Otilia Gabriela Juhos
Focșani,Județul Vrancea
Summary
Accomplished Salesperson who excels at increasing profitability using sound sales techniques.
Customer-oriented, strategic-thinking Sales Professional with over [Number] years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking, self-motivated leadership professional with expertise on expanding network connections, persuasively introducing products, implementing pricing models and revealing customer needs to deliver solutions.
Motivated professional with focus on driving sales growth and fostering strong client relationships. Consistently achieves targets by leveraging persuasive communication skills and deep understanding of customer needs. Committed to delivering tailored solutions that enhance customer satisfaction and loyalty.
Driven individual with excellent communication and problem-solving skills. Demonstrates strong abilities in building relationships and closing sales. Committed to driving revenue growth and fostering customer satisfaction.
Offering strong interpersonal and communication skills, with knack for building rapport and understanding customer needs. Knowledgeable about basic sales techniques and driven by targets and goals. Ready to use and develop skills in customer relations, negotiation, and teamwork in [Desired Position] role.
Driven and goal-oriented individual with strong communication and negotiation skills, well-suited for sales environment. Demonstrates problem-solving abilities combined with keen understanding of customer needs. Aims to leverage these skills to drive growth and success in [Desired Position] role.
Accomplished Sales Representative with career history marked by numerous sales awards, recognitions and recommendations. Track record of exceeding sales, service and client quotas. Over [number] years of successful experience as leader and mentor to junior sales professionals.
Organised and adaptable person with strong communication, persuasion and multitasking abilities. Delivers high levels of product and service sales through knowledgeable and consistent customer advice. Proactive in prospecting for new customers and addressing customer requirements.
Highly-motivated [Job Title] using strategic selling abilities to consistently exceed targets. Maximised client loyalty through faultless service and expert account management. Converted leads through persuasive pitching to close profitable sales.
Diligent shop team member skilled with money handling and customer questions. Works with team members to keep customers happy and lines under control. Focused on helping others with quality service for diverse needs.
Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organised, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drives loyalty with friendly and skilled support.
Talented sales professional with extensive experience in [Type] industry. Generated leads and exceeded new business targets through outstanding networking and relationship building. Negotiated persuasively to achieve profitable, high-volume sales.
Overview
16
16
years of professional experience
Work history
Lucrător comercial
Kaufland
Focșani, Județul Vrancea
2019.05 - 2025.03
- Demonstrated products effectively to generate interest among potential buyers.
- Increased product visibility by creating compelling sales displays.
- Conducted regular product demonstrations to stimulate interest and drive purchases among prospective clients.
- Provided comprehensive product knowledge to facilitate informed customer decisions.
- Attended industry events and trade shows to network with potential clients and stay updated on latest market trends.
- Streamlined the sales process for enhanced efficiency and productivity.
- Implemented up-selling techniques, boosted revenue growth.
- Regularly exceeded sales targets through diligent follow-ups and consistent perseverance.
- Developed effective sales strategies for improved performance.
- Managed clients' accounts to ensure satisfaction and repeat business.
- Cultivated strong relationships with customers to increase retention rate.
- Utilised persuasive communication skills for successful deal closures.
- Promoted brand awareness for higher market penetration.
- Successfully negotiated contracts ensuring mutually beneficial terms for both parties involved.
- Recognised client needs through active listening, provided tailored solutions accordingly.
- Guaranteed customer satisfaction, offering various options to suit customer needs and aspirations.
- Managed customer feedback, using objection-handling skills to resolve issues.
- Maximised value of sales by effectively upselling customers to premium products and services.
- Improved sales potential, developing and updating product knowledge through periodic training.
- Proactively contacted and secured key accounts, contributing to significant increase in revenue growth.
- Increased revenue by acquiring new customers and determining needs to offer relevant products.
- Adapted sales techniques to specific clients and promoted products based on individualised client needs.
- Presented latest merchandise to prospective buyers.
- Built lasting relationships with clients through customer service interactions.
- Reached out to prospective customers and warm leads to establish friendly, professional relationships.
- Completed customer searches to generate new leads.
- Collected and processed payments.
- Resolved customer concerns promptly to maintain satisfaction.
- Responded to telephone and in-person requests for information.
- Contacted satisfied customers to offer additional services.
- Responded to sales and quotation enquiries accurately and efficiently to achieve established sales metrics.
- Used consultative sales approach to understand and meet customer needs.
- Set up appointments with potential and current customers to discuss new products and services.
- Placed customer orders, providing guidance on product delivery timeframes.
- Utilised various sales techniques to develop relationships with customers and drive sales.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
- Delivered high sales performance within budget to strict deadlines and targets.
- Produced sales and performance reports and delivered to senior management and stakeholders.
- Built rapport with new and existing customers to boost client retention.
- Kept up-to-date with market trends to identify opportunities to improve product and service offerings.
- Built rapport with new and existing customers from diverse cultural backgrounds to maximise sales opportunities.
Curier
SC TOTAL POST MAIL SERVICESSRL
Focșani, Județul Vrancea
2017.01 - 2017.04
- Verified addresses before dispatching parcels to ensure accurate delivery.
- Communicated effectively with dispatch team for seamless operations.
- Processed paperwork accurately to avoid misplacement of goods.
- Ensured customer satisfaction with timely and courteous parcel deliveries.
- Loaded and unloaded goods carefully for prevention of damage.
- Prepared detailed reports about each trip, aiding in performance evaluation.
- Established efficient routes for minimised fuel consumption.
- Reduced late deliveries through effective route planning.
- Secured all packages effectively prior to transportation, decreasing loss from damages.
- Adhered to traffic rules consistently, ensuring safe driving practices.
- Accelerated delivery times by prioritising urgent parcels.
- Maintained neat and clean appearance whilst delivering parcels to uphold company image.
- Sorted packages according to their destination zones efficiently increasing productivity.
- Followed company protocols strictly to maintain good service standards.
- Managed time effectively during peak hours, reducing delivery delays considerably.
- Handled customer complaints professionally, resulting in repeat business.
- Worked efficiently with focus to improve average delivery times.
- Maintained accurate documentation for pickups and deliveries.
- Developed sense of most efficient routes to take for deliveries to avoid high traffic and construction areas.
- Manually loaded and unloaded heavy parcels, safely lifting heavy objects.
- Offered excellent customer service that led to increased client retention rate.
- Responded to and resolved delivery-related complaints and concerns.
- Communicated with all partners, including dispatchers, upper management and colleagues.
- Maintained log of all deliveries and related information for reference and confirmation.
- Acquired signatures and completed delivery forms for age-restricted and tracked items for compliance with sign-off procedures.
- Collected and returned unwanted stock to storage.
- Alerted customers about delays to pickup or delivery.
- Alerted customers about delays to pickup or delivery to foster satisfaction.
- Recorded required delivery documentation to maintain high levels of service efficiency.
- Completed end-to-end deliveries by reaching assigned customers on time and obtaining signatures.
- Contacted customers ahead of parcel drop-offs, effectively confirming and coordinating delivery times.
- Utilised hand-held devices to capture, document and communicate proof of delivery.
- Located residential and commercial spaces quickly to meet delivery deadlines.
- Selected efficient routes in compliance with delivery instructions and fuel policies, continually meeting company targets.
- Checked stock met customer requirements before delivery.
- Planned most efficient route to meet daily delivery goals.
- Sorted goods for delivery based on routes.
- Maintained positive, helpful attitude to deliver exceptional customer service.
- Conducted deliveries between businesses, shops and households.
- Delivered messages and packages within desired timeframes.
- Built and maintained strong working relationships with regular customers.
- Supported customers with special requirements to enhance service.
- Forwarded delivered packages to appropriate guests in timely manner.
- Welcomed guests in friendly, professional manner.
- Addressed customer questions and escalated customer complaints following established procedures.
- Conducted deliveries on bikes, foot and in cars.
Vânzătoare
SC MODAN TRADE SRL
Bacău, Bacău
2016.05 - 2016.07
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Increased customer satisfaction by resolving issues.
- Completed duties to deliver on targets with accuracy and efficiency.
- Improved efficiency and productivity by acquiring new skills.
- Displayed energy and enthusiasm in fast-paced environment.
- Completed customer orders with speed and accuracy.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Applied positive customer service approach to increase satisfaction levels.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Oversaw daily operations to achieve high productivity levels.
Lucrător comercial/Vânzătoare
Magazin de desfacere "Mere Roșii"
Focșani, Județul Vrancea
2013.11 - 2014.05
- Promoted brand awareness for higher market penetration.
- Conducted regular product demonstrations to stimulate interest and drive purchases among prospective clients.
- Managed clients' accounts to ensure satisfaction and repeat business.
- Developed effective sales strategies for improved performance.
- Cultivated strong relationships with customers to increase retention rate.
- Streamlined the sales process for enhanced efficiency and productivity.
- Regularly exceeded sales targets through diligent follow-ups and consistent perseverance.
- Collaborated closely with marketing teams, ensured alignment of promotional activities with sales objectives.
- Demonstrated products effectively to generate interest among potential buyers.
- Recognised client needs through active listening, provided tailored solutions accordingly.
- Increased product visibility by creating compelling sales displays.
- Implemented up-selling techniques, boosted revenue growth.
- Responded to sales and quotation enquiries accurately and efficiently to achieve established sales metrics.
- Expanded client base by offering exceptional customer service and communication.
- Resolved customer concerns promptly to maintain satisfaction.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Reached out to prospective customers and warm leads to establish friendly, professional relationships.
- Completed customer searches to generate new leads.
- Used consultative sales approach to understand and meet customer needs.
- Adapted sales techniques to specific clients and promoted products based on individualised client needs.
- Presented latest merchandise to prospective buyers.
- Built lasting relationships with clients through customer service interactions.
- Increased revenue by acquiring new customers and determining needs to offer relevant products.
- Generate reports on sales, providing relevant information to track sales progress and inform future strategies.
- Closely monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Utilised various sales techniques to develop relationships with customers and drive sales.
- Placed customer orders, providing guidance on product delivery timeframes.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
- Provided customers with price information and handled financial transactions.
- Increased current product and service sales through knowledgeable customer advice.
- Delivered high sales performance within budget to strict deadlines and targets.
- Produced sales and performance reports and delivered to senior management and stakeholders.
- Built rapport with new and existing customers to boost client retention.
- Kept up-to-date with market trends to identify opportunities to improve product and service offerings.
- Built rapport with new and existing customers from diverse cultural backgrounds to maximise sales opportunities.
- Negotiated best-possible prices for maximised profit levels.
Barista/Chelneriță
Restaurant "Belvedere"
Colallto Sabino, Roma
2012.04 - 2013.01
- Provided a welcoming atmosphere to customers, promoting return visits.
- Maintained cleanliness of the café area whilst preparing orders.
- Trained new staff members on café operations, fostering teamwork and consistency.
- Exhibited knowledge of various coffee blends for enhanced customer experience.
- Delivered exceptional service to customers for their enjoyment and comfort.
- Assisted in inventory control measures for effective stock management.
- Enhanced bar efficiency by keeping work areas tidy and well-stocked.
- Performed cash handling duties accurately to maintain financial integrity.
- Managed high volume orders during peak hours maintaining quality of service.
- Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
- Ensured customer satisfaction by providing top-quality coffee and beverages.
- Implemented hygiene standards throughout café premises for public health safety compliance.
- Communicated effectively with kitchen staff ensuring seamless service delivery.
- Streamlined order taking process, reducing wait times for customers' convenience.
- Upheld excellent relationships with regular clients fostering loyalty and repeat business.
- Demonstrated proficiency in operating espresso machines with precision and care.
- Offered personalised beverage recommendations, enhancing customer rapport.
- Collaborated with team members during busy periods improving workflow efficiency.
- Ensured freshness of pastries on display, contributing to overall quality assurance.
- Promoted seasonal beverages effectively increasing their uptake.
- Studied and re-designed processes to improve quality of coffee and cafe products.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
- Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
- Created speciality drinks according to exact customer requests and preferences.
- Produced high-volume coffee orders quickly and accurately, meeting customer demand.
- Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
- Maintained and operated espresso machines, blenders and commercial coffee brewers.
- Communicated clearly with team of baristas, management and other front-of-house staff to minimise mistakes.
- Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
- Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
- Thoroughly cleaned and maintained coffee machines, reducing faults and issues for smooth, efficient service.
- Trained new team members with positive reinforcement and respectful, motivational coaching.
- Built and nurtured customer loyalty by remembering personal preferences.
- Fulfilled personalised orders with speciality milk options, meeting strict dietary requirements.
- Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
- Refilled replenishables and chilled ingredients, recording out-of-stock items for re-ordering.
- Followed health and safety standards to protect customers from illness and cross-contamination.
- Totalled bills and accepted cash, card and mobile payments.
- Stocked counters, refrigerators and food service bars with fresh supplies.
- Cleaned kitchen areas, food counters, and cooking utensils.
- Conversed with customers about food and beverage desires, suggesting items best matching preferences.
- Answered questions about menu item ingredients, cooking methods and costs to assist with decisions.
- Packed and served high volume of orders in busy fast food setting.
- Called out ready-to-go orders, checking customers' receipts to minimise errors.
- Packaged takeaway food for easy transport by customers or delivery drivers.
- Served dishes and beverages in convenient packaging to maintain temperatures.
- Inspected completed orders, verifying against ticket and quality standards.
- Ordered, received and correctly stored fast food ingredients.
- Input customer orders into ticketing system and noted special restrictions or choices.
- Reheated pre-prepared food following standard instructions.
- Completed repetitive food preparation tasks in line with restaurant standards.
- Prepared basic food items and ingredients for more complex dishes.
- Operated electric appliances to cut, blend and mix foodstuffs.
- Washed and chopped raw ingredients to use in cold or cooked food items.
- Cooked food using grills, griddles and deep-fat fryers.
- Portioned dry ingredients for speedy food preparation.
Receptionist
Carelli Elevatori
Villafranca, Verona
2009.09 - 2012.03
- Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Managed phone calls, resulting in effective communication flow within the company.
- Maintained an organised reception area for a professional business environment.
- Ensured the availability of up-to-date content on company brochures and promotional material for prospective clients' use.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Maintained accurate logs of visitor entries for security purposes.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
- Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
- Handled appointment scheduling to ensure smooth daily operations.
- Upheld confidentiality with sensitive information handling procedures.
- Completed data entry tasks whilst adhering to strict deadlines.
- Assisted with administrative tasks, improving overall functionality of the office.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Delivered front of house duties with warm and professional manner.
- Maintained accurate and up-to-date records for smooth handovers.
- Answered [Number]+ telephone calls per day, compiling detailed notes and promptly forwarding as required.
- Acted as first point of contact for wide range of personnel.
- Prioritised tasks to maintain reliable service throughout peak times.
- Reduced waiting times through effective time and resource management.
- Admitted guests into buildings to control site access.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Embodied company values through friendly and reliable customer service.
- Offered knowledgeable, friendly support to in-office guests.
- Represented company and promoted brand with exceptional service and presentation.
- Coordinated incoming and outgoing packages and mail to facilitate distribution.
- Maintained reception area stock of important forms and brochures.
- Handled office petty cash and maintained flawless records.
- Set up office spaces, equipment and support services for client and team meetings.
- Assisted visitors with completing and submitting [Type] paperwork.
- Created agendas for meetings, prepared materials and took detailed notes.
- Monitored building security, updated logs and issued visitor badges.
- Updated [Spreadsheet] with important office metrics and logged daily activities.
Education
Învățătoare - Desen artistic
Colegiul Petre Andrei
Focșani 09.2000
Desen tehnic - Desen tehnic
Liceul Industrial de Construcții/Montaj nr 4
Focșani09.1994
Skills
- Direct sales experience
- Ethical selling practices
- market research dexterity
- Brand positioning understanding
- Sales cycle understanding
- Proactive prospecting
- Persuasive presentation
- E-Commerce platform utilisation
- Product knowledgeability
- Target market identification
- Virtual selling capabilities
- Constructive feedback receiving
- Target achievement
- Sales funnel management
- Results-Driven approach
- Presentation creation and delivery
- Data analysis competence
- Lead generation
- Competitor analysis
- Customer needs analysis
- Empathetic listener
- Consultative selling
- Deal negotiation
- Up-selling
- Objection Handling
- Profit generation
- Lead generation techniques
- Product knowledge and demonstrations
- Strategic negotiation
- Contract and price negotiations
- Market understanding
- Sales management
- In-depth product knowledge
- Client-facing presentation
- Customer retention techniques
- [Type] sector sales experience
- Influential communicator
- Competitive quotations
- Product demonstration techniques
- Warehouse stock oversight
- Promotions management
- Deal closing
- Supplier liaison
- Promotional product development
- Quotation follow-up
- Salesforce interactions
- Sales closing techniques
- Customer Service
- Customer relations
- Product knowledge
- Product demonstrations
- Order processing
- Staff training
- Just In Time stock control
- Expense reporting
- Strategy development
Languages
Italiană
Beginner
A1
Timeline
Lucrător comercial
Kaufland
2019.05 - 2025.03
Curier
SC TOTAL POST MAIL SERVICESSRL
2017.01 - 2017.04
Vânzătoare
SC MODAN TRADE SRL
2016.05 - 2016.07
Lucrător comercial/Vânzătoare
Magazin de desfacere "Mere Roșii"
2013.11 - 2014.05
Barista/Chelneriță
Restaurant "Belvedere"
2012.04 - 2013.01
Receptionist
Carelli Elevatori
2009.09 - 2012.03
Învățătoare - Desen artistic
Colegiul Petre Andrei
Desen tehnic - Desen tehnic
Liceul Industrial de Construcții/Montaj nr 4