Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Hobbies
Timeline
Generic
Otilia-Aurora Slavic

Otilia-Aurora Slavic

Suceava

Summary

I am inventive and adaptive, which enables me to deal with shifting circumstances. I am able to make quick adjustments and stick to deadlines even in the face of last-minute modifications. Due of the constantly shifting schedule at my prior job, this trait was crucial. Despite the commotion that followed, I consistently demonstrated my ability to do projects on time. My great sense of duty, eagerness, desire, and dependability are further qualities I possess. I can handle it because I like a challenge and work effectively in a team. I normally get good outcomes whether I work alone or with a group.

Overview

4
4
years of professional experience
6
6
years of post-secondary education

Work History

Call Center Representative

Teleperformance Romania
05.2024 - Current
  • Handled chats professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Managed high chats volumes while providing exceptional customer support and maintaining professional composure.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.


Contractor

Vodafone Romania
10.2023 - 3 2024
  • Engaged with residents to effectively promote and sell Vodafone products/services, meeting sales targets through adept communication and lead generation
  • Possesses strong sales acumen, exceptional interpersonal skills, and a proven track record of independently achieving targets while fostering positive customer relationships.

Visual Merchandiser

INDITEX ROMANIA SRL
06.2022 - 05.2023
  • Conceptualized and created enticing in-store presentations that successfully exhibited the brands' seasonal collections and drew in customers
  • Educated and taught sales representatives on the nuances of visual merchandising standards and procedures
  • Cooperated with numerous departments, guaranteeing flawless coordination and prompt execution of display setups in accordance with the company's defined benchmarks.

Shelf stocker

SC Lidl Discount SRL
10.2020 - 06.2022
  • Managed and directed store inventory operations, including accepting shipments, stocking shelves with goods, ensuring appropriate product labeling and pricing, and promptly getting rid of out-of-date or expired material
  • Kept the spaces of the stockroom and sales floor clean and organized
  • Provided consumers helpful assistance by quickly locating desired products and responding to basic questions about the availability of goods.

Education

High School Diploma -

Alexandru Cel Bun Highschool
Gura Humorului, SV
09.2015 - 05.2019

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Faculty of Economics, Administration and Business
10.2019 - 05.2022

Technical Support Fundamentals - undefined

Coursera
09.2023 - undefined

Skills

Linux

Windows Server

Microsoft Office

SQL

MySQL Workbench

Troubleshooting

Customer communications

Customer Service

Problem-solving skills

Call Center Customer Service

Communicating with clients

Customer Support

Resolving issues

Personal Information

Date of Birth: 04/05/01

Languages

English

Hobbies

I actively participate in a range of interests outside of my job endeavors that help me grow personally and maintain a sense of wellbeing. I have a passion for photography and enjoy capturing ephemeral moments and building visual stories that highlight my artistic sense. Outdoor pursuits provide me a rejuvenating connection to nature, whether I'm cycling along gorgeous routes, or trekking in the woods. These pastimes not only provide me happiness and contentment, but they also help me grow as a person.

Timeline

Call Center Representative

Teleperformance Romania
05.2024 - Current

Contractor

Vodafone Romania
10.2023 - 3 2024

Technical Support Fundamentals - undefined

Coursera
09.2023 - undefined

Visual Merchandiser

INDITEX ROMANIA SRL
06.2022 - 05.2023

Shelf stocker

SC Lidl Discount SRL
10.2020 - 06.2022

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Faculty of Economics, Administration and Business
10.2019 - 05.2022

High School Diploma -

Alexandru Cel Bun Highschool
09.2015 - 05.2019
Otilia-Aurora Slavic