Summary
Overview
Work History
Education
Skills
Timeline
Generic

Orsolya Fejér

Team Leader
Cluj-Napoca,Cluj

Summary

Hardworking Team Leader with experience in Customer Care environments. Knowledgeable in analysis, implementation and corrective planning. Engaging and motivational supervisor skilled at training, coaching and developing high-performing employees.

Overview

8
8
years of professional experience
5
5
years of post-secondary education

Work History

Senior Team Leader

Fsp Global
Cluj-Napoca, Cluj
04.2016 - Current
  • Set clear team goals and delegated tasks and set deadlines.
  • Discovered training needs and provided coaching.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company
  • Helping team members to reach the required KPIs

Education

Highschool Degree - Foreign Languages And Literatures

Theological Highschool
Cluj-Napoca
09.2007 - 06.2011

Student - Pedagogy

Babes-Bolyai University
Cluj-Napoca
10.2011 - 05.2013

Skills

Delegation

Business Development

Strategic planning

Conflict management

Daily workflow improvement

Employee Evaluation

Technical Support

Performance improvement

Client Service

Staff education and training

Timeline

Senior Team Leader

Fsp Global
04.2016 - Current

Student - Pedagogy

Babes-Bolyai University
10.2011 - 05.2013

Highschool Degree - Foreign Languages And Literatures

Theological Highschool
09.2007 - 06.2011
Orsolya FejérTeam Leader