facultate
01.2021 - Current
M.D. - Medicine (Pre-Medicine)
University of Medicine, Pharmacy, Science And Tech
09.2014 - 07.2020