Otilia-Aurora Slavic

Provided exceptional service to a high volume of customers daily, maintaining a positive attitude and a strong focus on customer satisfaction.

• Ensured a high level of professionalism in all customer interactions, fostering positive experiences.
• Demonstrated empathy and patience while managing challenging situations, building customer trust and loyalty.
• Communicated product features and benefits clearly, assisting customers in making informed purchasing decisions.
• Handled escalated customer concerns, collaborating with management to deliver timely resolutions and uphold the company’s reputation.
• Utilized strong problem-solving skills to swiftly identify and resolve customer issues, ensuring a seamless service experience.

• Handled chats professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Managed high chats volumes while providing exceptional customer support and maintaining professional composure.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

• Engaged with residents to effectively promote and sell Vodafone products/services, meeting sales targets through adept communication and lead generation
• Possesses strong sales acumen, exceptional interpersonal skills, and a proven track record of independently achieving targets while fostering positive customer relationships.

• Conceptualized and created enticing in-store presentations that successfully exhibited the brands' seasonal collections and drew in customers
• Educated and taught sales representatives on the nuances of visual merchandising standards and procedures
• Cooperated with numerous departments, guaranteeing flawless coordination and prompt execution of display setups in accordance with the company's defined benchmarks.

• Managed and directed store inventory operations, including accepting shipments, stocking shelves with goods, ensuring appropriate product labeling and pricing, and promptly getting rid of out-of-date or expired material
• Kept the spaces of the stockroom and sales floor clean and organized
• Provided consumers helpful assistance by quickly locating desired products and responding to basic questions about the availability of goods.